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From: Seibert A. <ax...@er...> - 2014-07-18 17:03:27
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Dear pyars users! The new version 1.8.1 has just been released. This release was necessary to load the client libraries of version 8.0.0 and 8.1.0. Please let me know how it works for you! And I'm looking for somebody who could lend me a helping hand for maintaining pyARS....? Have fun, Axel |
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From: <ax...@er...> - 2012-12-17 18:43:37
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Dear pyars users! The new version 1.8.0 was released last week. This release offers 64bit support under Windows and Solaris and a couple of other niceties. Please let me know how it works for you! And I'm looking for somebody who could lend me a helping hand for maintaining pyARS....? Have fun, Axel |
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From: <ax...@er...> - 2012-08-07 14:52:13
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Dear pyars users! [sorry for the late announcement, the release has been available for download for 6 weeks now...] The new version 1.7.2 has just been released. This release offers some minor bug fixes and enhancements. Please let me know how it works for you! Have fun, Axel |
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From: <ax...@er...> - 2012-07-31 07:58:55
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Hi, Marco! As you have already found out, apart from using the right binaries (32bit vs 64bit) and setting the PATH environment variable, there is not really much that you can do (and that can go wrong either). As I wrote in another email, please look at the output of ars.py, it prints out the path settings where the dlls are really searched. There is another situation, that I can think of: when the Remedy libraries are referencing another lib, and they cannot find that one. But under Windows, I'm used to getting a descriptive error message when this happens. I believe, I used a tool called dependency walker to identify such issues: http://dependencywalker.com/ http://dependencywalker.com/ Good luck! Axel ----- Ursprüngliche Nachricht ----- Von: Marco Matarazzo Gesendet: 31.07.12 07:04 Uhr An: Seibert Axel Betreff: Re: [Pyars-users] Cannot load dll On Mon, Jul 30, 2012 at 10:03 PM, Seibert Axel < ax...@er... > wrote: Hi Axel, Hi, Marco! You are saying you are using Win7 x64 with 32 bit Remedy libraries. What I still would need to know, what kind of python are you running? 32bit or 64bit? If you are running 64bit, then it cannot load the 32bit Remedy libraries (and pyARS currently does not support 64bit, just yet). I'm running python 32bit, as I read about pyARS not working with 64bit yet (but I see checks in cars.py for architecture, and change of the library names in case 64bit is detected, so I'm sure it's looking only at 32bit libs) If you are running python as 32 bit, then you'd have to check the PATH environment variable. Try e.g. python ars.py it will print out the path where it is looking for the libs; make sure that the Remedy libs can be found there. That's the first thing I checked, the libraries can be found in the path. I also copied them in more than one folder in the path, just to be sure ;) I even moved them to a non 'program files' folder, in case it was a privilege problem, to no avail. I don't think I can trace into CDLL to see exactly what's happening, I see there's a bunch of debug print statements commented out in the code, will try to enable them and see what can I do. Thanks! ]\/[arco Hope this helps, Axel Am 30.07.2012 um 19:08 schrieb Marco Matarazzo: > Hi all, > > I wanted to try this fantastic pyArs project, but having problems with the basic, as it won't find the Remedy dlls. I'm using Remedy 7.6.4, so it should look for: > > arapi7604_build002.dll > arrpc7604_build002.dll > arutl7604_build002.dll > > but everytime I try to import the pyars module, I get: > > FATAL ERROR: Could not load ARS shared libraries (with a bunch of details on which path it was looking for etc. etc.) > > I traced the code, and all the attempts to load any of the dlls, included the three above, throw an OSError 126 'Module not found'. Of course I triple checked the three dlls are at least in one of the folders included in the path. > I'm using Win7 x64 with x32 Remedy libraries. Any hint on what to try? > > Thanks! > ]\/[arcoa > > -- > I'm Winston Wolf, I solve problems. > ------------------------------------------------------------------------------ > Live Security Virtual Conference > Exclusive live event will cover all the ways today's security and > threat landscape has changed and how IT managers can respond. Discussions > will include endpoint security, mobile security and the latest in malware > threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/_______________________________________________ > Pyars-users mailing list > Pya...@li... > https://lists.sourceforge.net/lists/listinfo/pyars-users -- I'm Winston Wolf, I solve problems. |
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From: Marco M. <ma...@gm...> - 2012-07-31 05:05:15
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On Mon, Jul 30, 2012 at 10:00 PM, Bruno Piaui - www.bolinhochique.com < bru...@gm...> wrote: Hi Bruno, already tried that, still finding my way out! ;) Cheers, Hello, I think I had to put the path of the ARS dlls to the PATH. > Also picked up a bit with it .. :D > > > att, > Bruno Piaui > > 2012/7/30 Marco Matarazzo <ma...@gm...> > >> Hi all, >> >> I wanted to try this fantastic pyArs project, but having problems with >> the basic, as it won't find the Remedy dlls. I'm using Remedy 7.6.4, so it >> should look for: >> >> arapi7604_build002.dll >> arrpc7604_build002.dll >> arutl7604_build002.dll >> >> but everytime I try to import the pyars module, I get: >> >> FATAL ERROR: Could not load ARS shared libraries (with a bunch of details >> on which path it was looking for etc. etc.) >> >> I traced the code, and all the attempts to load any of the dlls, included >> the three above, throw an OSError 126 'Module not found'. Of course I >> triple checked the three dlls are at least in one of the folders included >> in the path. >> I'm using Win7 x64 with x32 Remedy libraries. Any hint on what to try? >> >> Thanks! >> ]\/[arcoa >> >> -- >> I'm Winston Wolf, I solve problems. >> >> >> ------------------------------------------------------------------------------ >> Live Security Virtual Conference >> Exclusive live event will cover all the ways today's security and >> threat landscape has changed and how IT managers can respond. Discussions >> will include endpoint security, mobile security and the latest in malware >> threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >> _______________________________________________ >> Pyars-users mailing list >> Pya...@li... >> https://lists.sourceforge.net/lists/listinfo/pyars-users >> >> > -- I'm Winston Wolf, I solve problems. |
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From: Marco M. <ma...@gm...> - 2012-07-31 05:04:36
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On Mon, Jul 30, 2012 at 10:03 PM, Seibert Axel <ax...@er...> wrote: Hi Axel, Hi, Marco! > > You are saying you are using Win7 x64 with 32 bit Remedy libraries. What I > still would need to know, what kind of python are you running? 32bit or > 64bit? If you are running 64bit, then it cannot load the 32bit Remedy > libraries (and pyARS currently does not support 64bit, just yet). > I'm running python 32bit, as I read about pyARS not working with 64bit yet (but I see checks in cars.py for architecture, and change of the library names in case 64bit is detected, so I'm sure it's looking only at 32bit libs) > > If you are running python as 32 bit, then you'd have to check the PATH > environment variable. Try e.g. > python ars.py > it will print out the path where it is looking for the libs; make sure > that the Remedy libs can be found there. > That's the first thing I checked, the libraries can be found in the path. I also copied them in more than one folder in the path, just to be sure ;) I even moved them to a non 'program files' folder, in case it was a privilege problem, to no avail. I don't think I can trace into CDLL to see exactly what's happening, I see there's a bunch of debug print statements commented out in the code, will try to enable them and see what can I do. Thanks! ]\/[arco > > Hope this helps, > Axel > > > Am 30.07.2012 um 19:08 schrieb Marco Matarazzo: > > > Hi all, > > > > I wanted to try this fantastic pyArs project, but having problems with > the basic, as it won't find the Remedy dlls. I'm using Remedy 7.6.4, so it > should look for: > > > > arapi7604_build002.dll > > arrpc7604_build002.dll > > arutl7604_build002.dll > > > > but everytime I try to import the pyars module, I get: > > > > FATAL ERROR: Could not load ARS shared libraries (with a bunch of > details on which path it was looking for etc. etc.) > > > > I traced the code, and all the attempts to load any of the dlls, > included the three above, throw an OSError 126 'Module not found'. Of > course I triple checked the three dlls are at least in one of the folders > included in the path. > > I'm using Win7 x64 with x32 Remedy libraries. Any hint on what to try? > > > > Thanks! > > ]\/[arcoa > > > > -- > > I'm Winston Wolf, I solve problems. > > > ------------------------------------------------------------------------------ > > Live Security Virtual Conference > > Exclusive live event will cover all the ways today's security and > > threat landscape has changed and how IT managers can respond. Discussions > > will include endpoint security, mobile security and the latest in malware > > threats. > http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/_______________________________________________ > > Pyars-users mailing list > > Pya...@li... > > https://lists.sourceforge.net/lists/listinfo/pyars-users > > -- I'm Winston Wolf, I solve problems. |
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From: Seibert A. <ax...@er...> - 2012-07-30 20:45:13
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Hi, Marco! You are saying you are using Win7 x64 with 32 bit Remedy libraries. What I still would need to know, what kind of python are you running? 32bit or 64bit? If you are running 64bit, then it cannot load the 32bit Remedy libraries (and pyARS currently does not support 64bit, just yet). If you are running python as 32 bit, then you'd have to check the PATH environment variable. Try e.g. python ars.py it will print out the path where it is looking for the libs; make sure that the Remedy libs can be found there. Hope this helps, Axel Am 30.07.2012 um 19:08 schrieb Marco Matarazzo: > Hi all, > > I wanted to try this fantastic pyArs project, but having problems with the basic, as it won't find the Remedy dlls. I'm using Remedy 7.6.4, so it should look for: > > arapi7604_build002.dll > arrpc7604_build002.dll > arutl7604_build002.dll > > but everytime I try to import the pyars module, I get: > > FATAL ERROR: Could not load ARS shared libraries (with a bunch of details on which path it was looking for etc. etc.) > > I traced the code, and all the attempts to load any of the dlls, included the three above, throw an OSError 126 'Module not found'. Of course I triple checked the three dlls are at least in one of the folders included in the path. > I'm using Win7 x64 with x32 Remedy libraries. Any hint on what to try? > > Thanks! > ]\/[arcoa > > -- > I'm Winston Wolf, I solve problems. > ------------------------------------------------------------------------------ > Live Security Virtual Conference > Exclusive live event will cover all the ways today's security and > threat landscape has changed and how IT managers can respond. Discussions > will include endpoint security, mobile security and the latest in malware > threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/_______________________________________________ > Pyars-users mailing list > Pya...@li... > https://lists.sourceforge.net/lists/listinfo/pyars-users |
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From: Bruno P. - www.bolinhochique.c. <bru...@gm...> - 2012-07-30 20:00:29
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Hello, I think I had to put the path of the ARS dlls to the PATH. Also picked up a bit with it .. :D att, Bruno Piaui 2012/7/30 Marco Matarazzo <ma...@gm...> > Hi all, > > I wanted to try this fantastic pyArs project, but having problems with the > basic, as it won't find the Remedy dlls. I'm using Remedy 7.6.4, so it > should look for: > > arapi7604_build002.dll > arrpc7604_build002.dll > arutl7604_build002.dll > > but everytime I try to import the pyars module, I get: > > FATAL ERROR: Could not load ARS shared libraries (with a bunch of details > on which path it was looking for etc. etc.) > > I traced the code, and all the attempts to load any of the dlls, included > the three above, throw an OSError 126 'Module not found'. Of course I > triple checked the three dlls are at least in one of the folders included > in the path. > I'm using Win7 x64 with x32 Remedy libraries. Any hint on what to try? > > Thanks! > ]\/[arcoa > > -- > I'm Winston Wolf, I solve problems. > > > ------------------------------------------------------------------------------ > Live Security Virtual Conference > Exclusive live event will cover all the ways today's security and > threat landscape has changed and how IT managers can respond. Discussions > will include endpoint security, mobile security and the latest in malware > threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ > _______________________________________________ > Pyars-users mailing list > Pya...@li... > https://lists.sourceforge.net/lists/listinfo/pyars-users > > |
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From: Marco M. <ma...@gm...> - 2012-07-30 17:08:30
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Hi all, I wanted to try this fantastic pyArs project, but having problems with the basic, as it won't find the Remedy dlls. I'm using Remedy 7.6.4, so it should look for: arapi7604_build002.dll arrpc7604_build002.dll arutl7604_build002.dll but everytime I try to import the pyars module, I get: FATAL ERROR: Could not load ARS shared libraries (with a bunch of details on which path it was looking for etc. etc.) I traced the code, and all the attempts to load any of the dlls, included the three above, throw an OSError 126 'Module not found'. Of course I triple checked the three dlls are at least in one of the folders included in the path. I'm using Win7 x64 with x32 Remedy libraries. Any hint on what to try? Thanks! ]\/[arcoa -- I'm Winston Wolf, I solve problems. |
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From: <ax...@er...> - 2012-03-31 09:59:13
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Dear pyars users! The new version 1.7.1 has just been released. This release offers some minor bugfixes. Please let me know how it works for you! Have fun, Axel |
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From: <ax...@er...> - 2012-02-17 15:55:15
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Dear pyars users! The new version 1.7.0 has just been released. While this release offers a couple of user visible improvements, the biggest changes are under the hood and should provide you with a much better and more robust solution. Please let me know how it works for you! Have fun, Axel |
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From: Axel S. <ax...@er...> - 2012-01-11 07:26:53
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Dear pyars users! The new version 1.6.0 has been released beginning of last December. With this release, I changed the documentation to use Sphinx; while I'm not completely happy with the result yet, it's good enough for now. But this is what kept me from publishing the release... Have fun, Axel |
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From: Axel S. <ax...@er...> - 2010-02-24 21:51:30
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Dear pyars users! The new version 1.4.5 has been released. This release brings many comfort enhancements in the erars.ercmdb layer! Have fun, Axel |
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From: Axel S. <ax...@er...> - 2010-02-01 07:48:49
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Dear pyars users! The new version 1.4.0 has been released. This release brings many comfort enhancements (albeit backwards incompatible changes) in the erars layer! Have fun, Axel |
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From: Axel S. <se...@er...> - 2010-01-08 19:19:02
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Dear pyars users! The new version 1.3.5 has been released. Released shortly after release 1.3.0, this release brings a couple of enhancements for arsystem 7.5 and cmdb 2.1. Have fun, Axel |
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From: Mark G. <mar...@ya...> - 2009-07-22 16:43:43
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Using the online documentation, I am able to query and retrieve incidents from our ARS system but I am unable to create an incident successfully. I have created all of the fields/values which were retrieved by an earlier query. Unfortunately when I issue the ARCreateEntry() call, the subsequent call to sStatusText() only returns "Status:". Are there any examples of how to create an incident? Mark Goodman Email: mar...@ya... |
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From: Axel S. <se...@er...> - 2009-04-06 20:23:05
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Dear pyars users! The new version 1.1.0 has finally been released. This includes a completely new module (erars) on top of pyars which offers much more convenient and completely automatic data type conversion (between pythonic data structures that you use and the C type data structures the API uses). Have fun, Axel |
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From: Axel S. <se...@er...> - 2008-03-14 16:15:54
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Dear pyars users! The new version 1.0.0 has finally been released today. This release is just a bufix release with a couple of documentation updates. Have fun, Axel |
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From: Axel S. <se...@er...> - 2008-02-26 21:20:33
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Dear pyars users! The new version 1.0.0 has finally been released today. This release features support for API 7.1, more unit tests, updated documentation as well as many small bugfixes that should make your life easier. The next step is to add a more pythonic layer on top of this existing integration. Have fun, Axel |
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From: Axel S. <se...@er...> - 2008-02-26 21:16:14
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Dear pyars users! The new version 1.0.0 has finally been released today. This release features support for API 7.1, more unit tests, updated documentation as well as many small bugfixes that should make your life easier. The next step is to add a more pythonic layer on top of this existing integration. Have fun, Axel |
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From: Axel S. <se...@er...> - 2007-11-21 17:28:52
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Hi, all! I just uploaded a new version of the tutorial to the pyARS website that demonstrates how to work with entries: http://pyars.sourceforge.net/tutorial.html I'm looking forward to suggestions and feedback! Axel |
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From: Michael M. <mm...@gm...> - 2007-11-16 18:40:54
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Even a code fragment would be appreciated at this point.. :) On Nov 16, 2007 2:59 AM, Axel Seibert <se...@er...> wrote: > I just noticed, that my answer did not make it to the mailinglist... > > Sorry, > Axel > > > ------------------------------ > *From:* Axel Seibert [mailto:se...@er...] > *Sent:* Monday, November 12, 2007 9:25 PM > *To:* 'Michael March' > *Subject:* RE: [Pyars-users] A few comments / questions.. > > Hi, Michael! > > Thank you very much for your positive feedback! > > 1. pyARS was VERY easy to setup. Awesome. I have it this running under > Ubuntu Gutsy (7.10) under Wine, ActivePython 2.5.1 and Remedy 6.3 client ( > 6.03 server). The unit tests and other samples seem to ran fine. > > That's very good news, as I have not been able to test pyARS under > any other OS than Windows. > > > 2. Has anyone tried to compare using this Python module to using either > Jython with the Java API or > > via PythonWin32 using the COM API? > > > 3. Is there a simple example of how to create a new entry / ticket? > > From the feedback I have received in the past couple of weeks, this seems > to be the most pressing issue; I will publish a new tutorial soon that > addresses this. > > > 4. This module was VERY hard to find.. We need to get the word out more > on the Remedy wikis, forums, etc. > > I wanted to wait until it reaches the 1.0 milestone... Then I would like > to publish it some more, also with more examples & tutorials... > > Thanx again, and stay tuned for an updated tutorial! > Axel > > |
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From: Axel S. <se...@er...> - 2007-11-16 09:59:30
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I just noticed, that my answer did not make it to the mailinglist... Sorry, Axel _____ From: Axel Seibert [mailto:se...@er...] Sent: Monday, November 12, 2007 9:25 PM To: 'Michael March' Subject: RE: [Pyars-users] A few comments / questions.. Hi, Michael! Thank you very much for your positive feedback! 1. pyARS was VERY easy to setup. Awesome. I have it this running under Ubuntu Gutsy (7.10) under Wine, ActivePython 2.5.1 and Remedy 6.3 client (6.03 server). The unit tests and other samples seem to ran fine. That's very good news, as I have not been able to test pyARS under any other OS than Windows. > 2. Has anyone tried to compare using this Python module to using either Jython with the Java API or > via PythonWin32 using the COM API? > 3. Is there a simple example of how to create a new entry / ticket? >From the feedback I have received in the past couple of weeks, this seems to be the most pressing issue; I will publish a new tutorial soon that addresses this. > 4. This module was VERY hard to find.. We need to get the word out more on the Remedy wikis, forums, etc. I wanted to wait until it reaches the 1.0 milestone... Then I would like to publish it some more, also with more examples & tutorials... Thanx again, and stay tuned for an updated tutorial! Axel |
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From: Michael M. <mm...@gm...> - 2007-11-12 17:45:29
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Everyone,
1. pyARS was VERY easy to setup. Awesome. I have it this running under
Ubuntu Gutsy (7.10) under Wine, ActivePython 2.5.1 and Remedy 6.3 client (
6.03 server). The unit tests and other samples seem to ran fine.
2. Has anyone tried to compare using this Python module to using either
Jython with the Java API or via PythonWin32 using the COM API?
3. Is there a simple example of how to create a new entry / ticket?
4. This module was VERY hard to find.. We need to get the word out more on
the Remedy wikis, forums, etc.
thanks!
--
<admiral>
Michael F. March
"Seriously" - HSR
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From: Axel S. <se...@er...> - 2006-12-18 21:35:03
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Dear pyars users! I just re-released version 0.9.8 of the installer package of pyARS for Windows. There seems to be a bug in the docbook xslt that's being used to generate the html documentation for pyARS. I now changed to the html templates (instead of xhtml) and that fixed the bug. Otherwise, no changes. In addition, I found out about "setup.py sdist" :-) So you now also find a source distribution of pyARS. Enjoy! Axel |
