From: Luke Schierer <lschiere@us...> - 2004-09-01 17:43:22
After talking with Owen and Sean, I've come up with the following idea
I'd like to try for a while. Rather than closing bugs with the gtk
canned responce, lets move them to the gtk-bugs tracker i created, and
try to ensure that we have the info gtk wants, and create the bugzilla
bug ourselves. see the notes i left at the top of the new tracker.
On Wed, Sep 01, 2004 at 10:34:58AM -0400, Owen Taylor wrote:
> We're seeing a lot of bug reports against GTK+ which are redirections of
> GAIM bug reports. For example:
> These are typically not useful bug reports. Generally speaking, if the
> GAIM developers track down a GAIM bug report is a GTK+ problem, they
> need to take responsibility for filing the GTK+ bug report and they
> need to provide either a test case, or a very detailed description
> of a specific problem with GTK+ source code references. The test case
> always a good idea.
> The GTK+ README, when describing bug reports says:
> * How to reproduce the bug.
> If you can reproduce it with the testgtk program that is built in the
> gtk/ subdirectory, that will be most convenient. Otherwise, please
> include a short test program that exhibits the behavior. As a last
> resort, you can also provide a pointer to a larger piece of software
> that can be downloaded.
> The "last resort" here is really very much a last resort. Basically
> it means that the bug report won't get looked at all. Because:
> - After spending effort to download and build the software, the
> bug may not be reproducible on our system.
> - We'll have to debug a large piece of software we aren't familiar
> with. After an hour of work, it may turn out to be an app bug.
> - We have plenty of bug reports with short test cases :-)
> This isn't specific to GAIM, we apply the same rule to all application
> bug reports. We used to have an exception for the GIMP, as GTK+
> is the GIMP toolkit, but no longer do.
> Many thanks,
> (If you can get the end user to reproduce the bug with some other piece
> of software than GAIM, *then* telling them to file a GTK+ report may
> be appropriate. But we'd still appreciate your assistance if possible.)
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