Re: [Gaim-cabal] bug trackers

[Gary K. <gr...@re...>]

Luke Schierer wrote:
> Before I open this up to a wider and noisier audience on -devel, I
> thought I'd ask here.
> 
> What bug tracking software have you all interacted with?  What are
> the pros and cons?
> 
> SF is poor: it provides users the ability to modify all sorts of
> things they don't understand our use of, like priority or category.
> Users regularly do things like think that "logging" means "starting
> gaim."  It offers poor filtering abilities, and its view of the bug's
> history is less than ideal.  I cannot interact with it via email.

I've already migrated guifications off of sourceforge, that alone says
something ;)

> Bugzilla is in my opinion worse.  It offers insufficient history in
> many cases, unless I obsessively save emails.  It is simply too huge
> for our needs, being better at handling something like gnome or
> redhat with tons of unrelated or semi-related projects than something
> like gaim.  It is UBBER confusing.

Totally overkill.

> RT: it is unfamiliar to most people.  I can interact with it via web
> or email or command line client.  It offers a top down view of a bug,
> vrs. SF's bottom up view.  It lets us control what users can set,
> without confusing them.  Downside: changing things can take several
> pages in the web interface.  it offers good filtering.  It has an
> integratable faq tool (RTFM).  I've used it before.

Haven't used it.

> Trac:  it integrates well with subversion.  It doesn't seem to
> integrate with any other verson control system.  It doesn't seem to
> let me interact with it by email.  Its unfamiliar to most of us.  Its
> web interface has been praised by several people I've talked to who
> have used it.

Trac does support other SCMs, you just need a plugin for it.  To the
best of my knowledge, the only one that is "mature" is the subversion
one.  Although, to be completely honest, I haven't tried the others.
Another plus about trac is that it's stupid simple to write plugins for
it, which of course gives us a lot of options for improving the
interface and so on.  Also, there are already a bunch of preexisting
plugins for trac up at http://trac-hacks.org/.  Unfortunately, many of
them leave a lot to be desired.

> My own feeling is to go with RT/RTFM, primarily based on the fact
> that I can interact with it by email and the fact that I've used it
> before, and found it more usable than I do either SF or bugzilla.  My
> feeling about trac is that its a significant plus if we stick with
> svn, but doesn't offer much over sf if we go with any other system.
> 
> luke

-- 
Gary Kramlich <gr...@re...>