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From: Luke S. <lsc...@us...> - 2006-08-21 22:00:16
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Before I open this up to a wider and noisier audience on -devel, I thought I'd ask here. What bug tracking software have you all interacted with? What are the pros and cons? SF is poor: it provides users the ability to modify all sorts of things they don't understand our use of, like priority or category. Users regularly do things like think that "logging" means "starting gaim." It offers poor filtering abilities, and its view of the bug's history is less than ideal. I cannot interact with it via email. Bugzilla is in my opinion worse. It offers insufficient history in many cases, unless I obsessively save emails. It is simply too huge for our needs, being better at handling something like gnome or redhat with tons of unrelated or semi-related projects than something like gaim. It is UBBER confusing. RT: it is unfamiliar to most people. I can interact with it via web or email or command line client. It offers a top down view of a bug, vrs. SF's bottom up view. It lets us control what users can set, without confusing them. Downside: changing things can take several pages in the web interface. it offers good filtering. It has an integratable faq tool (RTFM). I've used it before. Trac: it integrates well with subversion. It doesn't seem to integrate with any other verson control system. It doesn't seem to let me interact with it by email. Its unfamiliar to most of us. Its web interface has been praised by several people I've talked to who have used it. My own feeling is to go with RT/RTFM, primarily based on the fact that I can interact with it by email and the fact that I've used it before, and found it more usable than I do either SF or bugzilla. My feeling about trac is that its a significant plus if we stick with svn, but doesn't offer much over sf if we go with any other system. luke |