I just downloaded pidgin and I installed it and it keeps on crashing on start up. I've read the stuff of the faq and the dll hell stuff but Im not really getting it. I don't really know what steps to take to get this to work. If anyone could help me out It would be much appreciated.
Thanks
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Get a crash report. Install the debug version and post the contents of the .RPT file here, or better check the trac tickets on developer.pidgin.im and see if other people have similar reports.
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Heres the report I got. I saw a few post on crashes because of the ntdll.dll but I didn't see an answer. Did I miss something?
thanks
-------------------
Error occured on Wednesday, May 2, 2007 at 23:12:11.
C:\Program Files\Pidgin\pidgin.exe caused an Access Violation at location 7c901010 in module C:\WINDOWS\system32\ntdll.dll Reading from location 00000104.
Registers:
eax=00228d8e ebx=00000000 ecx=7ffdf000 edx=000000f0 esi=00228d8e edi=00228cbc
eip=7c901010 esp=00228c3c ebp=00228c88 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00210206
If you saw reports with similar or the same report then you can assume that those reports are being looked at and things will get fixed, and you can watch those reports for updates. I don't know much about this specifically.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I hope this helps you guys...anyway, i had the same problem, and what i did to correct was i did a clean install, as in, i installed pidgin to an entirely new directory from where the beta was, otherwise it almost always seems to throw up - try that and see if it works :)
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if not, and if you haven't already tried this:
in your .purple folder, move your "blist.xml" file somewhere else (like a temp folder or your desktop), and re-launch. doing this solved my crashing problem; i guess i just have to re-re-arrange my buddy list how i had it before, but as long as it works, then i guess i'm good.
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Same here:
Just upgraded from the beta to 2.0.0; now it crashes on every single open. I'll attempt to install the debug version and see what it gets me... I've tried reinstalling a few times, making specially sure to do a fresh install once or twice, no very encouraging results yet.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Well, I seem to have gotten it to work by removing my pre-existing blist.xml; (i tried moving the entire old .purple folder away then moving the individual files back in one at a time, doing a fresh launch each time, and the culprit turned out to be blist.xml; i suppose it could be worse, sigh)
now I will attempt to manually edit my old blist.xml and see if there are any inconsistencies which I can edit out and solve this annoyance...
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I had the same problem after upgrading it. But then i completely deleted it out of my system. As for the .purple file, first i copied elsewhere, started the newly installed Pidgin. Then just but the old stuff back to the .purple file, now everything is fine. But also be care full that you delete the old plugins in the Program Files\Pidgin.
cheers
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Hi guys,
I just downloaded pidgin and I installed it and it keeps on crashing on start up. I've read the stuff of the faq and the dll hell stuff but Im not really getting it. I don't really know what steps to take to get this to work. If anyone could help me out It would be much appreciated.
Thanks
Get a crash report. Install the debug version and post the contents of the .RPT file here, or better check the trac tickets on developer.pidgin.im and see if other people have similar reports.
Heres the report I got. I saw a few post on crashes because of the ntdll.dll but I didn't see an answer. Did I miss something?
thanks
-------------------
Error occured on Wednesday, May 2, 2007 at 23:12:11.
C:\Program Files\Pidgin\pidgin.exe caused an Access Violation at location 7c901010 in module C:\WINDOWS\system32\ntdll.dll Reading from location 00000104.
Registers:
eax=00228d8e ebx=00000000 ecx=7ffdf000 edx=000000f0 esi=00228d8e edi=00228cbc
eip=7c901010 esp=00228c3c ebp=00228c88 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00210206
Call stack:
7C901010 C:\WINDOWS\system32\ntdll.dll:7C901010 RtlEnterCriticalSection
67AD22F1 C:\Program Files\Common Files\GTK\2.0\bin\libcairo-2.dll:67AD22F1 cairo_scaled_font_text_extents
6C1C172B C:\Program Files\Common Files\GTK\2.0\bin\libpangocairo-1.0-0.dll:6C1C172B pango_cairo_font_get_type
6C1C1B4D C:\Program Files\Common Files\GTK\2.0\bin\libpangocairo-1.0-0.dll:6C1C1B4D pango_cairo_font_get_type
6C1C3E7F C:\Program Files\Common Files\GTK\2.0\bin\libpangocairo-1.0-0.dll:6C1C3E7F pango_cairo_error_underline_path
69F86A2A C:\Program Files\Common Files\GTK\2.0\bin\libpangowin32-1.0-0.dll:69F86A2A _pango_win32_fontmap_cache_remove
69F86C95 C:\Program Files\Common Files\GTK\2.0\bin\libpangowin32-1.0-0.dll:69F86C95 _pango_win32_fontmap_cache_remove
6429B1EF C:\Program Files\Common Files\GTK\2.0\bin\libpango-1.0-0.dll:6429B1EF pango_shape
6428EE9D C:\Program Files\Common Files\GTK\2.0\bin\libpango-1.0-0.dll:6428EE9D pango_layout_iter_get_line_yrange
6428F5C8 C:\Program Files\Common Files\GTK\2.0\bin\libpango-1.0-0.dll:6428F5C8 pango_layout_iter_get_line_yrange
642915A1 C:\Program Files\Common Files\GTK\2.0\bin\libpango-1.0-0.dll:642915A1 pango_layout_line_get_pixel_extents
64291E97 C:\Program Files\Common Files\GTK\2.0\bin\libpango-1.0-0.dll:64291E97 pango_layout_line_get_pixel_extents
60562A88 C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:60562A88 gtk_label_get_angle
62743935 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62743935 g_closure_invoke
62756932 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62756932 g_signal_has_handler_pending
62757CDE C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757CDE g_signal_emit_valist
62757E5C C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757E5C g_signal_emit_by_name
605E75CB C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E75CB gtk_size_group_get_widgets
605E79AC C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E79AC gtk_size_group_get_widgets
6059A805 C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:6059A805 gtk_notebook_next_page
62743935 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62743935 g_closure_invoke
62756932 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62756932 g_signal_has_handler_pending
62757CDE C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757CDE g_signal_emit_valist
62757E5C C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757E5C g_signal_emit_by_name
605E75CB C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E75CB gtk_size_group_get_widgets
605E79AC C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E79AC gtk_size_group_get_widgets
60695471 C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:60695471 gtk_vbox_new
62743935 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62743935 g_closure_invoke
62756932 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62756932 g_signal_has_handler_pending
62757CDE C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757CDE g_signal_emit_valist
62757E5C C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757E5C g_signal_emit_by_name
605E75CB C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E75CB gtk_size_group_get_widgets
605E79AC C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E79AC gtk_size_group_get_widgets
606ADD9E C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:606ADD9E gtk_window_reshow_with_initial_size
62743935 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62743935 g_closure_invoke
62756932 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62756932 g_signal_has_handler_pending
62757CDE C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757CDE g_signal_emit_valist
62757E5C C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757E5C g_signal_emit_by_name
605E75CB C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E75CB gtk_size_group_get_widgets
605E79AC C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:605E79AC gtk_size_group_get_widgets
606B0A29 C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:606B0A29 gtk_window_get_position
62743935 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62743935 g_closure_invoke
62756932 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62756932 g_signal_has_handler_pending
62757CDE C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757CDE g_signal_emit_valist
62757F56 C:\Program Files\Common Files\GTK\2.0\bin\libgobject-2.0-0.dll:62757F56 g_signal_emit
606A2A00 C:\Program Files\Common Files\GTK\2.0\bin\libgtk-win32-2.0-0.dll:606A2A00 gtk_widget_realize
64A56AA7 C:\Program Files\Pidgin\pidgin.dll:64A56AA7 pidgin_blist_show c:/devel/pidgin-devel/pidgin_clean/pidgin/gtkblist.c:4513
67CC6FBB C:\Program Files\Pidgin\libpurple.dll:67CC6FBB purple_blist_show c:/devel/pidgin-devel/pidgin_clean/libpurple/blist.c:708
64A861B4 C:\Program Files\Pidgin\pidgin.dll:64A861B4 pidgin_main c:/devel/pidgin-devel/pidgin_clean/pidgin/gtkmain.c:789
00401CD8 C:\Program Files\Pidgin\pidgin.exe:00401CD8 WinMain c:/devel/pidgin-devel/pidgin_clean/pidgin/win32/winpidgin.c:614
004022DA C:\Program Files\Pidgin\pidgin.exe:004022DA WinMain c:/devel/pidgin-devel/pidgin_clean/pidgin/win32/winpidgin.c:240
00401247 C:\Program Files\Pidgin\pidgin.exe:00401247
004012B8 C:\Program Files\Pidgin\pidgin.exe:004012B8
7C816FD7 C:\WINDOWS\system32\kernel32.dll:7C816FD7 RegisterWaitForInputIdle
If you saw reports with similar or the same report then you can assume that those reports are being looked at and things will get fixed, and you can watch those reports for updates. I don't know much about this specifically.
Which version of Windows is this on?
win xp pro sp2
Are you using a Weird XP theme or have removed some of the default fonts?
No xp themes. I do have a font manager though. Could that be what's causing it?
I don't know what a "font manager" is, but it is likely the cause of your problems.
I have tried turning it with the font manager turned off. Any other ideas?
Mine is also win xp pro sp2. Working fine.
Remove your plugins.
I moved the plugins to my desktop and then ran the program and it still crashed. Should I delete them?
http://developer.pidgin.im/wiki/TipsForBugReports#WhattodoifPidgincrashes
yeah i saw that, but I have no idea what to do to fix it. How do i know if it's caused by dll hell and if so what should I do to fix it.
Thanks
I hope this helps you guys...anyway, i had the same problem, and what i did to correct was i did a clean install, as in, i installed pidgin to an entirely new directory from where the beta was, otherwise it almost always seems to throw up - try that and see if it works :)
nope didn't work either :( I don't knnow what to do.....
I haven't really been following this thread recently, did you ever get a debug report of the crash?
yeah right here:
https://sourceforge.net/forum/message.php?msg_id=4292378
have you gotten anything to work yet?
if not, and if you haven't already tried this:
in your .purple folder, move your "blist.xml" file somewhere else (like a temp folder or your desktop), and re-launch. doing this solved my crashing problem; i guess i just have to re-re-arrange my buddy list how i had it before, but as long as it works, then i guess i'm good.
I tried what you suggested and I didn't work.
Same here:
Just upgraded from the beta to 2.0.0; now it crashes on every single open. I'll attempt to install the debug version and see what it gets me... I've tried reinstalling a few times, making specially sure to do a fresh install once or twice, no very encouraging results yet.
Well, I seem to have gotten it to work by removing my pre-existing blist.xml; (i tried moving the entire old .purple folder away then moving the individual files back in one at a time, doing a fresh launch each time, and the culprit turned out to be blist.xml; i suppose it could be worse, sigh)
now I will attempt to manually edit my old blist.xml and see if there are any inconsistencies which I can edit out and solve this annoyance...
I had the same problem after upgrading it. But then i completely deleted it out of my system. As for the .purple file, first i copied elsewhere, started the newly installed Pidgin. Then just but the old stuff back to the .purple file, now everything is fine. But also be care full that you delete the old plugins in the Program Files\Pidgin.
cheers
I add my yahoo account. It's no longer active. When I start and auto-login Pidgin Crash :(