Hello,
We are using gaim 2.0.0beta6 with the jabber protocol. We use active directory to populate the users' groups and buddies.
We have a user, who was trying to drop and drag buddies into different groups and as a result, the user is not able to see all of her groups and buddies now.
1) I have tried to have the user add the groups manually, but when she does there are no buddies in them.
2) I have had the user add a buddy manually, but the buddy shows as offline and cannot be IM'ed.
3) I have completely uninstalled the gaim application, including all files and folders in
C:\Documents and Settings\<username>\Application Data\.gaim and in the registry and then re-installing the application.
None of these things have helped.
Has anyone seen this problem before?
Any ideas?
Thank you.
Mark
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Have the user open the Debug Window (Help->Debug Window) and then sign on to your server. Then post the debug output here. That will tell us what the server is sending to the user as the buddy list.
When the user adds a buddy to their list and sees them as offline what does the tooltip say the 'Subscription' status is?
What jabber server are you using?
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Hello,
Thanks for your reply. We are using a private server on our network.
Here is the debug output, ( I changed the names of the users and the name of the server, but it still shows the jist of the output)
Thank you for your help.
prefs: /gaim/gtk/debug/enabled changed, scheduling save.
util: Writing file prefs.xml to directory C:\Documents and Settings\user\Application Data\.gaim
jabber: Recv (ssl)(202): <presence from="rxxxxx@india.servercom/Gaim" to="user@india.servercom"><priority>1</priority><c xmlns="http://jabber.org/protocol/caps" node="http://gaim.sf.net/caps" ver="2.0.0beta6"/></presence>
blist: Updating buddy status for rxxxxx@india.servercom (Jabber)
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
jabber: Recv (ssl)(236): <presence from="jxxxxx@india.servercom/work" to="user@india.servercom"><show>away</show><status>I'm not here right now</status><c xmlns="http://jabber.org/protocol/caps" node="http://gaim.sf.net/caps" ver="2.0.0beta6"/></presence>
blist: Updating buddy status for jxxxxxx@india.servercom (Jabber)
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
jabber: Recv (ssl)(202): <presence from="jxxxxxx@india.servercom/work" to="user@india.servercom"><priority>1</priority><c xmlns="http://jabber.org/protocol/caps" node="http://gaim.sf.net/caps" ver="2.0.0beta6"/></presence>
blist: Updating buddy status for jxxxxxx@india.servercom (Jabber)
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I meant what server software are you using.
And that debug output isn't what I asked for. I asked for the Debug Window output of the signing on process not some random output from an already connected account.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello,
We are using gaim 2.0.0beta6 with the jabber protocol. We use active directory to populate the users' groups and buddies.
We have a user, who was trying to drop and drag buddies into different groups and as a result, the user is not able to see all of her groups and buddies now.
1) I have tried to have the user add the groups manually, but when she does there are no buddies in them.
2) I have had the user add a buddy manually, but the buddy shows as offline and cannot be IM'ed.
3) I have completely uninstalled the gaim application, including all files and folders in
C:\Documents and Settings\<username>\Application Data\.gaim and in the registry and then re-installing the application.
None of these things have helped.
Has anyone seen this problem before?
Any ideas?
Thank you.
Mark
Have the user open the Debug Window (Help->Debug Window) and then sign on to your server. Then post the debug output here. That will tell us what the server is sending to the user as the buddy list.
When the user adds a buddy to their list and sees them as offline what does the tooltip say the 'Subscription' status is?
What jabber server are you using?
Hello,
Thanks for your reply. We are using a private server on our network.
Here is the debug output, ( I changed the names of the users and the name of the server, but it still shows the jist of the output)
Thank you for your help.
prefs: /gaim/gtk/debug/enabled changed, scheduling save.
util: Writing file prefs.xml to directory C:\Documents and Settings\user\Application Data\.gaim
jabber: Recv (ssl)(202): <presence from="rxxxxx@india.servercom/Gaim" to="user@india.servercom"><priority>1</priority><c xmlns="http://jabber.org/protocol/caps" node="http://gaim.sf.net/caps" ver="2.0.0beta6"/></presence>
blist: Updating buddy status for rxxxxx@india.servercom (Jabber)
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
jabber: Recv (ssl)(236): <presence from="jxxxxx@india.servercom/work" to="user@india.servercom"><show>away</show><status>I'm not here right now</status><c xmlns="http://jabber.org/protocol/caps" node="http://gaim.sf.net/caps" ver="2.0.0beta6"/></presence>
blist: Updating buddy status for jxxxxxx@india.servercom (Jabber)
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
jabber: Recv (ssl)(202): <presence from="jxxxxxx@india.servercom/work" to="user@india.servercom"><priority>1</priority><c xmlns="http://jabber.org/protocol/caps" node="http://gaim.sf.net/caps" ver="2.0.0beta6"/></presence>
blist: Updating buddy status for jxxxxxx@india.servercom (Jabber)
Gtk: Input method gtk-im-context-simple should not use GTK's translation domain gtk20
I meant what server software are you using.
And that debug output isn't what I asked for. I asked for the Debug Window output of the signing on process not some random output from an already connected account.