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From: alextxm <al...@ti...> - 2002-05-09 23:05:08
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Some users are concerned and are complaining about none of us being active on SourceForge forums (or at least, it seems so) :| i think we need to deal with this. Bye, Alessandro -- Alessandro "TXM" Pisani - alextxm at tin dot it - ICQ: #2209087 "I will carry you through, kicking and screaming, and in the end you will thank me" - Tyler Durden [from "Fight Club"] |
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From: Mike N. <mh...@us...> - 2002-05-09 23:37:16
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On Thu, 2002-05-09 at 16:04, alextxm wrote: > Some users are concerned and are complaining about none of us being > active on SourceForge forums (or at least, it seems so) :| > i think we need to deal with this. Alessandro, I suggest the forums be closed, and discussion/support move to the mailing lists. Responding to messages in the forum is a pain. Just my unsolicited 2 cents. -- Mike Noyes <mh...@us...> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ |
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From: Matthew M. <ma...@tu...> - 2002-05-10 12:14:37
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> Some users are concerned and are complaining about none of us being > active on SourceForge forums (or at least, it seems so) :| > i think we need to deal with this. We try to be active on Sourceforge when possible. However, answering every question (especially the repeats) is impossible. We hoped that the forums allowed users to help other users. Also, they should understand that just because we don't respond to all posts, doesn't mean we don't read them. I suggest to those users that if they have a specific problem, they do some research on their system and what might be causing the difficulties. Then they should email php...@tu... or the developer of the code. I know I make every attempt to answer questions sent to me personally. As for the usage of the forums, I can't think of a better solution right now. I don't want the developer mail to get filled up with user help mail. I am willing to hear some possible solutions. Thanks for the heads up, Matt Matthew McNaney Internet Systems Architect Electronic Student Services Email: ma...@tu... URL: http://phpwebsite.appstate.edu Phone: 828-262-6493 ICQ: 141057403 |
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From: Mike N. <mh...@us...> - 2002-05-10 12:41:45
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On Fri, 2002-05-10 at 05:14, Matthew McNaney wrote: > As for the usage of the forums, I can't think of a better solution right > now. I don't want the developer mail to get filled up with user help mail. > I am willing to hear some possible solutions. Matthew, I agree. I wasn't suggesting use of the developers list for this purpose. There is a phpwebsite-users list in existence already. All that is needed is to shift the traffic from the forums to it. php...@li... https://sourceforge.net/mail/?group_id=15539 http://lists.sourceforge.net/lists/listinfo/phpwebsite-users -- Mike Noyes <mh...@us...> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ |
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From: Bob T <bo...@el...> - 2002-05-10 12:54:47
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I would really hate to see the forums dropped in favor of mailing lists. The forums keep things organized, searchable and visible. I can visit the forums when I choose to do so. Email comes all the time. Threads are not organized unless the topic is unchanged. On 10 May 2002 at 5:41, Mike Noyes wrote: > On Fri, 2002-05-10 at 05:14, Matthew McNaney wrote: > > As for the usage of the forums, I can't think of a better solution right > > now. I don't want the developer mail to get filled up with user help mail. > > I am willing to hear some possible solutions. > > Matthew, > I agree. I wasn't suggesting use of the developers list for this > purpose. There is a phpwebsite-users list in existence already. All that > is needed is to shift the traffic from the forums to it. > > php...@li... > https://sourceforge.net/mail/?group_id=15539 > http://lists.sourceforge.net/lists/listinfo/phpwebsite-users > > -- > Mike Noyes <mh...@us...> > http://sourceforge.net/users/mhnoyes/ > http://leaf-project.org/ > > > _______________________________________________________________ > > Have big pipes? SourceForge.net is looking for download mirrors. We supply > the hardware. You get the recognition. Email Us: ban...@so... > _______________________________________________ > Phpwebsite-developers mailing list > Php...@li... > https://lists.sourceforge.net/lists/listinfo/phpwebsite-developers |
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From: Mike N. <mh...@us...> - 2002-05-10 13:21:51
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On Fri, 2002-05-10 at 06:03, Bob T wrote:
> I would really hate to see the forums dropped in favor of mailing
> lists. The forums keep things organized, searchable and visible. I
> can visit the forums when I choose to do so. Email comes all the
> time. Threads are not organized unless the topic is unchanged.
Bob,
Counterpoints:
* Very few of us have enough time to sit in the forums and refresh
the pages every few minutes.
* Monitoring a forum gives you this capability, but without the
advantages of a mailing list. No threading is done for monitored
messages.
* Replies are linked with the non ssl page, so you have to modify
the url if you're logged in to SourceForge.net.
* Unexpected wrapping of code when posted to the forums.
* Threaded archives are available for the mailing lists.
> On 10 May 2002 at 5:41, Mike Noyes wrote:
>
> > On Fri, 2002-05-10 at 05:14, Matthew McNaney wrote:
> > > As for the usage of the forums, I can't think of a better solution right
> > > now. I don't want the developer mail to get filled up with user help mail.
> > > I am willing to hear some possible solutions.
> >
> > Matthew,
> > I agree. I wasn't suggesting use of the developers list for this
> > purpose. There is a phpwebsite-users list in existence already. All that
> > is needed is to shift the traffic from the forums to it.
> >
> > php...@li...
> > https://sourceforge.net/mail/?group_id=15539
> > http://lists.sourceforge.net/lists/listinfo/phpwebsite-users
--
Mike Noyes <mh...@us...>
http://sourceforge.net/users/mhnoyes/
http://leaf-project.org/
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From: Mike N. <mh...@us...> - 2002-05-10 13:39:18
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On Fri, 2002-05-10 at 06:03, Bob T wrote:
> I would really hate to see the forums dropped in favor of mailing
> lists. The forums keep things organized, searchable and visible. I
> can visit the forums when I choose to do so. Email comes all the
> time. Threads are not organized unless the topic is unchanged.
Bob,
I forgot to mention the biggest problem with the forums.
quote:
Post a followup to this message
You could post if you were [logged in]
How many people are unwilling to create a SourceForge account just to
post a question?
> On 10 May 2002 at 5:41, Mike Noyes wrote:
>
> > On Fri, 2002-05-10 at 05:14, Matthew McNaney wrote:
> > > As for the usage of the forums, I can't think of a better solution right
> > > now. I don't want the developer mail to get filled up with user help mail.
> > > I am willing to hear some possible solutions.
> >
> > Matthew,
> > I agree. I wasn't suggesting use of the developers list for this
> > purpose. There is a phpwebsite-users list in existence already. All that
> > is needed is to shift the traffic from the forums to it.
> >
> > php...@li...
> > https://sourceforge.net/mail/?group_id=15539
> > http://lists.sourceforge.net/lists/listinfo/phpwebsite-users
--
Mike Noyes <mh...@us...>
http://sourceforge.net/users/mhnoyes/
http://leaf-project.org/
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From: Joel K. <jo...@kl...> - 2002-05-10 13:46:51
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I think the best compromise is to add phpBB2 with phpWS. Users will only have to create one login for the phpWS site and it will work on the forums as well. No need to mess with sourceforge for the simple types. Whenever you check the phpWS site, you can drop by the forums and see if there are any questions that need to be answered. It's not like you have to sit on refresh. Surely once per day would be enough? I even believe there's a mod that will allow someone to be emailed with every new thread/post if they wish to receive it, a la mailing lists. It would be a good exercise to integrate the two as well anyway. Of course, were that route taken, I would strongly recommend keeping the integration at data share only and not mess with full phpBB2 code integration (which is a pain to modify when a new phpBB2 version comes out). Just a thought. Joel At 06:39 AM 5/10/2002 -0700, Mike Noyes wrote: >On Fri, 2002-05-10 at 06:03, Bob T wrote: > > I would really hate to see the forums dropped in favor of mailing > > lists. The forums keep things organized, searchable and visible. I > > can visit the forums when I choose to do so. Email comes all the > > time. Threads are not organized unless the topic is unchanged. > >Bob, >I forgot to mention the biggest problem with the forums. > >quote: > Post a followup to this message > You could post if you were [logged in] > >How many people are unwilling to create a SourceForge account just to >post a question? > > > > On 10 May 2002 at 5:41, Mike Noyes wrote: > > > > > On Fri, 2002-05-10 at 05:14, Matthew McNaney wrote: > > > > As for the usage of the forums, I can't think of a better solution > right > > > > now. I don't want the developer mail to get filled up with user > help mail. > > > > I am willing to hear some possible solutions. > > > > > > Matthew, > > > I agree. I wasn't suggesting use of the developers list for this > > > purpose. There is a phpwebsite-users list in existence already. All that > > > is needed is to shift the traffic from the forums to it. > > > > > > php...@li... > > > https://sourceforge.net/mail/?group_id=15539 > > > http://lists.sourceforge.net/lists/listinfo/phpwebsite-users > >-- >Mike Noyes <mh...@us...> >http://sourceforge.net/users/mhnoyes/ >http://leaf-project.org/ > > >_______________________________________________________________ > >Have big pipes? SourceForge.net is looking for download mirrors. We supply >the hardware. You get the recognition. Email Us: ban...@so... >_______________________________________________ >Phpwebsite-developers mailing list >Php...@li... >https://lists.sourceforge.net/lists/listinfo/phpwebsite-developers |
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From: Mike N. <mh...@us...> - 2002-05-10 14:01:53
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On Fri, 2002-05-10 at 06:48, Joel Kleppinger wrote: > I think the best compromise is to add phpBB2 with phpWS. Users will only > have to create one login for the phpWS site and it will work on the forums > as well. No need to mess with sourceforge for the simple types. Whenever > you check the phpWS site, you can drop by the forums and see if there are > any questions that need to be answered. It's not like you have to sit on > refresh. Surely once per day would be enough? I even believe there's a > mod that will allow someone to be emailed with every new thread/post if > they wish to receive it, a la mailing lists. Joel, This would be acceptable if the email option will thread properly. The SF forum messages from no...@so... don't. Note: I still prefer mailing lists for support/discussion. Is there an option to post to phpBB2 from an email client? > It would be a good exercise to integrate the two as well anyway. Agreed. Alessandro has phpBB2 working on the X-Web site. Maybe he is willing to share his setup information with ASU. -- Mike Noyes <mh...@us...> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ |
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From: alextxm <al...@ti...> - 2002-05-10 14:16:36
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On Fri, 2002-05-10 at 16:02, Mike Noyes wrote: > Agreed. Alessandro has phpBB2 working on the X-Web site. Maybe he is > willing to share his setup information with ASU. This is not a problem at all: i installed phpBB2 with standard options, then, once installed, i enabled features. No hackery required to install phpBB2 on SF. Btw please note that on X-Web site i do not currently use any CMS... as soon as our cms (X-Web) will be ready we will switch to it. I reamain available for any further info Alessandro -- Alessandro "TXM" Pisani - alextxm at tin dot it - ICQ: #2209087 "I will carry you through, kicking and screaming, and in the end you will thank me" - Tyler Durden [from "Fight Club"] |
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From: Joel K. <jo...@kl...> - 2002-05-10 14:31:07
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phpBB2 doesn't support threading or email posting. The former is nearly impossible, but the latter might be doable, though I would think if developers really wanted it, phpWS would already have such a feature. Really, what's so hard about using the web? I for one wouldn't want 50 email a day just from a tech support list... especially considering 50%+ are going to be the same 3 questions. Joel At 07:02 AM 5/10/2002 -0700, Mike Noyes wrote: >On Fri, 2002-05-10 at 06:48, Joel Kleppinger wrote: > > I think the best compromise is to add phpBB2 with phpWS. Users will only > > have to create one login for the phpWS site and it will work on the forums > > as well. No need to mess with sourceforge for the simple types. Whenever > > you check the phpWS site, you can drop by the forums and see if there are > > any questions that need to be answered. It's not like you have to sit on > > refresh. Surely once per day would be enough? I even believe there's a > > mod that will allow someone to be emailed with every new thread/post if > > they wish to receive it, a la mailing lists. > >Joel, >This would be acceptable if the email option will thread properly. The >SF forum messages from no...@so... don't. Note: I still >prefer mailing lists for support/discussion. > >Is there an option to post to phpBB2 from an email client? > > > It would be a good exercise to integrate the two as well anyway. > >Agreed. Alessandro has phpBB2 working on the X-Web site. Maybe he is >willing to share his setup information with ASU. > >-- >Mike Noyes <mh...@us...> >http://sourceforge.net/users/mhnoyes/ >http://leaf-project.org/ > > >_______________________________________________________________ > >Have big pipes? SourceForge.net is looking for download mirrors. We supply >the hardware. You get the recognition. Email Us: ban...@so... >_______________________________________________ >Phpwebsite-developers mailing list >Php...@li... >https://lists.sourceforge.net/lists/listinfo/phpwebsite-developers |
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From: Mike N. <mh...@us...> - 2002-05-10 14:52:31
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On Fri, 2002-05-10 at 07:32, Joel Kleppinger wrote: > phpBB2 doesn't support threading or email posting. The former is nearly > impossible, but the latter might be doable, though I would think if > developers really wanted it, phpWS would already have such a feature. > > Really, what's so hard about using the web? Joel, Nothing for many people. I guess I'm just old fashioned. > I for one wouldn't want 50 > email a day just from a tech support list... especially considering 50%+ > are going to be the same 3 questions. This is the reason list FAQs are created. Answers to common questions are included in the FAQ. List FAQs reduce redundant list traffic, and allow users to find answers to common questions quickly. As for the 50 emails, you become very efficient at processing incoming email. -- Mike Noyes <mh...@us...> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ |
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From: Joel K. <jo...@kl...> - 2002-05-10 15:02:54
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At 07:52 AM 5/10/2002 -0700, Mike Noyes wrote: >As for the 50 emails, you become very efficient at processing incoming >email. I already do. I have 7 folders that are automatically filtered to, even though I still average only around 40 email/day. I suppose I can't fathom the idea of somone -wanting- more email intentionally. I'd rather just browse through, and if something interests me, I'll do that, but if not continue on. The point is moot anyway. If there's a tech support mailing list created, I won't join. Sorry for taking everyone's time/bandwidth. Joel >-- >Mike Noyes <mh...@us...> >http://sourceforge.net/users/mhnoyes/ >http://leaf-project.org/ |
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From: Mike N. <mh...@us...> - 2002-05-10 15:15:29
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On Fri, 2002-05-10 at 08:04, Joel Kleppinger wrote: > The point is moot anyway. If there's a tech support mailing list created, > I won't join. Sorry for taking everyone's time/bandwidth. Joel, Would you use an nntp server for browsing topics/subjects if it were made available? -- Mike Noyes <mh...@us...> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ |
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From: Brian W. B. <br...@tu...> - 2002-05-10 17:15:10
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I have opened anonymous posts on the following Sourceforge
forums:
Help
Open Discussion
Plug-Ins
Language
While many good ideas have been put forward regarding this
topic, I still think the Sourceforge forums are adequate for
most people. The comment regarding anonymous posts was very
valid, and hence the change above :)
Regarding support in general, we really must rely on the
community to provide support. From what I have seen on the
forums, most people are friendly and most helpful. In fact,
some developers (e.g. Spiggy, et. al.) spend a great deal of
time answering questions there.
I sincerely hope that everyone understands that the core
developers (as employees of the University) cannot provide
support. We are paid to develop software for Appalachian, not
to provide tech support for the general population. That being
said, we do provide answers to many questions, and are
generally willing to provide as much help as we feel we
responsibly can. I do recognize that most people involved in
phpWebSite work on a volunteer basis. Please note that the
developers here at the University also invest a great deal of
free time in the project as well - we really do understand!
If support is a serious concern, I would invite the members of
our community to step forward to fill this void. Is someone
willing to setup a site dedicated to support, tips and tricks?
If so, please let me know. If such a site could provide usage
documentation and help for the general user, we would be
willing to provide space and bandwidth as well as limited
manpower toward this effort.
Thanks and kind regards,
Brian Brown
phpWebSite Project Manager
--
Brian W. Brown
Director, Electronic Student Services
Student Development
Room 269, John Thomas Hall
Appalachian State University
Boone, NC 28608
vox: 828-262-7124
fax: 828-262-2585
L I N U X
.~.
/V\
// \\
/( )\
^^-^^
Love the Penguin
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From: Philip M. <ph...@li...> - 2002-05-10 14:25:22
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Hope you don't mind my 2 cents. As I see it there are a number of options for user support, all with their pros & cons. 1) IRC Already have an IRC channel on irc.openprojects.net #pphpws Pros: * Don't need to refresh the view to see new questions * Instantaneous contact Cons: * Instantaneous contact * Need to remember to log in and keep watching your IRC session * Harder to create an archive of previously asked (& answered) questions 2) Forums Already available on sourceforge, could set up on main site Pros: * More organised threads * Archive of questions and answers implicit Cons: * Need to remember to periodically check forums * Potentially harder to see new posts (depends on the forum software) 3) Mailing lists Pros: * Don't have to remember to check for new posts * Can keep an archive of messages Cons: * Mails arrive irrespective of whether you can be bothered to deal with user queries or not 4) Newsgroup Pros: * You choose when you can be bothered to check for new messages * Message archival Cons: * You still have to physically check for new messages Now, I would personally favour e-mail as I find it easier to click 'reply-to' than have to log in to sf.net and choose the right project then check the forums for new posts. However, I understand that this does not suit some people and Bob will certainly not be out on a limb by expressing his preference to not have a mailing list. This isn't the end of the world, there is a way to cater for both preferences without having 2 separate sets of discussion threads going on. You can set up a newsgroup and a mailing list and then run some gateway software to forward usenet posts to the mailing list and vice versa. Something like Mailman ( http://www.gnu.org/software/mailman/features.html ) or news2mail would do the trick. If people *still* prefer web access, then there's always the option of using one of the many web-based usenet services out there. -- Philip McAllister <ph...@li...> "All I ask is the chance to prove that money can't make me happy" - Spike Milligan Milligan |
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From: Mike N. <mh...@us...> - 2002-05-10 14:45:19
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On Fri, 2002-05-10 at 07:24, Philip McAllister wrote: > You can set up a newsgroup and a mailing list and then run some gateway > software to forward usenet posts to the mailing list and vice versa. > Something like Mailman ( > http://www.gnu.org/software/mailman/features.html ) or news2mail would > do the trick. > > If people *still* prefer web access, then there's always the option of > using one of the many web-based usenet services out there. Philip, This is an ideal solution. ASU can setup a nntp server (e.g. inn), and enable Mailman's news gateway. Note: I don't think the nntp server should be connected to usenet. -- Mike Noyes <mh...@us...> http://sourceforge.net/users/mhnoyes/ http://leaf-project.org/ |
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