Re: [Phpwebsite-developers] users complaints about lack of support

[Brian W. B. <br...@tu...>]

I have opened anonymous posts on the following Sourceforge
forums:

Help
Open Discussion
Plug-Ins
Language

While many good ideas have been put forward regarding this
topic, I still think the Sourceforge forums are adequate for
most people. The comment regarding anonymous posts was very
valid, and hence the change above :)

Regarding support in general, we really must rely on the
community to provide support. From what I have seen on the
forums, most people are friendly and most helpful. In fact,
some developers (e.g. Spiggy, et. al.) spend a great deal of
time answering questions there.

I sincerely hope that everyone understands that the core
developers (as employees of the University) cannot provide
support. We are paid to develop software for Appalachian, not
to provide tech support for the general population. That being
said, we do provide answers to many questions, and are
generally willing to provide as much help as we feel we
responsibly can. I do recognize that most people involved in
phpWebSite work on a volunteer basis. Please note that the
developers here at the University also invest a great deal of
free time in the project as well - we really do understand!

If support is a serious concern, I would invite the members of
our community to step forward to fill this void. Is someone
willing to setup a site dedicated to support, tips and tricks?
If so, please let me know. If such a site could provide usage
documentation and help for the general user, we would be
willing to provide space and bandwidth as well as limited
manpower toward this effort.

Thanks and kind regards,
Brian Brown
phpWebSite Project Manager

--
Brian W. Brown
Director, Electronic Student Services
Student Development
Room 269, John Thomas Hall
Appalachian State University
Boone, NC 28608
vox: 828-262-7124
fax: 828-262-2585

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