Re: [Phpwebsite-developers] users complaints about lack of support

[Matthew M. <ma...@tu...>]

> Some users are concerned and are complaining about none of us being
> active on SourceForge forums (or at least, it seems so) :|
> i think we need to deal with this.

We try to be active on Sourceforge when possible. However, answering every
question (especially the repeats) is impossible. We hoped that the forums
allowed users to help other users. Also, they should understand that just
because we don't respond to all posts, doesn't mean we don't read them.

I suggest to those users that if they have a specific problem, they do some
research on their system and what might be causing the difficulties. Then
they should email php...@tu... or the developer of the code.
I know I make every attempt to answer questions sent to me personally.

As for the usage of the forums, I can't think of a better solution right
now. I don't want the developer mail to get filled up with user help mail.
I am willing to hear some possible solutions.

Thanks for the heads up,
Matt
Matthew McNaney
Internet Systems Architect
Electronic Student Services
Email: ma...@tu...
URL: http://phpwebsite.appstate.edu
Phone: 828-262-6493
ICQ: 141057403