#5 RFE: Mail in support

[Shaun Murray]

Allow new work requests to be made via email.

ie. sending a mail to 'support@domain.com' creates a new request
and sends back an email giving the raiser a support request number.

This would have to rely on the mail server somewhat as I think you'd
need a script running on the server to pipe mail through, sift out the
details and add the request.

phpSupport does this using a perl script.

http://phpsupport.jynx.net/

Perhaps that could be co-opted to the cause. It's under GPL.