Everyone,
Here is what I have outlined for our triage system. It's a disjointed
mess, so bear with me.
______
Some of the Subject and other initial triage (not complete) is visible
in our SR queue.
____
http://cvs.sourceforge.net/viewcvs.py/phpwebsite-comm/documents/docmanager/en/
phpwebsite-comm/cvs/documents/docmanager/en
Project Member Application <-- SR queue
Continued Participation Check <-- administrative task quarterly
Support Requests
Priorities:
9 - Project member requests that require SF staff intervention
8 - Project member requests that require project admin intervention
7 - Project Member Applications
6 - Second level support
5 - First level support
3 - Later, Postponed, or Remind
1 - Duplicate, Invalid, Out of Date, Rejected, Wont Fix, Works For Me
Groups:
Administrative - Requests made by project members
First Level Support - user support by any project member
Second Level Support - direct support from project member that
created the content in question.
RFEs should be submitted in our Support Request tracker.
They will then be processed by one of our project admins,
and moved to our _private_ RFE tracker. Once a project
member agrees to work on the RFE, a public Task will be
opened for group coordination.
Tasks: Feature Requests
https://sourceforge.net/pm/task.php?group_project_id=30312&gr
oup_id=81360&func=browse
You can track this process using our auto mailing list.
phpwebsite-comm-auto
https://sourceforge.net/mail/?group_id=81360
____
Support Request: Submit New
Project Member Application
Module Contribution
Theme Contribution
Modules tracker:
The Modules tracker hosts one-time module contributions from the
community. In addition, it hosts module contributions from people who
don't wish to join phpwebsite-comm. All project member modules are
hosted in our CVS repository and published using the File Release
System.
Themes tracker:
The Themes tracker hosts one-time theme contributions from the
community. In addition, it hosts theme contributions from people who
don't wish to join phpwebsite-comm. All project member themes are hosted
in our CVS repository and published using the File Release System.
____
LEAF Bugs:
This tracker is visible to project members only. All tracker artifacts
shall initiate in our support request tracker. Triage of new support
requests will be performed. If the tracker artifact is a bug, it will be
moved here and processed by the assigned technician.
LEAF Support Requests:
Creation of all new tracker data types (bugs, contributions, feature
requests, patches, support requests) shall occur here. Triage (data
type, category, assignment, summary, category, group, etc.) of new
support request trackers will be performed.
LEAF Support Requests Submit New:
Please read "How do I request help?" before submitting a support
request.
Note: SourceForge Patch Manager file attachments must be > 20
bytes and < 256000 bytes in length. If your contribution is
outside of this range, please provide a download location for
your content.
LEAF Patches:
This tracker is visible to project members only. All tracker artifacts
shall initiate in our support request tracker. Triage of new support
requests will be performed. If the tracker artifact is a patch (unified
diff), it will be moved here and processed by the assigned technician.
LEAF Feature Requests:
This tracker is visible to project members only. All tracker artifacts
shall initiate in our support request tracker. Triage of new support
requests will be performed. If the tracker artifact is a feature request
(RFE), it will be moved here. Any project member may accept
responsibility for the RFE by posting a message to our developer's
mailing list. A project admin will then assign the RFE to the project
member and close the RFE. The project admin will then create a project
task referencing the RFE, so a project member team can be generated. The
project member accepting responsibility for the RFE will be the task
lead.
____
00. LEAF SourceForge Site Answers
https://sourceforge.net/docman/?group_id=13751
--
Mike Noyes <mhnoyes at users.sourceforge.net>
http://sourceforge.net/users/mhnoyes/
SF.net Projects: ffl, leaf, phpwebsite, phpwebsite-comm, sitedocs
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