Unable to install

[lesmond]

I have tried several times to install the chat with no success, when I click next it goes to a blank page as shown in the image ...

I have filled in the details here ..

I did create a mysql database on my server.

anyone have an idea what I have done wrong?

[lesmond]

I went ahead and tried a manual install, but still have the same problem with a blank page

For info I run php7.3 on my server

[Ciprian Murariu]

Might be the .htaccess file causing this. Rename that file (in the plus folder) and test again.
If needed, contact me privately and we can go for a TeamViewer session together.
Ciprian

[lesmond]

Tried that, even removed them, still nothing.

One thing I have noticed the site is saying not secure, even though I know it is.

We are friends on FB (Les) you can dm me there if you wish.

[lesmond]

All fixed, it seems I had the wrong setting in the config file, many thanks to Ciprian for stepping in to fix it for me

[Wint]

I am unable to install too. Tried a manual install but still gives a blank page. Changed the htaccess file too but the same thing. Lesmond, please what setting did you change in your config file?

[lesmond]

The settings in the config/config.lib.php file were not set right to correspond with my database settings
make sure these 3 lines are the same has your database name/user and password

replace cpanelname_chatdb, cpanelname_chatuser and chatuser_password with the ones in the database.

// Database settings
define("C_DB_NAME", 'cpanelname_chatdb');       // Logical database name on that server (most common like: cpanelusername_databasename)
define("C_DB_USER", 'cpanelname_chatuser');     // Database username (most common like: cpanelusername_username)
define("C_DB_PASS", 'chatuser_password');       // Database user's password

[Wint]

Thanks lesmond for the response. Yes, i replaced the db name, user and password with the ones in my db. They correspond. Am i missing something else?