We've probably been here, done that, but I don't find it. After not getting any PGV email, I checked my "For support…" link and found no name, so fixed that. But now I can get mail using the "MAIL TO:" link, but NOT using the "Internal messaging with emails." Any ideas on where to start looking for a possible glitch?
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Check the GEDCOM configuration --> Contact Information
Verify that you have the Contact Method options set correctly, and that you have the correct userids for the two support options set properly.
You also need to check the Preferred Contact Method option on the Account Settings page for the Support users listed in the GEDCOM configuration.
In other words, it's not enough to tell the GEDCOM configuration to use e-mails with internal messaging to contact the Admin - the Admin actually needs to be listed as being prepared to accept both contact methods.
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check the Preferred Contact Method option on the Account Settings page for the Support users listed in the GEDCOM configuration
Can you restate? I have no idea where this might be? Where are the Support Users, and where is the Account Settings page?
Sorry, I think I'm having a "dense day."
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Thomas:
The users whose account settings you need to check are the ones listed in the GEDCOM configuration, "Contacts" section. The Site and the Geneaology contacts are normally the same person, but they could be different.
You check the account settings while logged in as Admin. Click on User Administration and then verify the settings.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
We've probably been here, done that, but I don't find it. After not getting any PGV email, I checked my "For support…" link and found no name, so fixed that. But now I can get mail using the "MAIL TO:" link, but NOT using the "Internal messaging with emails." Any ideas on where to start looking for a possible glitch?
Check the GEDCOM configuration --> Contact Information
Verify that you have the Contact Method options set correctly, and that you have the correct userids for the two support options set properly.
You also need to check the Preferred Contact Method option on the Account Settings page for the Support users listed in the GEDCOM configuration.
In other words, it's not enough to tell the GEDCOM configuration to use e-mails with internal messaging to contact the Admin - the Admin actually needs to be listed as being prepared to accept both contact methods.
Can you restate? I have no idea where this might be? Where are the Support Users, and where is the Account Settings page?
Sorry, I think I'm having a "dense day."
Thomas:
The users whose account settings you need to check are the ones listed in the GEDCOM configuration, "Contacts" section. The Site and the Geneaology contacts are normally the same person, but they could be different.
You check the account settings while logged in as Admin. Click on User Administration and then verify the settings.