#2315 500 Internal Server Error saving fairly large notes


Error occured while trying to save note on note tab about 45 lines long (6.44K). Small little snippits don't seem to be a problem.


  • Greg Roach

    Greg Roach - 2008-10-28

    I suspect it is the content of the note, rather than the size. Does it contain anything like embeded gedcom, special characters, etc.

  • John Zitting

    John Zitting - 2008-10-28

    No special characters or embeded gedcom's ... I split it up into three notes, and it saved fine.

  • Gerry Kroll

    Gerry Kroll - 2008-10-28

    It's possible that you bumped up against a memory limit.

    I don't recall ever having had that problem, and some of the Notes in my GEDCOM are several hundred lines long.

  • Greg Roach

    Greg Roach - 2008-10-28

    Is this reproduceable? i.e. does it happen if you enter the same text into a new note for a new indi? If so, could you send me the text?

  • Stew Stronski

    Stew Stronski - 2008-10-29

    The actual text of the error message, if any could be helpful. Also check the PGV and Apache logs to see if there is more relevant info.

    A good test is to just cut and past some text from somewhere that has about the same number of lines.

    Can you upload images with no problems? If no then the problem is likely to be related to execution times or post size limits in php.ini.

    I tested adding a note via the link on the note tab page with a note of about 500 lines and there was no error. So seems not to be a bug with PGV svn.

  • John Zitting

    John Zitting - 2008-10-29

    I must be running out of memory or something ... set to 64M, and syncronize GED file is set to false.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@sur-name.stagelighting.biz and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
    Apache/2.2.10 (Unix) mod_ssl/2.2.10 OpenSSL/0.9.8i DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/ Server at sur-name.info Port 80

    pgv logs & Apache error_log only show a couple warnings "failed to open stream" from autocomplete a couple days ago.

    I put the following in a note of a different indi and it fit, but inserting it twice in the same note proves to be too much:

    The grandmother, Sophia Wilhelmina Ervolder, as a child helped her parents in making a living for the family. Her mother died when she was only 15 years old. She lived with her aunt after she graduated from school at age 15. After this time she worked for her own support, joining the Mormon Church in the course of a few years against the wishes of her father. She had to walk a long distance over the ice and snow at midnight in the month of January to the place of baptism. They had to cut away the ice in the stream to baptize her. She worked hard to earn money to pay her way to Utah, U.S.A. Starting her journey in the spring of 1862, she was ten weeks on the ocean and then crossed the plains by ox team. A good deal of the way was traveled on foot and many hardships were endured before arriving in Salt Lake City in September of 1862.
    She became acquainted with Mrs. Julia M. Grow of Salt Lake City, and did a good deal of knitting for her family as a means of helping to support herself. It was evidently through Mrs. Grow [2] and her husband that she met and later married Carl August Zitting. Mrs. Grow's husband was one of the foremen working on the Tabernacle at the time when Carl August Zitting was working there.
    In 1869 they moved to Harrieville, Weber County, Utah, where they homesteaded and raised their family of three boys and two girls; Charles J., August F., Abraham, Wilhelmina, and Cecelia. In 1896, Grandfather Carl August Zitting passed away. Grandmother then moved to Idaho with her youngest daughter Cecilia, and lived there until 1910, when they returned to Ogden, Utah. She lived in Ogden until her death, December 1, 1915.
    Charles' maternal grandfather, Elisha Wheat Van Etten, sprang from the Pennsylvania Dutch. His birthplace was Newark, New Jersey. Just when he accepted the gospel and moved to Utah is not known. However, he did live in the Salt Lake Valley during Brigham Young's lifetime.
    He had a large livestock ranch and fruit orchard in West Jordan. His sheep and other livestock grazed on most of the land in the Salt Lake Valley west of the Jordan River. He brought the first 200 head of merino sheep to Utah, driving them across the plains. Also, he owned fine cattle and imported expensive breeds of horses from the Eastern States.
    He traveled some with Brigham Young and folks say he tried to have as nice a carriage, horse and harness as Brigham Young owned.
    He was a polygamist with several families. However, it ie reported that he took his first wife and family and went back East where he spent the rest of his life, leaving Charles' maternal grandmother, Lucy Ann Cutler Van Etten and two other wives with small children to fare for themselves. Charles' grandmother had three little daughters at the time he left and later she married Arthur J. Crane and raised a large family with him. Their home and farm were in Farr West, Weber County, Utah.
    The grandmother, Lucy Ann Cutler, traced her lineage back to John and Priscilla Alden, who came over with the pilgrims on the Mayflower in 1620. She was born in Pottwattney County, Iowa, March 31, 1852. Evidently, her parents were among the saints who were driven out of Nauvoo, Illinois, after the martyrdom of the Prophet Joseph Smith and his brother Hyrum, and had found a resting place in Iowa before continuing on to the Salt Lake Valley.
    Lucy Ann Cutler was the granddaughter of David Pettigrew, who was the oldest man and the chaplin of the Mormon Battalion. They came to Utah by way of California after making that famous march. They arrived in Utah in September, 1847, just two months after Brigham Young's arrival. David Pettigrew was the first bishop of the 10th Ward of Salt Lake City, and was the father of several families.
    Lucy Ann's father, Harmon Cutler, homsteaded and developed a farm where the town of Midvale is now located. He too had several families. His forefathers came to America soon after the landing of the Mayflower. They came in the ship Fortune in 1621.
    Charles' father, August Fredrick Zitting was born in Harrisville, Weber County, Utah on August 12, 1871. Charles' [3] mother, Susannah Van Etten Zitting, was born in the Sugarhouse section of Salt Lake City, about 12th East and 18th South. As mentioned before, her mother married again after her husband deserted her and from then until her marriage to Charles' father, Susannah was known as Susannah Crane.
    Now we come to the life story of Charles Fredrick Zitting. While incarcerated in the Utah State Penitentiary, from May 15, 1945, to December 15, 1947, because of his religious convictions, Charles attempted to write his life history, in a rather disconnected strain as memories came to him, and so from here on, much that is written will be copied from his own record or in other words--

    I think I'm just stuck breaking up longer notes since my HOST only allows 64M.

  • John Zitting

    John Zitting - 2008-10-29

    P.S. I have a pile of core.####... files stacking up in my pgv directory. Are those core dump files? And can I delete them?

  • John Zitting

    John Zitting - 2008-10-29

    P.P.S. Memory settings don't seem to make a difference ... 32M works the same as 64M, and I haven't had problems uploading images of a meg or less. The core.###.. files that are piling up over the last few days are around 33M in size if that means anything.

  • Greg Roach

    Greg Roach - 2008-10-29

    The error that causes the 500 error is also causing the core dumps. Just delete them.

    Unfortunately, these errors are almost impossible to debug unless you can replicate them on your own machine.

  • Greg Roach

    Greg Roach - 2008-11-17
    • milestone: --> v4.1.5

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