I can't get to the admin portal. I clicked the link at the bottom of the page when you complete a new form but it comes up to an "Internal Service Error" saying "The server encountered an internal error or misconfiguration and was unable to complete your request." Can anyone help me with this?
Thanks
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Yes!
1.)Is this your first form?
2.)does your host support php?
3.)does your host support mysql (if you are using it in your form)?
4.)have you tried going straight to the admin using your browser? http://url.com/forms/form/admin/
5.) have you tried using the form to enter data before using the admin?
This is a very simple tool that has worked very well for hundreds of users including myself. Errors are typically user setup or host server issues that are easily resolved (assumming the host supports php and mysql).
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Permissions are a likely cause. Since the person with this issue did not come back to summarize the issue with a solution I can not tell you whether or not my suggestions corrected the problem. Send me an email to your form and I will take a look at your specific issue.
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I am having the same problem too,
The sample forms work fine, I can get to the admin for them.
New forms I create say they were created with no problems but they generate Internal Server error upon submit. Going to the admin page (...use/newform/admin/index.php ) generates the same error although the page exists when I check it via FTP.
My host server is running:
Operating system Linux
Kernel version 2.6.15.1-mingoto
Machine Type i686
Apache version 1.3.34 (Unix)
PERL version 5.8.7
PHP version 5.0.4
MySQL version 4.1.13-standard-log
Any Ideas?
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Internal server error can mean many things.
It is impossible for me to know what your problem is with out more detail. Most problems of this kind are due to 1 of 3 things.
1.) Server configuration issues.
2.) File permissions.
3.) Folder permissions.
Have you contacted your host about the issue?
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Sorry, one more major piece of information:
When I go to the generated form via the front end, It looks fine and all, But the page source does not show HTML Head/ body/
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The form page can work without this but if you think it is an issue, add the tags.
<html>
<head>
</head>
<body>
..........your form here.......
</body>
</html>
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I thought the html tags not showing up mighthelp point to where the other problems were comming from, not so much that that was an issue in itself (I plan to put put the form into another page anyway if I can figure out how to make that work with Open-Realty (anyone have experience with that btw?)
In any case, I figured out my major problem, it was in fact in your list "2.) File permissions. " but not what I would expect. the problem was that the permissions were set to 777 which you would think would make anything work, but it turns out that the highest permissions my host account allows is 755. the server dissallows access to anything set higher than that.
It may help the other people here to know that permissions can be set to high! I just had to FTP to my_formgen_folder/user/my_new_form/ and CHMOD all files under that directory and subfolders to 755 and everything was fine.
Hope this helps the rest of you too.
Jon
BTW. this was a Fantastico Install. They seem to have fixed the problems with that. This problem would have cropped up on my server regardless. It's just a minor incompatability with phpFormGenerator and the server set-up.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I still can't get me admin page to work and I have followed all those steps .... My permissions have to actually be 755 but I have made permissions 777 on the admin folder and still it doesn't work .... I am so frustrated and I need this form to work ASAP.... this is what I get ...
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@celticlady.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
I can't get to the admin portal. I clicked the link at the bottom of the page when you complete a new form but it comes up to an "Internal Service Error" saying "The server encountered an internal error or misconfiguration and was unable to complete your request." Can anyone help me with this?
Thanks
Yes!
1.)Is this your first form?
2.)does your host support php?
3.)does your host support mysql (if you are using it in your form)?
4.)have you tried going straight to the admin using your browser? http://url.com/forms/form/admin/
5.) have you tried using the form to enter data before using the admin?
This is a very simple tool that has worked very well for hundreds of users including myself. Errors are typically user setup or host server issues that are easily resolved (assumming the host supports php and mysql).
Any luck yet?
I have the same problem here but my form works just fine! so what can it be? my permissions?
Permissions are a likely cause. Since the person with this issue did not come back to summarize the issue with a solution I can not tell you whether or not my suggestions corrected the problem. Send me an email to your form and I will take a look at your specific issue.
Im also having the same trouble when trying to access my form admin.
Any help would be appreciated.
You will have to provide more detail than this.
I am having the same problem too,
The sample forms work fine, I can get to the admin for them.
New forms I create say they were created with no problems but they generate Internal Server error upon submit. Going to the admin page (...use/newform/admin/index.php ) generates the same error although the page exists when I check it via FTP.
My host server is running:
Operating system Linux
Kernel version 2.6.15.1-mingoto
Machine Type i686
Apache version 1.3.34 (Unix)
PERL version 5.8.7
PHP version 5.0.4
MySQL version 4.1.13-standard-log
Any Ideas?
Internal server error can mean many things.
It is impossible for me to know what your problem is with out more detail. Most problems of this kind are due to 1 of 3 things.
1.) Server configuration issues.
2.) File permissions.
3.) Folder permissions.
Have you contacted your host about the issue?
Sorry, one more major piece of information:
When I go to the generated form via the front end, It looks fine and all, But the page source does not show HTML Head/ body/
The form page can work without this but if you think it is an issue, add the tags.
<html>
<head>
</head>
<body>
..........your form here.......
</body>
</html>
Thanks for you help and patience TNT.
I thought the html tags not showing up mighthelp point to where the other problems were comming from, not so much that that was an issue in itself (I plan to put put the form into another page anyway if I can figure out how to make that work with Open-Realty (anyone have experience with that btw?)
In any case, I figured out my major problem, it was in fact in your list "2.) File permissions. " but not what I would expect. the problem was that the permissions were set to 777 which you would think would make anything work, but it turns out that the highest permissions my host account allows is 755. the server dissallows access to anything set higher than that.
It may help the other people here to know that permissions can be set to high! I just had to FTP to my_formgen_folder/user/my_new_form/ and CHMOD all files under that directory and subfolders to 755 and everything was fine.
Hope this helps the rest of you too.
Jon
BTW. this was a Fantastico Install. They seem to have fixed the problems with that. This problem would have cropped up on my server regardless. It's just a minor incompatability with phpFormGenerator and the server set-up.
I still can't get me admin page to work and I have followed all those steps .... My permissions have to actually be 755 but I have made permissions 777 on the admin folder and still it doesn't work .... I am so frustrated and I need this form to work ASAP.... this is what I get ...
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@celticlady.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
--------------------------------------------------------------------------------
Apache/1.3.34 Server at www.celticlady.net Port 80
Please if anyone can help I would be so very appriciated....
On my server, you have to set all permissions to 755, NOT 777. The server will not allow 777. Not just the folders, but the files themselves.
Not sure from your msg if you tried that.