I installed PFG a fortnight ago and despite a Fantastico installation the first two forms I tried worked perfectly. Today I began to use it "for real" and have encountered several idiosyncratic problems I can't find listed in the forum.
1. The redirect to a "Thank you" page on my site doesn't work - I get a "Page not found" message. I've checked the process.php file and the redirect url is fine; I tried creating a new form but that won't redirect either.
2. A different form does redirect but not to the page specified "thankyou.html" - instead to "page9.html"... Any thoughts?
3. Emails are only sent from the form that redirects (wrongly) but they don't contain all the information from the form that has been completed: instead they contain name/email/subscribe data from one of my original trial forms. I think I have deleted the trial forms, but are there still hidden files that could interfere with later forms used on the site?
4. I thought you could select more than one option with radio buttons? If you are supposed to be able to select several options I can't.... Is there an option to create a form where you can request more info about several services?
Help please! I really liked this software when I first tried it but now it seems to be behaving increasingly erratically.
I'm tempted to uninstall it and start again from the beginning, but it would be good to have some idea what is going wrong so I can avoid making the same mistakes.
Is it likely the 4 or 5 forms I have created are interfering with one another and how can I stop this?
Thanks
H
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One problem at a time. Let me know what your most important issue is and lets see if we can resolve it for you. Then we can work the other issues until you are satisfied you can continue on your own.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Many thanks for your promt (and patient!) support.
Actually in the light of morning when I wasn't so cold and tired I worked out that I needed to separate the three different forms and give them and the process.php files individual names. Then, crucially, I remembered I had to copy the relevant files to the directory I wanted them to work in.
I located a stray test form in my root directory that was over-riding everything else and causing most of the problems - so think I can get the forms to work.
However I've just sent you a message about check boxes and selecting multiple items. I can't get the url you give in another post to work to see how you used check boxes. As I say there, the problem is where you put a message telling people that they can select all the boxes that interest them. Is there a way around this?
Many thanks again!
H
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Meanwhile I've just updated my partially built website to include the new form with check boxes instead of radio buttons and on first use got the following error message:
Parse error: parse error, unexpected T_LNUMBER, expecting T_VARIABLE or '$' in /home/francesm/public_html/drastic-action/process4.php on line 37
The process file looks ok....
I'll see if I can find anything about this in other posts...
Thanks again for your help.
H
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I installed PFG a fortnight ago and despite a Fantastico installation the first two forms I tried worked perfectly. Today I began to use it "for real" and have encountered several idiosyncratic problems I can't find listed in the forum.
1. The redirect to a "Thank you" page on my site doesn't work - I get a "Page not found" message. I've checked the process.php file and the redirect url is fine; I tried creating a new form but that won't redirect either.
2. A different form does redirect but not to the page specified "thankyou.html" - instead to "page9.html"... Any thoughts?
3. Emails are only sent from the form that redirects (wrongly) but they don't contain all the information from the form that has been completed: instead they contain name/email/subscribe data from one of my original trial forms. I think I have deleted the trial forms, but are there still hidden files that could interfere with later forms used on the site?
4. I thought you could select more than one option with radio buttons? If you are supposed to be able to select several options I can't.... Is there an option to create a form where you can request more info about several services?
Help please! I really liked this software when I first tried it but now it seems to be behaving increasingly erratically.
I'm tempted to uninstall it and start again from the beginning, but it would be good to have some idea what is going wrong so I can avoid making the same mistakes.
Is it likely the 4 or 5 forms I have created are interfering with one another and how can I stop this?
Thanks
H
One problem at a time. Let me know what your most important issue is and lets see if we can resolve it for you. Then we can work the other issues until you are satisfied you can continue on your own.
Many thanks for your promt (and patient!) support.
Actually in the light of morning when I wasn't so cold and tired I worked out that I needed to separate the three different forms and give them and the process.php files individual names. Then, crucially, I remembered I had to copy the relevant files to the directory I wanted them to work in.
I located a stray test form in my root directory that was over-riding everything else and causing most of the problems - so think I can get the forms to work.
However I've just sent you a message about check boxes and selecting multiple items. I can't get the url you give in another post to work to see how you used check boxes. As I say there, the problem is where you put a message telling people that they can select all the boxes that interest them. Is there a way around this?
Many thanks again!
H
Let me know if you still need assistance. I did post the link you requested.
Many thanks for the link - I'll check that out.
Meanwhile I've just updated my partially built website to include the new form with check boxes instead of radio buttons and on first use got the following error message:
Parse error: parse error, unexpected T_LNUMBER, expecting T_VARIABLE or '$' in /home/francesm/public_html/drastic-action/process4.php on line 37
The process file looks ok....
I'll see if I can find anything about this in other posts...
Thanks again for your help.
H
Usually due to variables that start with a number instead of a letter.