Forward to queue

[Ben Cummins]

Hi,

I've written an advanced AGI script to ask the callers questions and verify them etc, before putting them through to our call center. I want to use a queue, but I cant work out how to send a user to a queue from phpagi

Any help would be greatly appreciated.

Thanks

Ben

[Matthew Asham]

What have you tried so far? 

Using the phpagi exec() call to execute the Queue application should do the trick, ie: $agi->exec("Queue",$options);

[Ben Cummins]

a million and one things, what do I put in the options?

Im finding it hard to find any documentation on it

[Matthew Asham]

Check out http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue.

A fuller list of Asterisk commands are also available from http://www.voip-info.org/wiki/view/Asterisk+-+documentation+of+application+commands

[Ben Cummins]

OK, I set it so that the AGI now does $agi->exec("Queue", "1"); and it puts the call into the queue… none of the phones in the queue ring (on ring all, and works if I dial direct to the queues inbound route)…and in hte log it looks like its in a continuos loop.

    - Executing  Goto("Local/001@from-queue-29e7;2", ",1") in new stack
    - Executing  Set("Local/1234@from-queue-c2fe;2", "QAGENT=h") in new stack
    - Goto (from-queue,h,1)
    - Executing  Goto("Local/1234@from-queue-c2fe;2", ",1") in new stack
    - Executing  Set("Local/001@from-queue-29e7;2", "QAGENT=h") in new stack
    - Goto (from-queue,h,1)
    - Executing  Goto("Local/001@from-queue-29e7;2", ",1") in new stack
    - Executing  Set("Local/1234@from-queue-c2fe;2", "QAGENT=h") in new stack
    - Executing  Goto("Local/1234@from-queue-c2fe;2", ",1") in new stack
    - Goto (from-queue,h,1)
    - Goto (from-queue,h,1)
    - Executing  Set("Local/001@from-queue-29e7;2", "QAGENT=h") in new stack
    - Executing  Set("Local/1234@from-queue-c2fe;2", "QAGENT=h") in new stack
    - Executing  Goto("Local/001@from-queue-29e7;2", ",1") in new stack
    - Executing  Goto("Local/1234@from-queue-c2fe;2", ",1") in new stack
    - Goto (from-queue,h,1)
    - Goto (from-queue,h,1)
    - Executing  Set("Local/1234@from-queue-c2fe;2", "QAGENT=h") in new stack
    - Executing  Set("Local/001@from-queue-29e7;2", "QAGENT=h") in new stack
    - Executing  Goto("Local/1234@from-queue-c2fe;2", ",1") in new stack
    - Executing  Goto("Local/001@from-queue-29e7;2", ",1") in new stack

What am I doing wrong :(

[Matthew Asham]

You might want to ask on the Asterisk mailing list.

Without seeing more of your configuration I can only guess - one thing that comes to mind is this note on the Queue page I cited earlier:

"Transfers of calls that are answered out of a queue must be done using Asterisk '#' transfers (enabled with the 't' option above). SIP transfers result in the Agent remaining affiliated with the call until its eventual termination, preventing that agent from being offered another call."

[Ben Cummins]

I see the solution here I think:

http://groups.google.com/group/adhearsion/browse_thread/thread/1a4157e2382051cb

But not sure how/what to set in phpagi?

[Matthew Asham]

$agi->set_var("foo","bar");

the api docs are here: http://phpagi.sourceforge.net/phpagi2/docs/

[Ben Cummins]

I know i'm being a nightmare - but I have no idea what to set it to to stop the looping :/