Need help to get data from AR Server

PHP Extension for Remedy Action Request System

Status: Beta

Brought to you by: gramlin, jpyllman

Need help to get data from AR Server

Forum: Help

Creator: Flavio

Created: 2012-11-22

Updated: 2012-11-27

Flavio - 2012-11-22

Hi guys, first of all thanks for your great api and sorry for my language mistakes.

In our company we have an old 7.0 Remedy clients connected to a server, without admnistration tools/views to explore database's structure.

My goal is to realize some php scripts to extract some tickets from some modules.

Using php-arapi i've no problem connecting to the server, but how i can extract, for example, a determinated "field" value (for example Tickets ID list), using only "form" and "fieldid" ?

Thank you

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Jens Yllman - 2012-11-27

Sorry for the late answer, but have you looked at http://php-arapi.sourceforge.net/examples.html. Two very simple examples to extract data. One that get a specific record and one the do a query and extract all records returned.

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Jens Yllman - 2012-11-27

Unlucky I ended the sentence with a . to close to the link. So the link is not working. Here the link comes again.

http://php-arapi.sourceforge.net/examples.html

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Flavio - 2012-11-27

Thanks for the reply. I've made progress and I can read and edit fields at the moment.

I still have to find out how to change tickets state and how to close them but i'm sure it's possibile.

Thanks for you great job and for support!

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