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From: Ben C. <BCl...@pe...> - 2004-12-07 14:16:40
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Yves, > Could you ask this user to post on perfparse-users ? (don't give an address on a forum : > avoid spamming when possible) I have. It seems this option is not one he want to consider. Maybe he doesn't want to be subscribed to a mailing list. I personally have 500 email a day from mailing lists. Sometimes when somebody tells me to join another, I want to tell them where to stick it :) (Especially when I can't remember how to unsubscribe to something about tunneling I joined seven years ago, but that's my problem! :) Maybe another reason to consider consolidation of four mailing groups and the two (slow/dull) sf.net forums with our new (fast/cool) wiki system? User problems could be handled by a forum which does not send email, accept in answer to a question. If you were a new user/developer, what would be a nice balance of html and smtp forums? Eg, Announce, probably best as smtp. This group (perfparse-devel-int) may be better as html? > For the answer : only perfparsed can read from the pipe. If nagios writes to the pipe > and there is nobody to read from it, this can be a problem. If you want to user > perfparse-log2* in nagios, consider using stdin as the source (servicelog="-") I will pass the message back to him. Ben > > Yves |
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From: Ben C. <BCl...@pe...> - 2004-12-08 09:08:06
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Yves wrote: >>>People usually subscribe or say they did not subscribe and would like to be in CC for >>>the answer. >> >>KISS: Give them a single page with the archives and a posting form :) >> >>This is not possible with our mailing list. > > > Why ? Because the mail archive is hosted on a server to which we have no control. We cannot give the novice or new users a consistent clean method of posting, searching, checking FAQ. These are on different servers which can't be linked together cleanly. We also can't search the Sourceforge mailing list without using their search tool, so we would have to use their page. It would look so much better if the support forum mechanism was all contained in the same environment. I note as well your past comments about not wanting to be tied too closely to Sourceforge. For example, in case their license options change. This would be a great way of ensuring that all our facilities are not tied into sourceforge. The system kindly provided by Flo is controllable, fast, looks great and would keep the users in a consistent PerfParse environment. It would give a more professional look to the support. It would work better for users. The mechanism to sign up to the wiki is faster and cleaner and can be run by users who don't want email sent to them. For instance users who have email at home and their work place, it would not tie them into one or the other. The legal aspect of anonymous postings. I agree that moderated anonymous posting is probably the correct mechanism. Truly anonymous systems are probably a thing of the past :) With the permission of Flo I would like to try the wiki forum as an alternate mechanism for user support and see how it works, whether users use it, whether it does look and work better? Finally, the html forum on sourceforge. I will delete those now :) Ben > > I suggest that users who have not subscribed can post. And wait for moderation. That > way, you can control that no spams (porn, money...) is sent on the list. > And a posting form would just be an interface for the mailing-list if you really want an > html portal to the mailing-list. > > I thought to the law, and Flo to porn and such messages that anonymous can post. If you > allow anonymous posting, wherever it is (mailing-list or forum or mail form), you have > to control ! > > btw, in France, forums that are hosted in France that allow anonymous posters are > illegal :) > This is a recent law. > But it is not an argument because wiki.perfparse.org is not hosted in France :) > > > >>>You can (additionnaly) edit the web page where you explain where to subscribe and add >>>that users should read on wiki.perfparse.org before asking for something. >> >>This would be this page: >> >>http://sourceforge.net/mailarchive/forum.php?forum_id=43072 >> >>Unfortunately I don't have the option to edit this. This is a dead-end >>URL. > > > I was meaning that you can make your own page with a similar content. > Put that page on the wiki and you have all the information about support and the FAQ in > the same place. Isn't that what you want ? :) > > Put "how to get support" in evidence on the wiki, write that you can get support thanks > to the FAQ and then to the mailing-list, and you are a winner :) > > > >>>>3 Email alerts possible for the rest of us. (Check, is this possible?) >>> >>>I prefer a form that send the question directly to the mailing list and returns to the >>>user that some answers may be found on the mail archives. I prefer it this way in >>>order >>>to centralize everything in the mail archives. >> >>Agreed, would be great. My problem with this is only that it takes them >>away from the nice wiki site where there is no link back home. > > > Just make a link :) > > > > >>I want to give the novice user another mechanism which is fast, >>in the PP style, and keeps them close to the FAQ and other documentation. > > > This is what we have to think about :) > > >>I want to turn a disconnected group of servers sites and mailing lists >>into a consistent PP support tool... > > >>I would like to see it as just two: >> >>www.perfparse.org <----> wiki.perfparse.org >> | | >> | | >> v V >>Static front site. Dynamic documents, FAQ and Forum. > > > Yes. But not the forum. > Forums work well when there is a community around the forum. > Same for mailing-lists. > With the mailing-list, we are now a little community, including Tim Wuyts who sometimes > answers before us, and somebody else that I lost the name. With us answering a lot, it > makes support correct on the mailing-list. > On the forum, it would need the same effort of us before you make a community. I can > spend time on perfparse development, answering the mails, but the forum is too much for > me. And I think it's probably also too much for you and others. > The forum would be a good idea if there was too many mails on the mailing-list. But the > traffic is correct there :) > > > > Yves |
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From: Yves <yme...@pe...> - 2004-12-08 10:48:45
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> It would look so much better if the support forum mechanism was all > contained in the same environment. But with the mailing-list archives on sourceforge, this is impossible. > I note as well your past comments about not wanting to be tied too > closely to Sourceforge. For example, in case their license options > change. This would be a great way of ensuring that all our facilities > are not tied into sourceforge. No. If you agree with me on that risk, don't create a new thing in an ind= ependant place. Just move the existing to somewhere else, where the risk is lower (I know http://savannah.gnu.org, https://gna.org/). Don't make a wrong analysis :) > The system kindly provided by Flo is controllable, fast, looks great an= d > would keep the users in a consistent PerfParse environment. It would > give a more professional look to the support. I don't agree with "more professional". It would be if everything includi= ng the mailing-lists was at the same place and if everything on the mailing-list= and the forum could be searched with the same tool. With too many support sources, it looks like a young hacker's project who= is discovering the wonderful of tikiwiki and wants to try everything of it :) BTW, I notice that there is a bug tracker enabled on sourceforge, with 10= 27861 and 1045561 being support requests rather than bugs. There are definitely too= many support places here. See at the end my comments about the sourceforge tools. > It would work better for users. The mechanism to sign up to the wiki i= s > faster and cleaner and can be run by users who don't want email sent to > them. For instance users who have email at home and their work place, > it would not tie them into one or the other. Some send us private mails. It already happened to me. Last one was from = Benoit Mortier, today :) > The legal aspect of anonymous postings. I agree that moderated > anonymous posting is probably the correct mechanism. Truly anonymous > systems are probably a thing of the past :) > > With the permission of Flo I would like to try the wiki forum as an > alternate mechanism for user support and see how it works, whether user= s > use it, whether it does look and work better? I agree with the idea to try, because it's always good to have an open mi= nd. However, be careful to the following... - I will not have time to go there and help you answer the postings. If y= ou or users need my help, we will have to invent something else. - Control everything that appear on the forum. You should be able to remo= ve inappropriate messages (porn, money, terrorist...) as soon as they may ap= pear. When you are on holidays, find somebody who does it. I can do it in a short term p= eriod, but you know that I won't be able to stay as active as now on perfparse at a date= that I don't know yet, but certainly in 2005. - You will need time before a community starts there. Before, there will = be few messages, because a forum with few messages looks unsupported. > Finally, the html forum on sourceforge. I will delete those now :) Remove other stuff too... Today, we have this : Summary | Admin | Home Page | Forums | Tracker | Bugs | Support | = Patches | RFE | Lists | Tasks | Docs | Screenshots | News | CVS | Files | We should have that : Summary | Admin | Home Page | RFE | Lists | CVS | Files | About RFE, I notice that you used it on 2004-05-18 and only 7 times after= that. And it is not maintained : 955701 has been completed for a while :) About 955678 (postgresql), you should either remove it, or also add Oracl= e, Sybase, ODBC, sqlite and maybe others. About NEWS : we have http://perfparse.sourceforge.net/news.php (not maint= ained but should be !) and perfparse-announce mailing-list. That enough, isn't it ? About Docs : we have http://wiki.perfparse.org and http://perfparse.sourceforge.net/docs.php (this should be reorganized, bu= t no emergency : it's OK for now : users can find their way easily :) About bugs : if we have a way to send a mail to perfparse-devel-int when = a bug is added, this is a good tool, leave it. If there is no way to send a mail, remove = it (not maintained : 1076856 is OK in pp-0.104.2; 1045561 is a support request (t= hat guy does not have libpng-devel installed); 1027861 is a support request and is pro= bably too old. Back to 1076856 : there has been 4 users who told me about that one : 2 o= n the mailing-list, another one with a direct mail to me (see how those who don= 't want to subscribe do) and bug 1076856 :) I will close that bug. And if you find a way to send a mail to perfparse-= devel-int when a bug is submitted there, keep that good tool :) Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr... I need to have a login to be= able to close that bug. Having a login means more implication in the project, and as a = side effect, more time for the project and less time to code. I have other reasons not= to log in sf.net so please, close that bug for me. Sorry to ask you to do my job :) Yves --=20 - Homepage - http://ymettier.free.fr - http://www.logicacmg.com - - GPG key - http://ymettier.free.fr/gpg.txt - - Maitretarot - http://www.nongnu.org/maitretarot/ - - Perfparse - http://perfparse.sf.net/ - |
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From: Flo G. <fl...@bi...> - 2004-12-08 10:56:07
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> > With the permission of Flo I would like to try the wiki forum as an alternate > mechanism for user support and see how it works, whether users use it, > whether it does look and work better? > You have admin rights. Don't destroy anything :-) Flo |
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From: Yves M. <yme...@li...> - 2004-12-07 14:34:36
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> Yves, > >> Could you ask this user to post on perfparse-users ? (don't give an ad= dress on a forum >> : >> avoid spamming when possible) > > I have. It seems this option is not one he want to consider. Maybe he > doesn't want to be subscribed to a mailing list. I personally have 500 > email a day from mailing lists. Sometimes when somebody tells me to > join another, I want to tell them where to stick it :) I can understand. But it is probably worse when you have forums to follow too :) > Maybe another reason to consider consolidation of four mailing groups > and the two (slow/dull) sf.net forums with our new (fast/cool) wiki sys= tem? We already have the sf.net archives, don't we ? :) Maybe you want to have everything at the same place ? That would mean a s= mtp->wiki system and I'm nearly sure that it is not a very good solution. I prefer our wiki for faqs and spec drafts, and our mailing-lists with ar= chives. > User problems could be handled by a forum which does not send email, > accept in answer to a question. This is something we have to decide : how do we provide support ? Because our support is free, we have to find a way not to spend too much = time on it. > If you were a new user/developer, what would be a nice balance of html > and smtp forums? > > Eg, Announce, probably best as smtp. This group (perfparse-devel-int) > may be better as html? We have the mailing-list and the html archives. If you insist on html, th= e only missing part is a form to send a mail to the mailing-list and say that the answer= will probably be in the archives :) Yves --=20 - Homepage - http://ymettier.free.fr - http://www.logicacmg.com - - GPG key - http://ymettier.free.fr/gpg.txt - - Maitretarot - http://www.nongnu.org/maitretarot/ - - Perfparse - http://perfparse.sf.net/ - |
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From: Ben C. <BCl...@pe...> - 2004-12-07 15:15:00
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Yves, The mailing lists are well established with good searchable html archives. Ok, lets not drop those :) I will delete the forums on sf.net. We don't use them and they are slow and basic. As soon as this user is happy. The one problem I can see is posting a question to the news groups without subscription. Anonymous email may not work if the user does not know where the answer will be seen. Although currently possible. I would like to consider a user forum in wiki a little further, as a second support mechanism. Let me list (in no order) some reasons: 1 Keeps users close to FAQ and other helpful information. They may see the answer before the 'dump post' we all hate making :) 2 Easy anonymous posting of a question. 3 Email alerts possible for the rest of us. (Check, is this possible?) 4 Keeps posting/viewing/searching on the same server. 5 Ensure entire PP project in same look/feel, when style sheets agreed. > This is something we have to decide : how do we provide support ? > Because our support is free, we have to find a way not to spend too much time on it. See point (1) and (4). The user in search of an answer can access lots of information in same location. Then they can post an anonymous question. At the moment we are too disconnected. The information may be on one of three web sites, or in an email archive. This may lead to replication of information and confusion by users. > We have the mailing-list and the html archives. If you insist on html, the only missing > part is a form to send a mail to the mailing-list and say that the answer will probably > be in the archives :) Totally agree. One solution is a CGI program to accept a question, post it to our groups and send them to the archive. But I can see two problems with this: 1 There is no mechanism to let them know of an answer. 2 It requires a http server which is not part of the archive http server, which is closed to us. So you cannot link from the archive back to the question page. So users viewing the archive will not know of this nice page we provide to add to the archive :) Ben Yves Mettier wrote: >>Yves, >> >> >>>Could you ask this user to post on perfparse-users ? (don't give an address on a forum >>>: >>>avoid spamming when possible) >> >>I have. It seems this option is not one he want to consider. Maybe he >>doesn't want to be subscribed to a mailing list. I personally have 500 >> email a day from mailing lists. Sometimes when somebody tells me to >>join another, I want to tell them where to stick it :) > > > I can understand. > But it is probably worse when you have forums to follow too :) > > > >>Maybe another reason to consider consolidation of four mailing groups >>and the two (slow/dull) sf.net forums with our new (fast/cool) wiki system? > > > We already have the sf.net archives, don't we ? :) > Maybe you want to have everything at the same place ? That would mean a smtp->wiki > system and I'm nearly sure that it is not a very good solution. > I prefer our wiki for faqs and spec drafts, and our mailing-lists with archives. > > >>User problems could be handled by a forum which does not send email, >>accept in answer to a question. > > > This is something we have to decide : how do we provide support ? > Because our support is free, we have to find a way not to spend too much time on it. > > >>If you were a new user/developer, what would be a nice balance of html >>and smtp forums? >> >>Eg, Announce, probably best as smtp. This group (perfparse-devel-int) >>may be better as html? > > > We have the mailing-list and the html archives. If you insist on html, the only missing > part is a form to send a mail to the mailing-list and say that the answer will probably > be in the archives :) > > Yves |
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From: Yves <yme...@pe...> - 2004-12-07 15:39:25
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> The one problem I can see is posting a question to the news groups > without subscription. Anonymous email may not work if the user does no= t > know where the answer will be seen. Although currently possible. People usually subscribe or say they did not subscribe and would like to = be in CC for the answer. > I would like to consider a user forum in wiki a little further, as a > second support mechanism. Let me list (in no order) some reasons: > > 1 Keeps users close to FAQ and other helpful information. They may see > the answer before the 'dump post' we all hate making :) You can (additionnaly) edit the web page where you explain where to subsc= ribe and add that users should read on wiki.perfparse.org before asking for something. > 2 Easy anonymous posting of a question. There is always a way to post an anonymous question :) Besides this, in some countries, you (as the maintainer) would be respons= ible for the contents of anonymous posts. Flo, where is wiki.perfparse.org hosted ? Any idea about what the law say= s ? > 3 Email alerts possible for the rest of us. (Check, is this possible?) I prefer a form that send the question directly to the mailing list and r= eturns to the user that some answers may be found on the mail archives. I prefer it thi= s way in order to centralize everything in the mail archives. > 4 Keeps posting/viewing/searching on the same server. mail archives :) > 5 Ensure entire PP project in same look/feel, when style sheets agreed. You cannot do it because of the mail archives :) > > This is something we have to decide : how do we provide support ? > > Because our support is free, we have to find a way not to spend too > much time on it. > > See point (1) and (4). The user in search of an answer can access lots > of information in same location. Then they can post an anonymous > question. We can do this another way : everywhere the mailing-list appears, prepend= "Read the FAQ on wiki.perfparse.org before" :) This should be done even if you choose to use the forums. > At the moment we are too disconnected. The information may be on one o= f > three web sites, or in an email archive. This may lead to replication > of information and confusion by users. This is my best argument to reduce the number of communication channels. 1/ www.perfparse.org 2/ wiki.perfparse.org 3/ mail archive 4/ mailing-lists Adding a forum would be a 5th channel even if hosted on wiki.perfparse.or= g. > > > We have the mailing-list and the html archives. If you insist on > html, the only missing > > part is a form to send a mail to the mailing-list and say that the > answer will probably > > be in the archives :) > > Totally agree. One solution is a CGI program to accept a question, pos= t > it to our groups and send them to the archive. But I can see two > problems with this: > > 1 There is no mechanism to let them know of an answer. This is the cost of anonymous posting on somewhere nobody can be connecte= d : with mails, the mail comes to you. With forums, you go to the forum but nothing comes= to you. > 2 It requires a http server which is not part of the archive http > server, which is closed to us. So you cannot link from the archive bac= k > to the question page. So users viewing the archive will not know of > this nice page we provide to add to the archive :) Maybe that's too complex ? Should we do things simpler and stupid ? Yves --=20 - Homepage - http://ymettier.free.fr - http://www.logicacmg.com - - GPG key - http://ymettier.free.fr/gpg.txt - - Maitretarot - http://www.nongnu.org/maitretarot/ - - Perfparse - http://perfparse.sf.net/ - |
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From: Flo G. <fl...@bi...> - 2004-12-07 16:01:34
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On Tue, 7 Dec 2004, Yves wrote: >> The one problem I can see is posting a question to the news groups >> without subscription. Anonymous email may not work if the user does not >> know where the answer will be seen. Although currently possible. > > People usually subscribe or say they did not subscribe and would like to > be in CC for the answer. > >> I would like to consider a user forum in wiki a little further, as a >> second support mechanism. Let me list (in no order) some reasons: >> >> 1 Keeps users close to FAQ and other helpful information. They may see >> the answer before the 'dump post' we all hate making :) > > You can (additionnaly) edit the web page where you explain where to > subscribe and add that users should read on wiki.perfparse.org before > asking for something. > >> 2 Easy anonymous posting of a question. > > There is always a way to post an anonymous question :) Besides this, in > some countries, you (as the maintainer) would be responsible for the > contents of anonymous posts. Flo, where is wiki.perfparse.org hosted ? > Any idea about what the law says ? It's in germany, and i have to be aware of what people write there. But every user has to register and needs a valid email for that. so chances are that we don't get to much rubbish there. We had bad experiences with totally anonymous questions. to many links to porn pages were posted. > >> 3 Email alerts possible for the rest of us. (Check, is this possible?) > > I prefer a form that send the question directly to the mailing list and > returns to the user that some answers may be found on the mail archives. > I prefer it this way in order to centralize everything in the mail > archives. > >> 4 Keeps posting/viewing/searching on the same server. > > mail archives :) > >> 5 Ensure entire PP project in same look/feel, when style sheets agreed. > > You cannot do it because of the mail archives :) > >> > This is something we have to decide : how do we provide support ? >> > Because our support is free, we have to find a way not to spend too >> much time on it. >> >> See point (1) and (4). The user in search of an answer can access lots >> of information in same location. Then they can post an anonymous >> question. > > We can do this another way : everywhere the mailing-list appears, > prepend "Read the FAQ on wiki.perfparse.org before" :) > > This should be done even if you choose to use the forums. > >> At the moment we are too disconnected. The information may be on one of >> three web sites, or in an email archive. This may lead to replication >> of information and confusion by users. > > This is my best argument to reduce the number of communication channels. > 1/ www.perfparse.org > 2/ wiki.perfparse.org > 3/ mail archive > 4/ mailing-lists > > Adding a forum would be a 5th channel even if hosted on wiki.perfparse.org. > >> >> > We have the mailing-list and the html archives. If you insist on >> html, the only missing >> > part is a form to send a mail to the mailing-list and say that the >> answer will probably >> > be in the archives :) >> >> Totally agree. One solution is a CGI program to accept a question, post >> it to our groups and send them to the archive. But I can see two >> problems with this: >> >> 1 There is no mechanism to let them know of an answer. > > This is the cost of anonymous posting on somewhere nobody can be > connected : with mails, the mail comes to you. With forums, you go to > the forum but nothing comes to you. > >> 2 It requires a http server which is not part of the archive http >> server, which is closed to us. So you cannot link from the archive back >> to the question page. So users viewing the archive will not know of >> this nice page we provide to add to the archive :) > > Maybe that's too complex ? Should we do things simpler and stupid ? > > Yves Tikiwiki has a forum build in (but i don't know how good it is) and this forum can be feed by a mailinglist (sourceforge mailinglist). But as you said: keep it simple. If a user wants support, he has to do something: register at sourceforge, wiki or whatever. If not, he has to read the source :-) Yes. don't open to many channels. Flo |
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From: Ben C. <BCl...@pe...> - 2004-12-07 16:23:38
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Yves wrote: >>The one problem I can see is posting a question to the news groups >>without subscription. Anonymous email may not work if the user does not >>know where the answer will be seen. Although currently possible. > > > People usually subscribe or say they did not subscribe and would like to be in CC for > the answer. KISS: Give them a single page with the archives and a posting form :) This is not possible with our mailing list. No need to subscribe/unsubscibe. No need to ask users to include a different reply email address. > You can (additionnaly) edit the web page where you explain where to subscribe and add > that users should read on wiki.perfparse.org before asking for something. This would be this page: http://sourceforge.net/mailarchive/forum.php?forum_id=43072 Unfortunately I don't have the option to edit this. This is a dead-end URL. > There is always a way to post an anonymous question :) > Besides this, in some countries, you (as the maintainer) would be responsible for the > contents of anonymous posts. > Flo, where is wiki.perfparse.org hosted ? Any idea about what the law says ? Agreed:- Anonymous posting is a nice option where appropriate. I don't mind, if we really have to, forcing people to subscribe. But maybe not yet if possible. >>3 Email alerts possible for the rest of us. (Check, is this possible?) > > I prefer a form that send the question directly to the mailing list and returns to the > user that some answers may be found on the mail archives. I prefer it this way in order > to centralize everything in the mail archives. Agreed, would be great. My problem with this is only that it takes them away from the nice wiki site where there is no link back home. >>4 Keeps posting/viewing/searching on the same server. > > mail archives :) No posting ability from http :) >>5 Ensure entire PP project in same look/feel, when style sheets agreed. > > You cannot do it because of the mail archives :) There are limits. But it's no argument not to use wiki because the mail list archive is on a different server. The mail archive still has a place. I want to give the novice user another mechanism which is fast, in the PP style, and keeps them close to the FAQ and other documentation. I want to turn a disconnected group of servers sites and mailing lists into a consistent PP support tool... > This should be done even if you choose to use the forums. I will add it as a footer on the mailing lists, if I can. This will help. > This is my best argument to reduce the number of communication channels. > 1/ www.perfparse.org > 2/ wiki.perfparse.org > 3/ mail archive > 4/ mailing-lists > > Adding a forum would be a 5th channel even if hosted on wiki.perfparse.org. I would like to see it as just two: www.perfparse.org <----> wiki.perfparse.org | | | | v V Static front site. Dynamic documents, FAQ and Forum. With the mailing lists as an extra for 'advanced' users if they wish. >>2 It requires a http server which is not part of the archive http >>server, which is closed to us. So you cannot link from the archive back >>to the question page. So users viewing the archive will not know of >>this nice page we provide to add to the archive :) > > > Maybe that's too complex ? Should we do things simpler and stupid ? Yes :) A html forum on wiki :) But before we argue our selves into a hole, maybe let others join the argument.... Ben |
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From: Yves <yme...@pe...> - 2004-12-07 19:25:07
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>> People usually subscribe or say they did not subscribe and would like = to be in CC for >> the answer. > > KISS: Give them a single page with the archives and a posting form :) > > This is not possible with our mailing list. Why ? I suggest that users who have not subscribed can post. And wait for moder= ation. That way, you can control that no spams (porn, money...) is sent on the list. And a posting form would just be an interface for the mailing-list if you= really want an html portal to the mailing-list. I thought to the law, and Flo to porn and such messages that anonymous ca= n post. If you allow anonymous posting, wherever it is (mailing-list or forum or mail fo= rm), you have to control ! btw, in France, forums that are hosted in France that allow anonymous pos= ters are illegal :) This is a recent law. But it is not an argument because wiki.perfparse.org is not hosted in Fra= nce :) >> You can (additionnaly) edit the web page where you explain where to su= bscribe and add >> that users should read on wiki.perfparse.org before asking for somethi= ng. > > This would be this page: > > http://sourceforge.net/mailarchive/forum.php?forum_id=3D43072 > > Unfortunately I don't have the option to edit this. This is a dead-end > URL. I was meaning that you can make your own page with a similar content. Put that page on the wiki and you have all the information about support = and the FAQ in the same place. Isn't that what you want ? :) Put "how to get support" in evidence on the wiki, write that you can get = support thanks to the FAQ and then to the mailing-list, and you are a winner :) >>>3 Email alerts possible for the rest of us. (Check, is this possible?= ) >> >> I prefer a form that send the question directly to the mailing list an= d returns to the >> user that some answers may be found on the mail archives. I prefer it = this way in >> order >> to centralize everything in the mail archives. > > Agreed, would be great. My problem with this is only that it takes the= m > away from the nice wiki site where there is no link back home. Just make a link :) > I want to give the novice user another mechanism which is fast, > in the PP style, and keeps them close to the FAQ and other documentatio= n. This is what we have to think about :) > I want to turn a disconnected group of servers sites and mailing lists > into a consistent PP support tool... > I would like to see it as just two: > > www.perfparse.org <----> wiki.perfparse.org > | | > | | > v V > Static front site. Dynamic documents, FAQ and Forum. Yes. But not the forum. Forums work well when there is a community around the forum. Same for mailing-lists. With the mailing-list, we are now a little community, including Tim Wuyts= who sometimes answers before us, and somebody else that I lost the name. With us answer= ing a lot, it makes support correct on the mailing-list. On the forum, it would need the same effort of us before you make a commu= nity. I can spend time on perfparse development, answering the mails, but the forum i= s too much for me. And I think it's probably also too much for you and others. The forum would be a good idea if there was too many mails on the mailing= -list. But the traffic is correct there :) Yves --=20 - Homepage - http://ymettier.free.fr - http://www.logicacmg.com - - GPG key - http://ymettier.free.fr/gpg.txt - - Maitretarot - http://www.nongnu.org/maitretarot/ - - Perfparse - http://perfparse.sf.net/ - |
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