Re: [Perfparse-devel-int] Support forum on sf.net

[Yves <yme...@pe...>]

>> People usually subscribe or say they did not subscribe and would like =
to be in CC for
>> the answer.
>
> KISS:  Give them a single page with the archives and a posting form :)
>
> This is not possible with our mailing list.

Why ?

I suggest that users who have not subscribed can post. And wait for moder=
ation. That
way, you can control that no spams (porn, money...) is sent on the list.
And a posting form would just be an interface for the mailing-list if you=
 really want an
html portal to the mailing-list.

I thought to the law, and Flo to porn and such messages that anonymous ca=
n post. If you
allow anonymous posting, wherever it is (mailing-list or forum or mail fo=
rm), you have
to control !

btw, in France, forums that are hosted in France that allow anonymous pos=
ters are
illegal :)
This is a recent law.
But it is not an argument because wiki.perfparse.org is not hosted in Fra=
nce :)


>> You can (additionnaly) edit the web page where you explain where to su=
bscribe and add
>> that users should read on wiki.perfparse.org before asking for somethi=
ng.
>
> This would be this page:
>
> http://sourceforge.net/mailarchive/forum.php?forum_id=3D43072
>
> Unfortunately I don't have the option to edit this.  This is a dead-end
> URL.

I was meaning that you can make your own page with a similar content.
Put that page on the wiki and you have all the information about support =
and the FAQ in
the same place. Isn't that what you want ? :)

Put "how to get support" in evidence on the wiki, write that you can get =
support thanks
to the FAQ and then to the mailing-list, and you are a winner :)


>>>3 Email alerts possible for the rest of us.  (Check, is this possible?=
)
>>
>> I prefer a form that send the question directly to the mailing list an=
d returns to the
>> user that some answers may be found on the mail archives. I prefer it =
this way in
>> order
>> to centralize everything in the mail archives.
>
> Agreed, would be great.  My problem with this is only that it takes the=
m
> away from the nice wiki site where there is no link back home.

Just make a link :)



> I want to give the novice user another mechanism which is fast,
> in the PP style, and keeps them close to the FAQ and other documentatio=
n.

This is what we have to think about :)

> I want to turn a disconnected group of servers sites and mailing lists
> into a consistent PP support tool...

> I would like to see it as just two:
>
> www.perfparse.org <----> wiki.perfparse.org
>     |                           |
>     |                           |
>     v                           V
> Static front site.        Dynamic documents, FAQ and Forum.

Yes. But not the forum.
Forums work well when there is a community around the forum.
Same for mailing-lists.
With the mailing-list, we are now a little community, including Tim Wuyts=
 who sometimes
answers before us, and somebody else that I lost the name. With us answer=
ing a lot, it
makes support correct on the mailing-list.
On the forum, it would need the same effort of us before you make a commu=
nity. I can
spend time on perfparse development, answering the mails, but the forum i=
s too much for
me. And I think it's probably also too much for you and others.
The forum would be a good idea if there was too many mails on the mailing=
-list. But the
traffic is correct there :)



Yves
--=20
- Homepage    - http://ymettier.free.fr - http://www.logicacmg.com -
- GPG key     - http://ymettier.free.fr/gpg.txt                    -
- Maitretarot - http://www.nongnu.org/maitretarot/                 -
- Perfparse   - http://perfparse.sf.net/                           -