On 26/08/06, Ian Lee-Duncan <ia...@le...> wrote:
> Russ, thanks for your email of 24/8, and since receiving it I have been
> trying to get the ComputerActive download version to work.
> I have been a subscriber to ComputerActive for several years now; I found
> Panic Button in a 'Free Downloads' box on page 66 of C/A issue 221.
Excellent news! Thanks for letting me know
> OK - I now have SMTP port 25 configured as you instructed, but have two
> problems:
> 1) I can't check the PB version no. since nothing happens when I click on
> the 'Help' button in your logo in the System Tray/Notification Area.
> 2) When I try "Send screen capture and error report", the screen message
> 'Connecting to server' freezes and nothing happens.
Problem 2 normally happens when the SMTP server settings aren't right.
Version 2.3 added support for TLS/SSL - this is required if you wish
to use GMail as the SMTP server (not if you just want to send e-mails
to a GMail account). If you're wanting to use GMail as the SMTP
server, let me know - it's a bit complicated, but I'll help you sort
it out.
> SO - I think I should download PB v3 (but not in German!), but should I
> delete the existing program before downloading, or does it update what I've
> got already?
It's largely up to you. You can uninstall first if you wish. If you
don't, the new version will replace the existing version, and keep
your settings. However, if you don't uninstall first, make sure Panic
Button isn't running when you install.
> I would be most grateful for your help, and if I am sending this to the
> wrong address to sort my problems, I will certainly redirect it.
Not a problem. Sorry for the delay in replying - I was away for the
weekend. I've CC'd this to the Panic Button users list, so that people
having the same questions in future have a chance to find the answers.
If you use "Reply All" in your e-mail client, then your reply should
go to the list as well as to me.
Russ
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