RE: [OPT-general] Duplicate notification in request comment

[Shridhar D. <shr...@pe...>]

On 28 May 2002 at 10:15, Rance Johnson wrote:
> I am having a similar problem.  When I got to the request page, click on
> a request, it automatically sends an email stating I changed the status,

I have commented that part inmy installation. Didn't find it useful but haven't 
debugged as in what's happening exactly..

Anyway try commenting lines 151 to 168 in rt/req_view/index.php, something like
--------------------------
      /*OPT_notify($dsts[$i],"OPT request $reqidstr\"$title\" $stat",
        
"Dear $name,\n".
        "$s[1] $s[2] $s[3] changed the status of request 
$reqidstr\"$title\" ".
        "related to the \"$p_n\" project, owned by $own 
to status \"$stat\".\n\n".
        "The request body follows:\n".
        "-----
-------------------------------------------------------------------\n".
        
"$comments\n".
        "--------------------------------------------------------
----------------\n".
        "This request is accessible on the OPT server at 
this URL:\n".
        "http://$SERVER_NAME$CRM_URL?URL=".
        
rawurlencode("rt/req_view/?proj=$proj&req=$req"),
        "You may post 
comments on the request by replying ".
        "to this e-mail. Please note 
only the message body will be ".
        "uploaded to OPT. You may also post 
comments by ".
        "visiting the OPT site.\n\nIMPORTANT!\nIn case you reply 
to this e-mail, ".
        "please don't quote the original message since the 
quoted text ".
        "will also get unnecessarily posted on the OPT 
system.\n\nThank you!",
        "OPT request #$req <$CRM_system_email>");*/
--------------------------

> and it sends two of sometimes 3 duplicate messages.  I placed your patch
> in but it didn't resolve my issues.  Any ideas on something I can try?

With my patch only issue is status change mails because I chose not to comment 
it out in patch as long as I don't understand why it's detecting a status 
change. There should be no duplicate mails with my patch.

Let me know if you get dupliate mails even with my patch.. 

Bye
 Shridhar

--
	"Beauty is transitory."	"Beauty survives."		-- Spock and Kirk, "That Which 
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