As part of an IMLS funded Early Career Research Grant, Dr. Vandana Singh (Assistant Professor, School of Information Sciences at University of Tennessee-Knoxville) is working on a 3 year research project that will compare the technical support for Open Source Integrated Library Systems with proprietary Integrated Library Systems.
In phase 1 of this research project, we are collecting data regarding the expectations of librarians for technical support and the available channels of technical support. We will identify the expectations of librarians about technical support for ILS (both open source software and proprietary software). And, we will assess the effectiveness of the current channels and processes for technical support in satisfying the expectations of the librarians.
At this stage, we are looking for participants interested in contributing to this study. If you would be willing to participate in the study that would be greatly appreciated.
If you are interested in the general description and progress of the project, or would like to take the survey, you can find more information at: http://ossresearch.cci.utk.edu/. You can also direct any queries or suggestions to email@example.com with "ILS Survey" in the subject line.
We look forward to our contributions!