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#72 error on instal osfaq on osticket 1.9.11

1.2.1-ST
open
nobody
None
1
2015-09-16
2015-09-16
Anonymous
No

Hello I get the following error right at the beginning of the installation
And I have to install this mode

Warning: file_get_contents(../../main.inc.php) [function.file-get-contents]: failed to open stream: No such file or directory in /home/osticket/public_html/ostic/upload/faq/setup/inc/settings.php on line 111

Warning: require_once(../../include/class.misc.php) [function.require-once]: failed to open stream: No such file or directory in /home/osticket/public_html/ostic/upload/faq/setup/inc/settings.php on line 141

Fatal error: require_once() [function.require]: Failed opening required '../../include/class.misc.php' (include_path='.:/opt/alt/php53/usr/share/pear:/opt/alt/php53/usr/share/php') in /home/osticket/public_html/ostic/upload/faq/setup/inc/settings.php on line 141

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