#54 500 Server Error when visiting client area

[Anonymous]

The admin side is working great. The FAQs also display on the osTicket install support home page at the bottom as expected.

If I try to visit the client area though, (osfaq.php) whether directly or from a FAQ link on the support page, I get a 500 Server Error.

Thanks,
Jason

[Anonymous]

It might be worth mentioning that I'm running osTicket with a modified client side header to use our Wordpress header. Here are the contents of the include/client/header.inc.php from our osTicket install:

<?php
    get_header(); //added for Wordpress integration (also removed all content between this and opening body tag: incl. opening body tag) - jkomar
?>
    <script src="<?php echo ROOT_PATH; ?>scripts/functions.js"></script>
    <script src="<?php echo ROOT_PATH; ?>js/jquery.multifile.js"></script>
    <script src="<?php echo ROOT_PATH; ?>js/osticket.js"></script>

    <header class="container">
        <div class="row">
            <div class="twelvecol last">
                <h1 class="title lmisupport">Support Ticket Center</h1>
                <nav id="mainNav">
                    <ul id="topNav">
                     <li><a class="home" href="<?php echo ROOT_PATH; ?>">Support Home</a></li>
                    <?php if($thisclient && is_object($thisclient) && $thisclient->isValid()) { ?>
                     <li><a class="my_tickets" href="<?php echo ROOT_PATH; ?>tickets.php">My Tickets</a></li>
                     <?php } else { ?>
                     <li><a class="ticket_status" href="<?php echo ROOT_PATH; ?>tickets.php">Ticket Status</a></li>
                     <?php } ?>
                     <li><a class="new_ticket" href="<?php echo ROOT_PATH; ?>open.php">New Ticket</a></li>
                     <?php if($thisclient && is_object($thisclient) && $thisclient->isValid()) { ?>
                     <li><a class="log_out" href="<?php echo ROOT_PATH; ?>logout.php">Log Out</a></li>
                     <?php } ?>
                    </ul>
                </nav>
                <a href="#" id="mobileNavLink">Nav</a>
            </div>
        </div>
    </header>

Thanks,
Jason
jkomar@lubecorp.com

[Tim Gall]

Hi Jason,
I cant see anything wrong in the code you posted.

Try using the latest version 1.2.1 ST.
http://sourceforge.net/projects/osfaq/files/osFAQ_1.2.1.ST/osFAQ-v1.2.1-ST_FULL.zip/download

I found some compatibility issues in osFAQ with versions of osTicket above 1.7. I only noticed the problems at version 1.7.1.4 but they were reported to me for 1.7.1.3 as well.

Regards,
Tim