osFaq / News: Recent posts

osFAQ v1.4.0-ST includes new functionality for Canned-Responses, Import/Export and a modular search form as well as minor fixes and improvements to the existing system. Compatible with osTicket 1.10.x series.

The new install package at SourceForge also has integration examples suitable for use with file-compare software to simplify and smooth the integration steps. The examples are also usefull when integrating by hand as a visual reference. See the EXTRAS folder in the packaged 1.4.0-ST release.... read more

A patch for v1.3.1-ST is available. It is also pre-installed in the full release so theres no need to download it for new installs.
Its been made available seperately for early downloaders of osFAQ 1.3.1-ST.
The SourceForge stats indicate theres about 8 users who may need the patch.

The patch solves an issue with single quotes in FAQ "questions" which affected the duplicate checker... not the actual data import.

osFAQ v1.3.1-ST bundles a number of fixes and improvements to the existing system. Compatible with osTicket 1.10.x series.

More information is available at the projects website https://osfaq.oz-devworx.com.au/ and in the osFAQ download area https://sourceforge.net/projects/osfaq/files/osFAQ_1.3.1.ST/

If anyone has trouble with the new release please contact me or start a support request in the projects support area and I will tend to it as soon as I can.... read more

osFAQ v1.3.0-ST adds basic FAQ migration functionality. Compatible with osTicket 1.10.x series.

More information is available at the projects website https://osfaq.oz-devworx.com.au/ and in the osFAQ download area https://sourceforge.net/projects/osfaq/files/osFAQ_1.3.0.ST/

If anyone has trouble with the new release please contact me or start a support request in the projects support area and I will tend to it as soon as I can.... read more

New compatibility updates for osFaq with osTicket 1.10. Also provides increase reliability with OST 1.9.x series.

More information is available on the osFAQ website https://osfaq.oz-devworx.com.au/downloads/ and the projects downloads area https://sourceforge.net/projects/osfaq/files/osFAQ_1.2.2.ST/

If anyone has trouble with the new release please contact me or start a support request in the projects support area and I will tend to it as soon as I can.... read more

New compatibility updates for osFaq with osTicket 1.9. Available as a patch and also included in the full download package. Tested with osTicket up to v1.9.7.

Existing osFaq users should install the patch to regain full osFaq functionality.
http://sourceforge.net/projects/osfaq/files/osFAQ_1.2.1.ST/Compatibility-OST1.9.4/osFAQ-v1.2.1ST_OST-197-PATCH.zip/download

New osFaq users should download the latest full version when installing.
http://sourceforge.net/projects/osfaq/files/osFAQ_1.2.1.ST/osFAQ-v1.2.1-ST_FULL_COMPAT-OST-v1.6-v1.9.zip/download... read more

An updated version of osFAQ should be available sometime within the next month. It will focus on fixing any compatibility issues with the latest osTicket releases.
Most seem to be DOM (Document Object Model) related as far as I can tell; likely stemming from html5 standards and javascript libraries. Hopes are a few new features can be introduced to the system at the same time to provide some direct integration with the ticket area of osTickets.... read more

Theres a patch available for osFAQ 1.2.1 that fixes an issue with saving settings in osFAQ admin.
http://sourceforge.net/projects/osfaq/files/osFAQ_1.2.1.ST/Compatibility-OST1.9.4/osFAQ-v1.2.1ST_SETTINGS-PATCH.zip/download

A maintenance release for the osFAQ 1.2 series is available. All users of osFAQ v1.2 are encouraged to upgrade.

The maintenance release fixes some compatibility issues that were reprted with osTicket v1.7.1.3 and 1.7.1.4

osFAQ v1.2-ST is currently in development and will be released around the end of March 2013.

You can see some screenshots of the new system at the osFAQ website:
http://osfaq.oz-devworx.com.au/screenshots/

Regards,
Tim Gall

The osFAQ website has recently been rebuilt. All of the old content is still there and Im working on a new admin-user-guide section at the moment.

Regards,
Tim

You can get a copy of the latest version of osFAQ from the downloads area:
https://sourceforge.net/projects/osfaq/files/osFAQ_1.2.RC/

Screenshots are available at the osFaq info site:
http://www.osfaq.oz-devworx.com.au/webpage/id/5

Regards,
Tim Gall

The new release includes full language packs for English, German and Spanish. Many thanks to the translators: Silvio Paschke (German), Francisco Flores (Spanish).

Download:
http://sourceforge.net/projects/osfaq/files/osFAQ_1.1.STABLE/

Change Log:
http://www.osfaq.oz-devworx.com.au/webpage/id/7

Install Guide:
http://www.osfaq.oz-devworx.com.au/webpage/id/15

osFAQ v1.1ST should be ready for release before the end of January 2012.
For a list of new features, check out the osFaq website http://sourceforge.net/projects/osfaq

Spanish translations for osFaq are now available for download
http://sourceforge.net/projects/osfaq/files/osFaq_1.0.STABLE/

Spanish translations for osFaq will be released in the next few days thanks to the efforts of Francisco Flores (SF alias blackpixel1).
They will be made available as a patch pack for people wishing to upgrade existing installs and packaged into the full release for new installs.
A news flash will be posted as soon as they are available for download.

The new version of osFaq is available for download.
V1.0-ST comes with English and German translations.
Many thanks to Silvio Paschke for his German translations.

Translations also extend to the installer.
A complete list of changes can be found in the changelog on the osFaq website: http://osfaq.oz-devworx.com.au/webpage/id/7

Happy new year to everyone.
Regards,
Tim Gall

A new release of osFaq is due to be released this month (osFaq v1.0 ST).
The focus has been on bug fixing and completing areas that were not quite complete.
Of note:
The image uploader has been replaced with an AJAX system. This simplifies image management a lot. Theres also an image browser for adding existing images to FAQs.

The translation system is now complete. This covers the installer, client and admin areas including the osFaq admin settings. This completes the osFaq-system translations infrastructure.... read more

osFaq has been downloaded over 900 times since being released on Sourceforge on November 16 - 2009

A patch for osFaq is in development and is hoped to resolve a file-path issue on windows servers and subdomains with plesk platforms (not necessarily together). Testing of the patch is in progress now. It will be included in the osFaq v1.0-ST (stable) release and made availalbe as a patch for rc6 when its ready.

Version 1.0-rc6 is now available. It contains a number of bug fixes, new features and backend improvements.

Version 1.0-rc6 is due to be release over the next 2 days. It contains a number of improvements, future-proofing and additional features.
The most notable new features are an RSS feeder and an improved SEO sitemapper.
A new news item will be posted when the rc6 release is available for download.

This patch fixes 2 bugs in the installer when upgrading from osFaq v1.0.rc4 to rc5.

A new release of osFaq has been released following the release of osTicket 1.6 STABLE.
The new release (osFaq 1.0 RC5) covers compatibility, numerous improvements and a few bug fixes.