Where to place the FAQ

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Where to place the FAQ

Forum: Open Discussion

Creator: Theodis Butler

Created: 2010-05-26

Updated: 2012-09-15

Theodis Butler - 2010-05-26

Has anyone discovered the best position for FAQ module? Has anyone done
anything more creative than just sticking it at the bottom of the main new
ticket landing page?

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Tim Gall - 2010-05-29

Hi,

Ive been sticking it at the top, directly below the main heading "Welcome to
the support center" on index.php.

My thinking behind the choice is to try and answer questions before the client
creates a new ticket.

The format of the module can be edited in the stylesheet (including layout
position of each section)

if you need it to fit anywhere else. It could easily be reformatted to fit in
a side column or the likes.

If anyone would like to share their thoughts on this, please do.

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