Menu

#14 issue osFAQ on osTicket (v1.7-RC6)

1.2-ST
accepted
Tim Gall
Bug (1)
1
2013-04-03
2013-04-02
Anonymous
No

issue osFAQ on osTicket (v1.7-RC6):

When a user log on osTicket with email and ticket ID then they can not access the osFAQ
Error on web client:
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.
Error on the log:
PHP Fatal error: Call to a member function getClientTimeout() on a non-object in /webroot/support.example.com/include/class.usersession.php on line 121, referer: http://support.example.com/index.php

Note: the Guest User can access osFAQ very well without any problem.

Discussion

  • Anonymous

    Anonymous - 2013-04-02

    Sorry I updated: if click on the link which the user get on their email then get the above error
    http://support.examble.com/view.php?t=679626&e=xxxxb@gmail.com&a=b75740161b8bde7e74e3dd793f7a57b2

    If user input email and ticket id then it OK. I think it could be the section is not valid so can not access osFAQ,

     
  • Tim Gall

    Tim Gall - 2013-04-02

    Will try and have a look into this in a few hours.

     
  • Tim Gall

    Tim Gall - 2013-04-02

    I had a brief look but wont have a chance to investigate further for another 15 hours or so.

     
  • Tim Gall

    Tim Gall - 2013-04-03

    Hi,
    Sorry for the delay. It was 3am here last time I replied and I needed some sleep.
    Ive attached a patch that should fix the problem. Its only a single file.
    The file is packaged in its destination folder tree so it should be easy to work out where it goes.
    Just incase the file OsFaqAdapter.class.php goes in /faq/include/OsFaqAdapter.class.php

    Will update the osFaq uploads area with the fixed file now.

    Thanks for pointing the problem out. If you have any other problems, please let me know.

    Regards,
    Tim Gall

     

    Last edit: Tim Gall 2013-04-03
  • Tim Gall

    Tim Gall - 2013-04-03
    • status: open --> accepted
     
  • Anonymous

    Anonymous - 2013-04-03

    Hi Tim,

    Thank so much your hard working. I will update this patch.
    Have a nice day.
    Regards,
    Windy

     
  • Anonymous

    Anonymous - 2013-04-03

    Hi Tim,

    This patch work verry well.

    Thanks so much.
    Regards,
    Windy

     
  • Tim Gall

    Tim Gall - 2013-04-03

    Hi Windy,
    Thats good. Glad I could help.

    Regards,
    Tim

     

Anonymous
Anonymous

Add attachments
Cancel





Want the latest updates on software, tech news, and AI?
Get latest updates about software, tech news, and AI from SourceForge directly in your inbox once a month.