Unfortunately I havent had time yet. I have to work around my professional obligations first. Hopefully I can get into it late June 2018. Will most likely work on the internal functionality first and finish at the user interface portion. Any and all suggestions & ideas will be taken into account during the planning and development stages.
Have you been able to look into this feature any further? It would be nice to be able to manage these better. A new tab under Agent settings called osFAQ next to Permissions tab or even with-in Permissions tab next to Knowledgebase.
1.4 ST - When editing article, Answer field doesn't go 100% of template
This is fixed. Also updated editor to latest version (ckeditor 4.9.2). Changes are on GitHub in the master branch and will be in the next release of osFAQ. https://github.com/oz-devworx/osfaq
Sharing a Single Article
Sharing a Single Article
1.4 ST - When editing article, Answer field doesn't go 100% of template
Will look into this at some point. I usually use the full-screen button on the editor toolbar if Im working with a large quantity of content. Youll need to click the fullscreen button once finished to restore it to the default size. Button looks like an X with arrows on the ends.
1.4 ST - Search function not working for sub-categories
Article blank after save - php warning in error-log
Replied to this via your regular email address a few minutes ago. Will update this post with an answer as well, later today.
Article blank after save - php warning in error-log
1.4 ST - When editing article, Answer field doesn't go 100% of template
1.4 ST - Search function not working for sub-categories
Sounds feasible enough and well thought out. Will see if I can get it into the next release. Thanks for the input.
Staff edit control by Role
osFAQ v1.4.0-ST available
great, thats awesome
Ive put a modular search form togeather that will work on any of the osTicket pages. It will be included in osFAQ v1.4.0-ST which should be released very soon. It also includes support for osTicket canned-responses. I'll put some integartion instructions with examples togeather for the modular search form and include them in the finished release.
Just expanding on my previous answer... after looking closer at the homepage screenshot it looks like your got the client side navigation link a few lines below where it should be in the osTicket file /include/class.nav.php See the screenshot attached to this reply for a visual. The osFaq integration should be directly ABOVE $this->navs=$navs; From your attached screenshot Im guessing you have it directly above return $this->navs; instead.
Just expanding on my previous answer... after looking closer at the homepage screenshot it looks like your got the client side navigation link a few lines below where it should be in the osTicket file /include/class.nav.php See the screenshot attached to this reply for a visual. The osFaq integration should be directly ABOVE $this->navs=$navs; From your attached scrrenshot Im guessing you have it directly above return $this->navs; instead.
Just expanding on my previous answer... after looking closer at the homepage screenshot it looks like your got the client side naveigation link a few lines below where it should be in the osTicket file /include/class.nav.php See the screenshot attached to this reply for a visual. The osFaq integration should be directly ABOVE $this->navs=$navs; From your attached scrrenshot Im guessing you have it directly above return $this->navs; instead.
osFAQ Variables
Patch is available for the migrate/import system
osFAQ v1.3.1-ST available
Hi, FAQs will appear on the homepage module as you add them to osFAQ. The module is already installed from what I can see. At the moment its fairly basic though. Theres a few options in admin to adjust what displays under: osFAQ -> FAQ Settings -> FAQ module for osTicket pages Are you after any specific functionality for the home page? (search, etc ?) Please let me know and I'll look into it sometime over the coming weeks. Regards, Tim
OSFaq Homepage
osFAQ v1.3.0-ST available
Worked likea charme. Great work. Best regards Miguel Gomes
osFAQ v1.2.2-ST Maintenance release available
New version available osFAQ 1.2.2 ST. You can find out more at https://osfaq.oz-devworx.com.au/downloads/...
Looks like ive got it running but I still need to test it to make sure everything...
Thanks that wouldbe great. This isa great mod to osticket. Im guessing two. 1.10...
osfaq hasnt been updated in a while so im guessing it might not be compatible with...
Error 500 on osticket 1.10
Is there any examples for importing existing FAQ-type content from HTML pages or...
I cant access the site,,, can you verify the link. Meanwhile I think I know what...
Thanks Tim. I'm trying to migrate my installation to Amazon's AWS. It has been a...
Never mind. I figured out. The file needing modifications is /faq/include/config.faq.php....
Tim, Thank you very much for all your help. I was able to get osfaq installed. The...
Hi, Sounds like you need to update the root paths in the osFaq config file. The files...
Moved installations
error on instal osfaq on osticket 1.9.11
Are you using hosted or downloadable solution? We will be introducing multiple language...
Maintenance release available
Maintenance release available
I missed this completely. No doubt its a bit late to reply but I will look into this...
Theres a compatibility update available for osFaq with the osTicket 1.9.x series....
Hi, Ive put together a fix for osFaq with the latest osTicket; I should have it packaged...
Hi, You would replace [your-osticket-directory] with the domain or IP of your website...
Hi Marlon, The folder structure in the osFaq upload folder matches the osTicket installation....
Hi, Ive put together a fix for osFaq with the latest osTicket; I should have it packaged...
New release in the works...
osFAQ 1.2.1 Settings patch
Hi Joshua, Thanks for the info. I should be able to spend some time on the project...
Cannot add category or FAQ
Looks like a duplicate of ticket: 69 Install directions for OSFaq 1.2.1-ST with OSTicket...
Install directions for OSFaq 1.2.1-ST with OSTicket v 1.9.5.1
Hi, Im overdue to do some work on osFaq but my last batch of testing with osTicket...
Install directions for OSFaq 1.2.1-ST with OSTicket v 1.9.5.1
Install directions for OSFaq 1.2.1-ST with OSTicket v 1.9.5.1
Thanks for the feedback Peter. Glad you got it working. The PHP subject is interesting....
Hi, Check ticket 57 for the answer to this http://sourceforge.net/p/osfaq/support-requests/57...
Hi, I did some testing with 1.7.11 and it went smoothly and worked ok. After checking...
The attached patch fixes osFAQ 1.2.1ST admin settings form not saving when editing...
Hi Peter, Just a quick update on this. Im pretty certain your current client side...
Hi, got locked out of sourceforge for a while since they changed how they handle...
OST 1.9 Integration
Installation error
Does Global Style formatting exist?
Upload multiple images at once.
uploading a new image uses a previously uploaded image with the same name
Images with the same filename overwrite latest upload
osFAQ login issue with osTicket
osFAQ login issue with osTicket
I was on the right track but the fix is a little more comprehensive than my first...
Additional notes: For versions of PHP >= 5.3.0 use: require_once( __DIR__ . ROOT_PATH...
The error is being thrown due to security settings your PHP engine is running. To...
Additional notes: For versions of PHP >= 5.3.0 use: require_once( __DIR__ . ROOT_PATH...
The error is being thrown due to security settings your PHP engine is running. To...
The error is being thrown due to security settings your PHP engine is running. To...
The error is being thrown due to security settings your PHP engine is running. To...