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#4254 Save and Next in the inbox does not work, it hangs

RELEASE_12_1
open-accepted
nobody
None
5
2016-05-20
2016-03-09
Trimara Corporation
No

Problem Summary:
When users are processing documents through the inbox, they cannot use the Save and Next button.

Expected Result:
After you press Save and Next, the next document to process would appear

Actual Result:
It goes to a white screen and hangs.

Steps to Reproduce:
(1) Using the document upload, upload a few documents and begin to process the first one
(2) Press Save and Next.
(3) Screen will hang.

Additional notes: Workaround is available to press save, then close out of the window and then open the next document.

Discussion

  • Trimara Corporation

    Trimara Corporation - 2016-03-09
    • summary: Bills deleted by accident cannot go back to active. --> Save and Next in the inbox does not work, it hangs
    • Description has changed:

    Diff:

    --- old
+++ new
@@ -1,17 +1,15 @@
-
 Problem Summary:
-Invoices which are updated to deleted bill by accident cannot be brought back properly. If it's deleted and gets changed back to any other active status the status in service code lines need to be changed back to active, which they do not. This affect billing report functions such as invoice reports that clinic use to manage their finances. 
+When users are processing documents through the inbox, they cannot use the Save and Next button. 

 Expected Result:
-If an invoice is updated back to any active bill status, the service codes should be restored as well. 
+After you press Save and Next, the next document to process would appear

 Actual Result:
-The invoice does not appear under items like invoice reports so it seems as though the change did not take effect. 
+It goes to a white screen and hangs.

 Steps to Reproduce:
-(1) Create a third party invoice.
-(2) Change the status to deleted bill
-(3) Change the status back to Settled or any other status
-(4) Run an invoice report, bill will not be able to be located. 
+(1) Using the document upload, upload a few documents and begin to process the first one
+(2) Press Save and Next.
+(3) Screen will hang.

-Additional notes: This is causing issues with balancing and related financial functions in clinics, especially those who are new and may make a mistake and indavertently 'delete a bill' then cannot un-do it properly. 
+Additional notes: Workaround is available to press save, then close out of the window and then open the next document.
     

  • Trimara Corporation

    Trimara Corporation - 2016-03-09
    • Priority: 8 --> 5
     

  • Marc Dumontier

    Marc Dumontier - 2016-03-13

    I see this behaviour too when you click on an individual document from the inbox. When using the inbox in 'preview' mode, then it seems to work appropriately.

     

  • Ryan Habibi

    Ryan Habibi - 2016-05-20
    • status: open --> open-accepted