I am a developer in a Clarity/Open Workbench environment. My group is looking at implementing a front-end to tie together multiple systems; Remedy, Clarity/Open Workbench, and our own internal bug tracking database. I am interested in the best approach to interface with Clarity/Open Workbench.
Would I really need to interface with Clarity, or Open Workbench? Since I don't know how they are integrated, I am not sure which I should be interfacing with.
Depending on which of those I should be interfacing with, should I directly hit their database, or is there an API that would be better for this purpose?
At this point, I really don't have a lot of requirements. Clarity/Open Workbench is "owned" by another group here, and they haven't been so open in the past with the details. So, I don't really know how feasible this is technically or politically. I don't want to get the political problems resolved only to find out it technically isn't feasible. So, I am looking for guidance at this point without knowing exactly what we want to do. Here is what I know so far.
I need to be able to create a task, post hours against it, update fields in it, close it, etc. Additionally, I need to be able to create reports from the data.
Any have any recommendations where to start? Is this feasible?
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