Menu

#107 Activity attendee can not add a new attendee

Version 1.0
open
nobody
None
5
2007-08-27
2007-08-27
No

Scenario:

User 1 creates an Activity related to Account A
User 1 adds User 2 as attendee to the Activity
Now User 2 sees this activity in her list of Pending Tasks, and can edit the Activity (Description, dates...). Fine.

Problem: User 2 can not add a new attendee to the Activity. It seems that only User 1 (the "calendar owner) can perform this action. Even "admin" can not.

Granting User 2 the additional security group "WORKEFFORTMGR_ADMIN" (ALL operations in the Work Effort Manager) did not work either.

In my view the permission CRMSFA_ACT_UPDATE should grant an attendee (User 2) the right to to create new attendees to the Activity.

A typical use case would be:

The help desk (User 1) creates a Customer case; creates a related Task "pls investigate a possible technical problem" with attendee the Technical Manager (User 2), who is in charge of planning the technical team's activity.
Now the Technical Manager needs to dispatch the task to one member of his team (User 3), who will do the actual work.

Discussion


Log in to post a comment.