Thread: Re: [OpenSIPStack] IVR handling on transfer call rejection

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Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Julian F. T. I. <jf...@id...> - 2007-08-14 05:41:04

Hi Andre,

Sorry if I can't reply under your message my mail server does not allow me
to send message aside from my office gateway.

On IVRHandle you will be asked to put your security code, that is the
password of the caller and is registered on local domain accounts.

Regards,
Julian F. Tasis, III
Product Planning and Development

Ideawurx Inc.
7th Floor, V.A. Rufino Bldg.,
6784 Ayala Ave.
Makati City, Philippines 1226

Tel: +(632) 8111530
Fax: +(632) 8189767

jf...@id...
http://www.ideawurx.com.ph

Ideawurx is a telecommunications solutions provider that develops and
markets a range of customized computer telephony integration ( CTI )
solutions.

"Our IDEAS will WORK for YOU!"

Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Julian F. T. I. <jf...@id...> - 2007-08-15 13:19:19

Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: [OpenSIPStack] IVR handling on transfer call rejection
From: <joegen@op...> - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:
> Good day,
>
> Hi, I was playing around with the IVRHandler lately and getting to know
> how it works. Just got a problem when transferring a call to B
> destination. If the B rejects the call, I can't notify A that the call is
> dropped. I wanted to play also a specific speil to A to notify it. I tried
> getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
> with no success. Is there any other way around to do that?
>
>
> Regards,
> Julian F. Tasis, III

Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Andre S. <eds...@ya...> - 2007-08-16 01:25:04

Just use the Windows recorder found on Accessories

"Julian F. Tasis, III" <jf...@id...> wrote:  Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: [OpenSIPStack] IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:
> Good day,
>
> Hi, I was playing around with the IVRHandler lately and getting to know
> how it works. Just got a problem when transferring a call to B
> destination. If the B rejects the call, I can't notify A that the call is
> dropped. I wanted to play also a specific speil to A to notify it. I tried
> getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
> with no success. Is there any other way around to do that?
>
>
> Regards,
> Julian F. Tasis, III

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Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Joegen E. B. <joe...@gm...> - 2007-08-16 02:55:17

Julian,

Format should be 8khz 16-bit mono. 


Andre Silo wrote:
> Just use the Windows recorder found on Accessories
>
> "Julian F. Tasis, III" <jf...@id...> wrote:  Hi,
>
> Thanks for the reply. I transfer the call back to the IVR when it is
> rejected and just added some internal header and it worked.
>
> By the way I modify the IVRTransferCall a little bit so that when the
> media server is routing the call to B's destination, B will see the
> profile of the caller and not the media server.
>
> May I know how did you record all the wav files OpenSBC is using? I tried
> recording my own wav files but I can't hear my recordings hehe.
>
> Regards,
> Julian F. Tasis, III
>
> Re: [OpenSIPStack] IVR handling on transfer call rejection
> From: - 2007-08-15 03:30
> There is more work to be done before you will be able to do this. Ryan
> is working on improvements to the API to allow the transfered
> connection to reconnect to the IVR once the outbound call is
> disconnected. Watch the updates.
>
>
> Julian F. Tasis, III wrote:
>   
>> Good day,
>>
>> Hi, I was playing around with the IVRHandler lately and getting to know
>> how it works. Just got a problem when transferring a call to B
>> destination. If the B rejects the call, I can't notify A that the call is
>> dropped. I wanted to play also a specific speil to A to notify it. I tried
>> getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
>> with no success. Is there any other way around to do that?
>>
>>
>> Regards,
>> Julian F. Tasis, III
>>     
>
>
>
>
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Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Andre S. <eds...@ya...> - 2007-08-16 01:44:30

Julian,

  Have you tried calling from a remote phone connecting to OSBC? I tested it but after two rings on the local account the line just got disconnected. Is there a parameter that extends the number of rings before it gets rejected?

"Julian F. Tasis, III" <jf...@id...> wrote:
  Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: [OpenSIPStack] IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:
> Good day,
>
> Hi, I was playing around with the IVRHandler lately and getting to know
> how it works. Just got a problem when transferring a call to B
> destination. If the B rejects the call, I can't notify A that the call is
> dropped. I wanted to play also a specific speil to A to notify it. I tried
> getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
> with no success. Is there any other way around to do that?
>
>
> Regards,
> Julian F. Tasis, III

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Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Joegen E. B. <joe...@gm...> - 2007-08-16 02:58:54

Andre,

Tons of information can be found in the logs.    Have you even tried 
looking at it?  What do you see?


Andre Silo wrote:
> Julian,
>    
>   Have you tried calling from a remote phone connecting to OSBC? I tested it but after two rings on the local account the line just got disconnected. Is there a parameter that extends the number of rings before it gets rejected?
>
> "Julian F. Tasis, III" <jf...@id...> wrote:
>   Hi,
>
> Thanks for the reply. I transfer the call back to the IVR when it is
> rejected and just added some internal header and it worked.
>
> By the way I modify the IVRTransferCall a little bit so that when the
> media server is routing the call to B's destination, B will see the
> profile of the caller and not the media server.
>
> May I know how did you record all the wav files OpenSBC is using? I tried
> recording my own wav files but I can't hear my recordings hehe.
>
> Regards,
> Julian F. Tasis, III
>
> Re: [OpenSIPStack] IVR handling on transfer call rejection
> From: - 2007-08-15 03:30
> There is more work to be done before you will be able to do this. Ryan
> is working on improvements to the API to allow the transfered
> connection to reconnect to the IVR once the outbound call is
> disconnected. Watch the updates.
>
>
> Julian F. Tasis, III wrote:
>   
>> Good day,
>>
>> Hi, I was playing around with the IVRHandler lately and getting to know
>> how it works. Just got a problem when transferring a call to B
>> destination. If the B rejects the call, I can't notify A that the call is
>> dropped. I wanted to play also a specific speil to A to notify it. I tried
>> getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
>> with no success. Is there any other way around to do that?
>>
>>
>> Regards,
>> Julian F. Tasis, III
>>     
>
>
>
>
> -------------------------------------------------------------------------
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> Still grepping through log files to find problems? Stop.
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> Download your FREE copy of Splunk now >> http://get.splunk.com/
> _______________________________________________
> opensipstack-devel mailing list
> ope...@li...
> https://lists.sourceforge.net/lists/listinfo/opensipstack-devel
>
>
>        
> ---------------------------------
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>
>

Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Julian F. T. I. <jf...@id...> - 2007-08-16 04:04:25

Hi Andre,

I did not experienced a call being dropped after 2 rings. The log file
will tell you what went wrong on that particular call.

By the way I tried to record my voice using the the sound recorder in
windows, but still can't hear it. I'll try to record again and test it.

> Andre,
>
> Tons of information can be found in the logs.    Have you even tried
> looking at it?  What do you see?
>
>
> Andre Silo wrote:
>> Julian,
>>
>>   Have you tried calling from a remote phone connecting to OSBC? I
>> tested it but after two rings on the local account the line just got
>> disconnected. Is there a parameter that extends the number of rings
>> before it gets rejected?
>>
>> "Julian F. Tasis, III" <jf...@id...> wrote:
>>   Hi,
>>
>> Thanks for the reply. I transfer the call back to the IVR when it is
>> rejected and just added some internal header and it worked.
>>
>> By the way I modify the IVRTransferCall a little bit so that when the
>> media server is routing the call to B's destination, B will see the
>> profile of the caller and not the media server.
>>
>> May I know how did you record all the wav files OpenSBC is using? I
>> tried
>> recording my own wav files but I can't hear my recordings hehe.
>>
>> Regards,
>> Julian F. Tasis, III
>>
>> Re: [OpenSIPStack] IVR handling on transfer call rejection
>> From: - 2007-08-15 03:30
>> There is more work to be done before you will be able to do this. Ryan
>> is working on improvements to the API to allow the transfered
>> connection to reconnect to the IVR once the outbound call is
>> disconnected. Watch the updates.
>>
>>
>> Julian F. Tasis, III wrote:
>>
>>> Good day,
>>>
>>> Hi, I was playing around with the IVRHandler lately and getting to know
>>> how it works. Just got a problem when transferring a call to B
>>> destination. If the B rejects the call, I can't notify A that the call
>>> is
>>> dropped. I wanted to play also a specific speil to A to notify it. I
>>> tried
>>> getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
>>> with no success. Is there any other way around to do that?
>>>
>>>
>>> Regards,
>>> Julian F. Tasis, III
>>>
>>
>>
>>
>>
>> -------------------------------------------------------------------------
>> This SF.net email is sponsored by: Splunk Inc.
>> Still grepping through log files to find problems? Stop.
>> Now Search log events and configuration files using AJAX and a browser.
>> Download your FREE copy of Splunk now >> http://get.splunk.com/
>> _______________________________________________
>> opensipstack-devel mailing list
>> ope...@li...
>> https://lists.sourceforge.net/lists/listinfo/opensipstack-devel
>>
>>
>>
>> ---------------------------------
>> Pinpoint customers who are looking for what you sell.
>> -------------------------------------------------------------------------
>> This SF.net email is sponsored by: Splunk Inc.
>> Still grepping through log files to find problems?  Stop.
>> Now Search log events and configuration files using AJAX and a browser.
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>> _______________________________________________
>> opensipstack-devel mailing list
>> ope...@li...
>> https://lists.sourceforge.net/lists/listinfo/opensipstack-devel
>>
>>
>
>


Regards,
Julian F. Tasis, III
Product Planning and Development

Ideawurx Inc.
7th Floor, V.A. Rufino Bldg.,
6784 Ayala Ave.
Makati City, Philippines 1226

Tel: +(632) 8111530
Fax: +(632) 8189767

jf...@id...
http://www.ideawurx.com.ph

Ideawurx is a telecommunications solutions provider that develops and
markets a range of customized computer telephony integration ( CTI )
solutions.

"Our IDEAS will WORK for YOU!"

Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Andre S. <eds...@ya...> - 2007-08-16 06:17:54

Tha wave format must be:
   
  File Type: 8000Hz, 16-bit, Mono
File Format: Windows PCM


"Julian F. Tasis, III" <jf...@id...> wrote:
  Hi Andre,

I did not experienced a call being dropped after 2 rings. The log file
will tell you what went wrong on that particular call.

By the way I tried to record my voice using the the sound recorder in
windows, but still can't hear it. I'll try to record again and test it.

> Andre,
>
> Tons of information can be found in the logs. Have you even tried
> looking at it? What do you see?
>
>
> Andre Silo wrote:
>> Julian,
>>
>> Have you tried calling from a remote phone connecting to OSBC? I
>> tested it but after two rings on the local account the line just got
>> disconnected. Is there a parameter that extends the number of rings
>> before it gets rejected?
>>
>> "Julian F. Tasis, III" wrote:
>> Hi,
>>
>> Thanks for the reply. I transfer the call back to the IVR when it is
>> rejected and just added some internal header and it worked.
>>
>> By the way I modify the IVRTransferCall a little bit so that when the
>> media server is routing the call to B's destination, B will see the
>> profile of the caller and not the media server.
>>
>> May I know how did you record all the wav files OpenSBC is using? I
>> tried
>> recording my own wav files but I can't hear my recordings hehe.
>>
>> Regards,
>> Julian F. Tasis, III
>>
>> Re: [OpenSIPStack] IVR handling on transfer call rejection
>> From: - 2007-08-15 03:30
>> There is more work to be done before you will be able to do this. Ryan
>> is working on improvements to the API to allow the transfered
>> connection to reconnect to the IVR once the outbound call is
>> disconnected. Watch the updates.
>>
>>
>> Julian F. Tasis, III wrote:
>>
>>> Good day,
>>>
>>> Hi, I was playing around with the IVRHandler lately and getting to know
>>> how it works. Just got a problem when transferring a call to B
>>> destination. If the B rejects the call, I can't notify A that the call
>>> is
>>> dropped. I wanted to play also a specific speil to A to notify it. I
>>> tried
>>> getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
>>> with no success. Is there any other way around to do that?
>>>
>>>
>>> Regards,
>>> Julian F. Tasis, III
>>>
>>
>>
>>
>>
>> -------------------------------------------------------------------------
>> This SF.net email is sponsored by: Splunk Inc.
>> Still grepping through log files to find problems? Stop.
>> Now Search log events and configuration files using AJAX and a browser.
>> Download your FREE copy of Splunk now >> http://get.splunk.com/
>> _______________________________________________
>> opensipstack-devel mailing list
>> ope...@li...
>> https://lists.sourceforge.net/lists/listinfo/opensipstack-devel
>>
>>
>>
>> ---------------------------------
>> Pinpoint customers who are looking for what you sell.
>> -------------------------------------------------------------------------
>> This SF.net email is sponsored by: Splunk Inc.
>> Still grepping through log files to find problems? Stop.
>> Now Search log events and configuration files using AJAX and a browser.
>> Download your FREE copy of Splunk now >> http://get.splunk.com/
>> _______________________________________________
>> opensipstack-devel mailing list
>> ope...@li...
>> https://lists.sourceforge.net/lists/listinfo/opensipstack-devel
>>
>>
>
>


Regards,
Julian F. Tasis, III
Product Planning and Development

Ideawurx Inc.
7th Floor, V.A. Rufino Bldg.,
6784 Ayala Ave.
Makati City, Philippines 1226

Tel: +(632) 8111530
Fax: +(632) 8189767

jf...@id...
http://www.ideawurx.com.ph

Ideawurx is a telecommunications solutions provider that develops and
markets a range of customized computer telephony integration ( CTI )
solutions.

"Our IDEAS will WORK for YOU!"


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Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Andre S. <eds...@ya...> - 2007-08-14 06:28:21

Julian,
   
  Sorry to disturb you but are there any settings you made on OSBC admin to activate this IVR. Or is did you create a VXML file?

"Julian F. Tasis, III" <jf...@id...> wrote:
  Hi Andre,

Sorry if I can't reply under your message my mail server does not allow me
to send message aside from my office gateway.

On IVRHandle you will be asked to put your security code, that is the
password of the caller and is registered on local domain accounts.

Regards,
Julian F. Tasis, III
Product Planning and Development

Ideawurx Inc.
7th Floor, V.A. Rufino Bldg.,
6784 Ayala Ave.
Makati City, Philippines 1226

Tel: +(632) 8111530
Fax: +(632) 8189767

jf...@id...
http://www.ideawurx.com.ph

Ideawurx is a telecommunications solutions provider that develops and
markets a range of customized computer telephony integration ( CTI )
solutions.

"Our IDEAS will WORK for YOU!"


-------------------------------------------------------------------------
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Still grepping through log files to find problems? Stop.
Now Search log events and configuration files using AJAX and a browser.
Download your FREE copy of Splunk now >> http://get.splunk.com/
_______________________________________________
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Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Ryan C. <rco...@so...> - 2007-08-14 06:55:57

Hello Andre,

You can access the IVR of OpenSBC by calling the number specified in the 
Media Server in HTTP Admin configuration (default number is 5000). The 
default behavior of the IVR in OpenSBC is that it will ask you to enter 
a pin/password where it would be validated using the Local Domain 
Accounts (HTTP Admin). After this it would ask for a destination number 
which would be based on your OpenSBC Routes (HTTP Admin).

regards,

Andre Silo wrote:
> Julian,
>    
>   Sorry to disturb you but are there any settings you made on OSBC admin to activate this IVR. Or is did you create a VXML file?
>
> "Julian F. Tasis, III" <jf...@id...> wrote:
>   Hi Andre,
>
> Sorry if I can't reply under your message my mail server does not allow me
> to send message aside from my office gateway.
>
> On IVRHandle you will be asked to put your security code, that is the
> password of the caller and is registered on local domain accounts.
>
> Regards,
> Julian F. Tasis, III
> Product Planning and Development
>
> Ideawurx Inc.
> 7th Floor, V.A. Rufino Bldg.,
> 6784 Ayala Ave.
> Makati City, Philippines 1226
>
> Tel: +(632) 8111530
> Fax: +(632) 8189767
>
> jf...@id...
> http://www.ideawurx.com.ph
>
> Ideawurx is a telecommunications solutions provider that develops and
> markets a range of customized computer telephony integration ( CTI )
> solutions.
>
> "Our IDEAS will WORK for YOU!"
>
>
> -------------------------------------------------------------------------
> This SF.net email is sponsored by: Splunk Inc.
> Still grepping through log files to find problems? Stop.
> Now Search log events and configuration files using AJAX and a browser.
> Download your FREE copy of Splunk now >> http://get.splunk.com/
> _______________________________________________
> opensipstack-devel mailing list
> ope...@li...
> https://lists.sourceforge.net/lists/listinfo/opensipstack-devel
>
>
>        
> ---------------------------------
> Luggage? GPS? Comic books? 
> Check out fitting  gifts for grads at Yahoo! Search.
> -------------------------------------------------------------------------
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> Still grepping through log files to find problems?  Stop.
> Now Search log events and configuration files using AJAX and a browser.
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> _______________________________________________
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>
>
>

Re: [OpenSIPStack] IVR handling on transfer call rejection

From: Andre S. <eds...@ya...> - 2007-08-14 07:48:18

Ryan,
  
I could do this in the routes table:
   
  sip[1800123456*] sip:5000@192.168.0.1
   
  So that when an inbound call comes in it routes to the Media Server.
  
Ryan Colobong <rco...@so...> wrote:
  Hello Andre,

You can access the IVR of OpenSBC by calling the number specified in the 
Media Server in HTTP Admin configuration (default number is 5000). The 
default behavior of the IVR in OpenSBC is that it will ask you to enter 
a pin/password where it would be validated using the Local Domain 
Accounts (HTTP Admin). After this it would ask for a destination number 
which would be based on your OpenSBC Routes (HTTP Admin).

regards,

Andre Silo wrote:
> Julian,
> 
> Sorry to disturb you but are there any settings you made on OSBC admin to activate this IVR. Or is did you create a VXML file?
>
> "Julian F. Tasis, III" wrote:
> Hi Andre,
>
> Sorry if I can't reply under your message my mail server does not allow me
> to send message aside from my office gateway.
>
> On IVRHandle you will be asked to put your security code, that is the
> password of the caller and is registered on local domain accounts.
>
> Regards,
> Julian F. Tasis, III
> Product Planning and Development
>
> Ideawurx Inc.
> 7th Floor, V.A. Rufino Bldg.,
> 6784 Ayala Ave.
> Makati City, Philippines 1226
>
> Tel: +(632) 8111530
> Fax: +(632) 8189767
>
> jf...@id...
> http://www.ideawurx.com.ph
>
> Ideawurx is a telecommunications solutions provider that develops and
> markets a range of customized computer telephony integration ( CTI )
> solutions.
>
> "Our IDEAS will WORK for YOU!"
>
>
> -------------------------------------------------------------------------
> This SF.net email is sponsored by: Splunk Inc.
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