[Openinteract-help] Experiences running a large OI Intranet

[Andreas N. <an...@kl...>]

Hi folks,

after several months of just working w/o an contemplation, we are now
seeing the results of living with some unsolved problems, which I want
to share here, since we are discussing, how to react to them and there
are so many bright people on this list.. ;-)

The system we are running is an Intranet application server for serving
mainly callcenter agents for various purpuses ( e.g. outbound telefonie,
order entry, messaging, news, production time and mis capturing etc )
for about 1000 users.

This is a very dynamic business, where we need to install new packages /
updates almost every day. We reacted to this by making things dynamic as
much as possible, so you can do e.g. an MIS with Excel export only by
dynamically defining things in the database.

Still the statement is true, that OpenInteract 1 is not very well suited
for that many changes. Another problem in with this is, that one package
can easily turn down the whole site.

This is also true for databases. It does not help in all cases to
distribute the load to many databases, because the failure of one
database might render OpenInteract unusable, even if they are only used
for one application. One condition where this happens is when you are
using field discovery and are restarting OpenInteract while one database
is down - it will never start...

To make one point clear: I am only focussing on the problems here,
because we are really heavy users or OI and ran into some design issues,
because of not thinking about them - we still like all the pros about
OI.

So bright list folks - any suggestions for us?

cheers

Andreas
-- 
Andreas Nolte <an...@kl...>