AW: [Openinteract-help] Job tracking system

[<And...@Be...>]

Hi Thomas,

within our division of arvato direct services - the Bertelsmann =
services
branch - we started using OpenInteract about 2 years ago and =
implemented as
one of our 1st applications an internal trouble ticketing system, which =
from
the start was designed to be a general tool to track anything, which is =
why
we called it NATS - Network Activity Tracking System.

The results were very successful and we now have even Callcenter
applications for e.g. bank or mobile phone customers of ours running on
OpenInteract or a Europe wide workflow system for controlling bills. In
short - OpenInteract is great !

On the downside is the usual bit: it is complex inside, which means =
that you
can write code, which does not scale well, if you are not carefully. =
Done
right though, OI scales pretty good.

Currently we are in the middle of a total rewrite of our first =
application
NATS to leverage our experience. The rollout is planned for April 1st. =
From
the design, NATS2 is a framework in itself, which has a concept of =
generic
task objects, which are handled in a business logic layer tuned for =
each
application. For example, one instance of NATS2 will be a =
troubleticketing
and billing system for our IT staff. Another instance will be a early =
flight
reservation system.

From reading through your notes, I think your app could fit in this. If =
you
are interested in this work, we are willing to share these efforts and
jointly work on this. But beware: there is not much of a documentation =
yet !

later,

Andreas Nolte
Leitung IT
-----------------------------------------------------------
arvato direct services=20
Olympiastra=DFe 1
26419 Schortens
Germany
http://www.arvato.com/

and...@be...
Phone   +49 (0) 4421 - 76- 84002
Fax	+49 (0) 4421 - 76- 84111



-----Urspr=FCngliche Nachricht-----
Von: Thomas Whitney [mailto:trw...@ce...]
Gesendet am: Freitag, 14. M=E4rz 2003 17:42
An: ope...@li...
Betreff: [Openinteract-help] Job tracking system

Hi,

I want to implement a job tracking and database publishing system and =
it is
going to be a fairly large task.  Therefore getting started on the =
right
path in the beginning is important.

My company does short run 4 color digital printing.  Because it is =
short urn
we handle multiple jobs every day.  I developed an online bidding =
system; it
use Apache, mod_perl, and  mysql.  Now I would like to move to tracking =
jobs
online; first, for internal purposes -- it would make the workflow much
easier to follow -- and later for customers to view the status of their =
jobs
on the web.  Each bid has about 38 data fields associated with it and =
each
job will have a few more fields along with an image file in the form of =
a
pdf.

I would like to create the job once approved from the bid.  Then each =
job
needs to be tracked through production with operators at each stage =
being
able to update its status or add notes.  After the job is finished an
invoice would be printed to go out with the job.  Web based =
applications are
good for this because we use Mac's and PC's, and both must be able to =
have
access to that job.

I currently use Template::Toolkit along with a few other Apache modules =
to
deal with the bidding. I could do all the programming myself-no single =
thing
it is that tough, naturally though, it would be helpful to have an =
existing
framework within which to develop.  It would help me to know what users =
of
OpenInteract think about its applicability to this project.

Thanks,
Thomas Whitney






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