Re: [open-vm-tools-discuss] Differences between open-vm-tools and VMWare ESX Tools

[Adar D. <ad...@vm...>]

> So does this mean that if I run them on *any* guest in my cluster, and
> something goes wrong, VMWare won't help me?  Or is it just the case that
> if I say "my guest OS is broken,
> and-by-the-way-I'm-running-open-vm-tools" they'll tell me to go away?
>
> I guess what I'm wondering is would I be likely to get support if:
>
> - I was running open-vm-tools most of the time
> - a problem occurred
> - I switched to ESX Tools and confirmed the problem still existed
> - *then* called support?

I honestly don't know, and I think a lot of is done by ear. So you'll call them and describe your problem, and if it's something to do with the guest they might ask you what version of Tools you're running, and then you'll tell them you're using the open-vm-tools, and they might try to help you anyway, or they may ask you to reproduce the problem with the ESX Tools installed, or reproduce the problem after uninstalling the open-vm-tools, etc.

I think you'll be fine if you're willing to reproduce problems with the ESX Tools before calling support. And then, if you aren't able to reproduce the problem, file a bug here so we can see why the open-vm-tools might be responsible.