Re: [open-vm-tools-discuss] Differences between open-vm-tools and VMWare ESX Tools

[Eric G. <ege...@fe...>]

Thanks Adar,

Adar Dembo wrote:
> [snipped a bunch of incredibly useful answers]
> 
> 4) The ESX 3.5 Tools are supported by VMware when used in conjunction
> with ESX 3.5 hosts. If it's important to you to get quick support
> from VMware's support organization, you have no choice but to use the
> ESX 3.5 Tools. The level of support you'll get from the open-vm-tools
> is going to be "best-effort", meaning, whomever responds to e-mails
> like these, bug reports on Sourceforge, and bug reports in the Debian
> package.

So does this mean that if I run them on *any* guest in my cluster, and
something goes wrong, VMWare won't help me?  Or is it just the case that 
if I say "my guest OS is broken, 
and-by-the-way-I'm-running-open-vm-tools" they'll tell me to go away?

I guess what I'm wondering is would I be likely to get support if:

- I was running open-vm-tools most of the time
- a problem occurred
- I switched to ESX Tools and confirmed the problem still existed
- *then* called support?

Cheers,

-- 
Eric Gerlach, Network Administrator
Federation of Students
University of Waterloo
p: (519) 888-4567 x36329
e: ege...@fe...