Outlook LookForDuplicates / Bugs / #21 Outlook 2013 stops responding when the application is launched

#21 Outlook 2013 stops responding when the application is launched

Milestone: Outlook 2013

Status: open

Owner: Meigel

Labels: Outlook not responding (1)

Priority: 5

Updated: 2016-07-25

Created: 2016-07-19

Creator: Marco Ferloni

Private: No

Hi. I have followed all steps for the installation. When I launch the application, Outlook (2013, 32-bit SP1) stops responding and freezes. I receive no error messages. Only way is to shut down with Task Manager. Attached the refrence from VBA tool.
I'm using Windows 10 64-bit.
Thanks. Marco

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Marco Ferloni - 2016-07-19

Last edit: Marco Ferloni 2016-07-19

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Meigel - 2016-07-23

summary: Outlook 2013 stop reposnding when the application is launched --> Outlook 2013 stops responding when the application is launched
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Meigel - 2016-07-23

The references seems to be fine. Otherwise the tool would not even try to load.
However, the behavior of freezing may be expected in the following circumstances. When launching OL LookForDuplicates the tool scans all folders in the current Outlook profile to create a hierarchical view of these. If there is an advanced structure of your folders in the pst-file or a Microsoft Exchange inbox is included scanning may take a while.
I suggest to be patient for a while. The duration depends on your connection, but it should not take longer than five minutes. You can also try to change the Exchange connection to offline mode before running the tool. If nothing helps simply hit [Ctrl]+[Break] in the window "Visual Basic for Applications" [Alt]+[F11] from where you started OL LookForDuplicates. This should interrupt the execution of the macro an sets the cursor to the currently executed command. Please attach this information to the ticket.

If you like to modify the source code, you can try to add the line
DoEvents
directly below the line
Private Sub GetFolderInfo(fldFolder As MAPIFolder, intDepth As Integer)

Please give feedback if you succeeded somehow.

Last edit: Meigel 2016-07-23

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Marco Ferloni - 2016-07-25

I have tried offline but after 30 minutes Outlook kept being in not-responding status. I have tried to add the line you suggested but I don't find the reference line you mentioned. Should it be in the launch module? Please what lines I have in the VBA modules.

VBA modules.PNG

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- Meigel - 2016-07-27
  
  Please try to add the line to the source code of the form frmOLLookForDups.
  It can be accessed by right-clicking the form in the project tree.
  Furthermore, you can try to hit [Ctrl]+[Break] in the window "Microsoft
  Visual Basic for Applications" while Outlook does not respond. It should
  interrupt the program showing you the current line of execution.
  
  Last edit: Meigel 2016-08-14
  
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