#56 Installer-Office 2000 crashes after installing the build

Triage
closed-works-for-me
9
2009-03-09
2009-03-06
No

Install the Addin.Add-in install successfully.
But after that if i try to open a new docx file.it pops a message"Winword.exe has generated errors and will be closed by windows".

This happens only when the addin is install.

Now if i un-install the addin .Then if i try to open a new word file,it opens.

Application version(s) used -2000 SP3
OS version(s) used-2000 SP4
Add-In Version-5145
Is this a roundtrip conversion? N
Is the error reproducible (Y/N)? Y
Degree of occurence Systematicly
Severity -No-Go-9
Open Office version-2.4

Attached is the srceenshot of the Error Message.

Discussion

  • Sujatha (Sonata)

    • priority: 5 --> 9
    • assigned_to: nobody --> divo76
     
  • Dirk Vollmar

    Dirk Vollmar - 2009-03-06
    • assigned_to: divo76 --> smitasen
    • status: open --> pending-works-for-me
     
  • Dirk Vollmar

    Dirk Vollmar - 2009-03-06

    I cannot reproce this problem. Since you mention that it is reproducable on your system could you please provide further information?

    - Exact Windows build number
    - Exact Office build number
    - Check our Installation and Troubleshooting guide to see if any of the settings on your machine are not as expected
    - Locate the error log that was created (there should be a log according to the error message)
    - Try to see whether there are any relevant trace messages from the add-in. You can check that by running dbgview (start it directly from http://live.sysinternals.com/Dbgview.exe\)
    - Check whether there are any problems concerning file or registry access using Procmon (start it directly from http://live.sysinternals.com/Procmon.exe\)
    - check whether the error disappears when you install all recommended updates from Microsoft Update
    - is the error gone if you install the Update Rollup for Windows 2000 SP4 from http://www.microsoft.com/downloads/details.aspx?FamilyID=b54730cf-8850-4531-b52b-bf28b324c662 ?

     
  • Sujatha (Sonata)

    Verified in R5145.

    After re installing all the Pre-Requisite ,the error message is not displayed.
    Add-in is working fine.

     
  • Sujatha (Sonata)

    • status: pending-works-for-me --> closed-works-for-me
     

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