Re: [Nms-cgi-devel] nms project - moving forward

[Nick C. <ni...@cl...>]

On Tue, Jan 14, 2003 at 10:02:21AM +0000, Simon Wilcox wrote:
> On Tue, 14 Jan 2003, Nick Cleaton wrote:
> 
> > Having a single person follow each call through is nice for user
> > comfort, but not optimum for a quick turnaround.  IMO the speed at which
> > users get a satisfactory answer is the most important thing, as that is
> > what stops them giving up and using another (maybe less secure) script.
> 
> Are we providing support for them or for us ?
> 
> User comfort is as important as speed. In most cases a delay of a couple 
> of hours is not a problem, indeed your posts are often delayed by your 
> batching so I don't understand that point.

I agree a delay of a few hours is OK, I was just worried that with
different people checking their email at different times, these
internal escalations could add up to much longer delays.

[ SNIP MUCH GOOD SENSE ]

OK, you've convinced me - I withdraw my dissent.

The only thing in the plan that I still don't like is making nms-dev
closed - I would prefer the creation of a new closed list.

--
Nick