RE: [Nms-cgi-devel] nms project - moving forward

[Wizard <wi...@ne...>]

OK, here's my two cents. Please let me know if I'm blowing smoke (or any
other noxious gases ):

I was recently asked by a friend to attempt to fix his Phillips Pronto
remote control. Phillips apparently offers little or no support for this
device (I have yet to receive a response to my support request posted last
week sometime). What I did do, was to go to www.prontoedit.com/forums which
is a self-help bulletin board by end-users, where questions are posted by
and support is offered by the users themselves. This seems to me to be an
excellent means of supporting our products, and might even be able to be
done with WWWBoard & SimpleSearch scripts to manage it. If done correctly, I
suspect that over time this sort of system could dramatically reduce the
number of support requests that get directed to the list (under the "Getting
Support" section, we ask the user to try the self-support first, and if that
fails then email the support list). This would also act as the knowledge
base that someone else mentioned.

Just a thought,
Grant M.