[Nms-cgi-devel] Fwd: [dave@dave.org.uk: Re: [Nms-cgi-support] Support Mailing List]

[Dave C. <da...@da...>]

Oops. Meant to send this to the developers list.

----- Forwarded message from Dave Cross <da...@da...> -----

From: Dave Cross <da...@da...>
To: nms...@li...
Subject: Re: [Nms-cgi-support] Support Mailing List
Date: Thu, 31 Oct 2002 05:22:27 +0000

[moved to the devel list as that's where this discussion is most 
 appropriate - and where i meant to send the first email anyway]

On Thu, Oct 31, 2002 at 02:02:49PM +1100, Iain Truskett (ic...@eh...) wrote:
> * Dave Cross (da...@da...) [30 Oct 2002 20:51]:
> > I'm becoming painfully aware that more and more emails to the support
> > mailing list are not getting answered.
> 
> Would I be mad to suggest we use some sort of ticketing thing (like RT)?

I do quite like the idea of a tracker - and sourceforge gives us the 
capability of setting up as many as we need for our project - but
I have a few of small worries.

1/ Our target audience isn't very technical. Will they understand the
  concept of a tracker?

2/ The few trackers that we have currently for the project seem to be
   largely ignored.

3/ A tracker is good at telling us which requests haven't been addressed,
   but will it really help with the main problem - which seems to be that
   not enough people are willing to get involved with supporting the
   project.

Let me turn the question on its head - why aren't more of you helping
out with support?

Dave...

-- 
  And crawling on the planet's face, some insects called the human race
  Lost in time, and lost in space. And meaning.


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