[Nms-cgi-devel] Fwd: [rsturm@comcast.net: Miss-directed Error Message (Program Bug)]

[Dave C. <da...@da...>]

Got this in my inbox on Friday from a less than completely happy
customer. It got me thinking. He _does_ have a bit of a point. If
people have misconfigured scripts, do we really want them to be
presenting their users with _our_ contact details.

This seems to me to have two major downsides:

1/ They might never find out that their script is misconfigured.

2/ Visitors will see _our_ name when things go wrong - and that's not
   great publicity for us :-/

Comments? Opinions?

Dave...

----- Forwarded message from Rick Sturm <rs...@co...> -----

Date: Fri, 27 Sep 2002 23:08:33 -0500
From: Rick Sturm <rs...@co...>
Subject: Miss-directed Error Message (Program Bug)
To: da...@us...

Murfreesboro Medical Clinic appears to be using software that your
company wrote, in order to accept Email from people wanting to contact
them. Their Web Page is www.mmclinic.com, and it is apparently not
written correctly, but then neither is your software. Instead of sending
the error message to the web designer, you send it to the people who are
trying to get hold of the designer. In this case no one got the message
that they needed. What follows is the URL for the error message, and
also the error message itself.

I can see were you might have intended for this to have come up in
testing, but it obviously did not. It has left me unable to communicate
with them.

http://filemonster.isdn.net/cgi-bin/formmail.pl

      Bad Referrer - Access Denied
      The form attempting to use FormMail resides at
http://www.mmclinic.com/contact.htm, which is not allowed to access
this program.

      If you are attempting to configure FormMail to run with this form,
you need to add the following to @referers, explained in detail in the
README file.

      Add 'www.mmclinic.com' to your @referers array.


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      FormMail =A9 2001 London Perl Mongers



Sincerely,

     Rick Sturm
      RICK STURM & ASSOCIATES
      Reply to:
     rs...@co...

----- End forwarded message -----

-- 
  Drugs are just bad m'kay