Help installing on new server

[Toby Gardner]

Hi,
Ive been running NCID for a couple of years now and all been great, My old ESXI server is so old they have dropped support for it so Ive got a new (To me) Dell R710 with ESXi6.7
Ive installed lubuntu as virtual machine (Like the old one)
Followed the install instructions
I get an error when trying to start the program

ncidd.service - Network Caller ID server
   Loaded: loaded (/lib/systemd/system/ncidd.service; disabled; vendor preset
   Active: failed (Result: exit-code) since Thu 2019-11-28 09:44:10 GMT; 20s
     Docs: man:ncidd(8)
  Process: 1285 ExecStart=/usr/sbin/ncidd --pidfile /run/ncidd.pid (code=exit

Nov 28 09:44:10 dgmsncid-pc systemd[1]: Starting Network Caller ID server...
Nov 28 09:44:10 dgmsncid-pc systemd[1]: ncidd.service: Control process exited
Nov 28 09:44:10 dgmsncid-pc systemd[1]: ncidd.service: Failed with result 'ex
Nov 28 09:44:10 dgmsncid-pc systemd[1]: Failed to start Network Caller ID ser
lines 1-10/10 (END)...skipping...
● ncidd.service - Network Caller ID server
   Loaded: loaded (/lib/systemd/system/ncidd.service; disabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Thu 2019-11-28 09:44:10 GMT; 20s ago
     Docs: man:ncidd(8)
  Process: 1285 ExecStart=/usr/sbin/ncidd --pidfile /run/ncidd.pid (code=exited, status=1

Nov 28 09:44:10 dgmsncid-pc systemd[1]: Starting Network Caller ID server...             
Nov 28 09:44:10 dgmsncid-pc systemd[1]: ncidd.service: Control process exited, code=exite
Nov 28 09:44:10 dgmsncid-pc systemd[1]: ncidd.service: Failed with result 'exit-code'.   
Nov 28 09:44:10 dgmsncid-pc systemd[1]: Failed to start Network Caller ID server.        
~                                                                                 

-- An ExecStart= process belonging to unit ncidd.service has exited.
--
-- The process' exit code is 'exited' and its exit status is 152.
Nov 28 09:59:33 dgmsncid-pc systemd[1]: ncidd.service: Failed with result 'exit-cod
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: http://www.ubuntu.com/support
--
-- The unit ncidd.service has entered the 'failed' state with result 'exit-code'.
Nov 28 09:59:33 dgmsncid-pc systemd[1]: Failed to start Network Caller ID server.
-- Subject: A start job for unit ncidd.service has failed
-- Defined-By: systemd
-- Support: http://www.ubuntu.com/support
--
-- A start job for unit ncidd.service has finished with a failure.
--
-- The job identifier is 1177 and the job result is failed.
Nov 28 09:59:33 dgmsncid-pc sudo[1787]: pam_unix(sudo:session): session closed for
Nov 28 09:59:38 dgmsncid-pc sudo[1803]: dgmsncid : TTY=pts/0 ; PWD=/home/dgmsncid ;
Nov 28 09:59:38 dgmsncid-pc sudo[1803]: pam_unix(sudo:session): session opened for
Nov 28 09:59:38 dgmsncid-pc sudo[1803]: pam_unix(sudo:session): session closed for
Nov 28 09:59:57 dgmsncid-pc sudo[1806]: dgmsncid : TTY=pts/0 ; PWD=/home/dgmsncid ;
Nov 28 09:59:57 dgmsncid-pc sudo[1806]: pam_unix(sudo:session): session opened for
lines 2847-2870/2870 (END)

Could you please give me some advise on what to try / where to look next?

also quick question:
States only NCIDD server is required but in the install for .deb files states it needs the server and client packages? Which is correct?

Cheers

Toby

[Ed Attfield]

You should start by looking at the server log file, /var/log/ncidd.log
It will tell you what options were set, and what made it give up and exit.

The User Manual has fairly complete instructions, and you will want to disable the ModemManager if is interfering with the modem initialization.

[Toby Gardner]

Hi Ed

Ive done the modem manager alredy as that caused problems with the last one,
I'll have a look in the log file shortly.

Thank you

[Toby Gardner]

Well after checking the log - I had uncommected the wrong line - Doh

I did this line - # /dev/ttyACM0 # general: USB modem 0
What i needed to do was this- # set ttyport = /dev/ttyACM1 but change the port to 0

Thank you for the help :-)