#1320 NAPS2 crashes whenever trying to save (either pdf os jpg)

[Anthony Daskalieros]

NAPS2 crashes when trying to save, either in dpf or jpg.
Tried different drivers, didn' t solve the problem.

Errors in Event Viewer:
.NET Runtime Error: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure. This process will not allow a profiler to attach. HRESULT: 0x80004005. Process ID (decimal): 21352. Message ID: [0x2509].
Application Error:
System

• Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

• TimeCreated

[ SystemTime] 2025-11-12T14:48:39.3860774Z

EventRecordID 228054

Correlation

• Execution

[ ProcessID] 32072
[ ThreadID] 31272

Channel Application

Computer Adaska_Dell_WS

• Security

[ UserID] S-1-5-21-3189942133-4015516327-4065300692-1001

• EventData

AppName NAPS2.exe
AppVersion 8.2.1.0
AppTimeStamp 67d30000
ModuleName ntdll.dll
ModuleVersion 10.0.22621.6060
ModuleTimeStamp ac55daa3
ExceptionCode c0000409
FaultingOffset 00000000000a54f6
ProcessId 0x5f20
ProcessCreationTime 0x1dc53e35d78b1fe
AppPath C:\Program Files\NAPS2\NAPS2.exe
ModulePath C:\Windows\SYSTEM32\ntdll.dll
IntegratorReportId bd365767-7043-4ce0-bd6f-a59e5d017de8
PackageFullName
PackageRelativeAppId

[Jonathan R Miller]

crashes for me, too, using Windows 11 and NAPS2 v.8.2.1. I downgraded to v.7.5.3 based on another user's tip and that version works fine.

[Christof Rimle]

I have the same issue. NAPS2 does not always crash, but quite often. It happens when saving a scanned document as PDF file.