#1113 Unable to import and save combined PDF files

[K Brown]

I am suddenly unable to import and save combined PDF files. This app has been working so great for me that I finally donated and now the import function doesn't work.

I had been using an older version (maybe 7.2?) and then updated to a 7.3 release & things worked fine for a bit. Then today, I couldn't combine PDF files.

I can import existing PDF files but when I try to save as a combined file, the app just closes and I have a 0 byte file that's not recognized by the PDF reader.

I tried updating to 7.4.0.0 and it still doesn't work. I uninstalled & re-installed and still nothing.

Is this a known issue and is there a timeline for a fix? This is a big reason I use this software, hoping you can help. Thanks in advance.

[Ben Olden-Cooligan]

Can you follow these instructions to see if there are any error logs? You can also try checking the Windows Event Log (under Application) to see if there are any errors. Do you have any sample PDFs you can upload that can reproduce the issue?

[K Brown]

Thanks for your response. I've tried this again today a couple times but
somehow it's not being captured in the error log. I turned on the debug
log but don't see a debug file being generated.

I'm attaching the error log through yesterday and the error events from the
Windows Event Log.

Not sure what you mean by uploading a sample PDF. Here's my scenario in
more detail.

• I'm trying to combine a bunch of existing PDF files into one.
• I import each into the app and once I have them all, I click "Save
  PDF."
• I then see a progress bar as if it's working but the indicator doesn't
  change & then the app just shuts itself down.

Is there some limit to the number of PDF files I can combine? These are
all tax docs, 1099s and such. I did one combined file that worked but it
was only about 10 pages. The one it crashes on is around 40 pages. Could
that be the issue?

Thanks for your help!

K Brown

On Tue, Mar 12, 2024 at 10:49 PM Ben Olden-Cooligan ben-cyanfish@users.sourceforge.net wrote:

Can you follow these instructions
https://www.naps2.com/doc/troubleshooting#error-log to see if there are
any error logs? You can also try checking the Windows Event Log
https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/
(under Application) to see if there are any errors. Do you have any sample
PDFs you can upload that can reproduce the issue?

---

[tickets:#1113] https://sourceforge.net/p/naps2/tickets/1113/ Unable to
import and save combined PDF files

Status: open
Milestone: 7.X
Created: Wed Mar 13, 2024 02:35 AM UTC by K Brown
Last Updated: Wed Mar 13, 2024 02:35 AM UTC
Owner: nobody

I am suddenly unable to import and save combined PDF files. This app has
been working so great for me that I finally donated and now the import
function doesn't work.

I had been using an older version (maybe 7.2?) and then updated to a 7.3
release & things worked fine for a bit. Then today, I couldn't combine PDF
files.

I can import existing PDF files but when I try to save as a combined file,
the app just closes and I have a 0 byte file that's not recognized by the
PDF reader.

I tried updating to 7.4.0.0 and it still doesn't work. I uninstalled &
re-installed and still nothing.

Is this a known issue and is there a timeline for a fix? This is a big
reason I use this software, hoping you can help. Thanks in advance.

---

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https://sourceforge.net/p/naps2/tickets/1113/

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[K Brown]

Quick update: I was able to create 2 pdfs, one with about 30 pages and one
with another 10 pages. That worked, and then I was able to import both of
those and successfully save as a combined PDF.

Still curious why it crashes but maybe it has to do with number of pages or
file size.

K Brown

On Wed, Mar 13, 2024 at 4:05 PM Kate Brown kb334433@gmail.com wrote:

Thanks for your response. I've tried this again today a couple times but
somehow it's not being captured in the error log. I turned on the debug
log but don't see a debug file being generated.

I'm attaching the error log through yesterday and the error events from
the Windows Event Log.

Not sure what you mean by uploading a sample PDF. Here's my scenario in
more detail.

• I'm trying to combine a bunch of existing PDF files into one.
• I import each into the app and once I have them all, I click "Save
  PDF."
• I then see a progress bar as if it's working but the indicator
  doesn't change & then the app just shuts itself down.

Is there some limit to the number of PDF files I can combine? These are
all tax docs, 1099s and such. I did one combined file that worked but it
was only about 10 pages. The one it crashes on is around 40 pages. Could
that be the issue?

Thanks for your help!

K Brown

On Tue, Mar 12, 2024 at 10:49 PM Ben Olden-Cooligan ben-cyanfish@users.sourceforge.net wrote:

Can you follow these instructions
https://www.naps2.com/doc/troubleshooting#error-log to see if there
are any error logs? You can also try checking the Windows Event Log
https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/
(under Application) to see if there are any errors. Do you have any sample
PDFs you can upload that can reproduce the issue?

---

[tickets:#1113] https://sourceforge.net/p/naps2/tickets/1113/ Unable
to import and save combined PDF files

Status: open
Milestone: 7.X
Created: Wed Mar 13, 2024 02:35 AM UTC by K Brown
Last Updated: Wed Mar 13, 2024 02:35 AM UTC
Owner: nobody

I am suddenly unable to import and save combined PDF files. This app has
been working so great for me that I finally donated and now the import
function doesn't work.

I had been using an older version (maybe 7.2?) and then updated to a 7.3
release & things worked fine for a bit. Then today, I couldn't combine PDF
files.

I can import existing PDF files but when I try to save as a combined
file, the app just closes and I have a 0 byte file that's not recognized by
the PDF reader.

I tried updating to 7.4.0.0 and it still doesn't work. I uninstalled &
re-installed and still nothing.

Is this a known issue and is there a timeline for a fix? This is a big
reason I use this software, hoping you can help. Thanks in advance.

---

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/naps2/tickets/1113/

To unsubscribe from further messages, please visit
https://sourceforge.net/auth/subscriptions/

[K Brown]

I sent my last reply before I saw yours. Hadn't thought to turn off OCR
but will consider that going forward.

For now, think I'm set.

Thanks again.

On Wed, Mar 13, 2024 at 4:30 PM Kate Brown kb334433@gmail.com wrote:

Quick update: I was able to create 2 pdfs, one with about 30 pages and
one with another 10 pages. That worked, and then I was able to import both
of those and successfully save as a combined PDF.

Still curious why it crashes but maybe it has to do with number of pages
or file size.

K Brown

On Wed, Mar 13, 2024 at 4:05 PM Kate Brown kb334433@gmail.com wrote:

Thanks for your response. I've tried this again today a couple times but
somehow it's not being captured in the error log. I turned on the debug
log but don't see a debug file being generated.

I'm attaching the error log through yesterday and the error events from
the Windows Event Log.

Not sure what you mean by uploading a sample PDF. Here's my scenario in
more detail.

• I'm trying to combine a bunch of existing PDF files into one.
• I import each into the app and once I have them all, I click "Save
  PDF."
• I then see a progress bar as if it's working but the indicator
  doesn't change & then the app just shuts itself down.

Is there some limit to the number of PDF files I can combine? These are
all tax docs, 1099s and such. I did one combined file that worked but it
was only about 10 pages. The one it crashes on is around 40 pages. Could
that be the issue?

Thanks for your help!

K Brown

On Tue, Mar 12, 2024 at 10:49 PM Ben Olden-Cooligan ben-cyanfish@users.sourceforge.net wrote:

Can you follow these instructions
https://www.naps2.com/doc/troubleshooting#error-log to see if there
are any error logs? You can also try checking the Windows Event Log
https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/
(under Application) to see if there are any errors. Do you have any sample
PDFs you can upload that can reproduce the issue?

---

[tickets:#1113] https://sourceforge.net/p/naps2/tickets/1113/ Unable
to import and save combined PDF files

Status: open
Milestone: 7.X
Created: Wed Mar 13, 2024 02:35 AM UTC by K Brown
Last Updated: Wed Mar 13, 2024 02:35 AM UTC
Owner: nobody

I am suddenly unable to import and save combined PDF files. This app has
been working so great for me that I finally donated and now the import
function doesn't work.

I had been using an older version (maybe 7.2?) and then updated to a 7.3
release & things worked fine for a bit. Then today, I couldn't combine PDF
files.

I can import existing PDF files but when I try to save as a combined
file, the app just closes and I have a 0 byte file that's not recognized by
the PDF reader.

I tried updating to 7.4.0.0 and it still doesn't work. I uninstalled &
re-installed and still nothing.

Is this a known issue and is there a timeline for a fix? This is a big
reason I use this software, hoping you can help. Thanks in advance.

---

Sent from sourceforge.net because you indicated interest in
https://sourceforge.net/p/naps2/tickets/1113/

To unsubscribe from further messages, please visit
https://sourceforge.net/auth/subscriptions/

[Ben Olden-Cooligan]

In terms of sample PDF, I mean it might be something to do with the specific PDFs you're using. I can import and save 100s of pages without any problem, so if there are some PDFs that cause the issue you can upload (and don't have personal info in them), I can try and reproduce the issue myself.

Also, do you have OCR enabled? If so, does it make a difference if you turn it off?