#1109 Mustek Flatbed scanner A3600s not working

[Michael Cover]

Hi
I have Mustek Flatbed scanner A3600s . I've just changed PC and now on windows 11 . I have set up the scanner but it doesn't work
Info comes up "Power control Failure", "Scanner carriage failed to reset", "Twain Error Nods"
File saved

NAPS2.Wia.WiaException: WIA error code 8021000E
at NAPS2.Wia.WiaDeviceManager.PromptForDevice(IntPtr parentWindowHandle)
at NAPS2.EtoForms.WinForms.WinFormsInvoker.<>c__DisplayClass4_0`1.<invokeget>b__0()
at object System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, object[] args, bool synchronous)
at object System.Windows.Forms.Control.Invoke(Delegate method, params object[] args)</invokeget>

Can you help
regards
Michael

[Ben Olden-Cooligan]

It sounds like some kind of driver issue, you can try reinstalling the latest A3600s driver from the Mustek website or a third-party website.