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#100 TWAIN driver scan neverending process

4.X
closed
nobody
None
4.3.1.21108
Bug Fix
High
TWAIN
2016-11-15
2015-12-23
No

Hello again!
Another problem is with TWAIN driver. We have Kyocera ECOSYS M2035dn connected via ethernet. In "Kyocera twain driver settings" we choose M2035, and scanner drver can be used. In NAPS all goes ok.
Another situation happens when we connect this MPF via USB. In this case we select in "Kyocera twain driver settings" M2035 (USB), reselect scanner in NAPS profile and press "Scan". On picture twain_1 we can see default Kyocera scan window. It's russian language, don't be affraid :) We press start scan, lamp is rolling through the list (picture twain_2), everything goes as expected.. But when the scanned picture is about to appear in program window we can see, that progress windows doesn't dissapear (picture twain_3). It says "ready to scan", this is default kyocera status message before scan. We can click Cancel button, message changes to "Scan canceled", but windows still doesn't dissapear. I've been waiting for about 10 minutes but it's still on the screen.
This happens every time, but only via USB TWAIN scan. I can even show you video capturing from the screen if you want.
BTW, on version 2.6.3 it works fine!
Can you fix it please?

4 Attachments

Discussion

  • Sergey Tokarev

    Sergey Tokarev - 2016-01-05

    Hi!
    Here's the log. Just started NAPS2, scanned few pages, got freeze, terminated process.

     
  • Sergey Tokarev

    Sergey Tokarev - 2016-01-06

    It works! Thank you a lot! Should I use this portable version or a new version will be released in a while?

     
  • Sergey Tokarev

    Sergey Tokarev - 2016-01-06

    Thanks once again!

     
  • Sergey Tokarev

    Sergey Tokarev - 2016-01-10

    Good job, keep it up!

     
  • PocketSam

    PocketSam - 2016-11-15

    Hello. I've got the same problem with Kyocera FS-1020MFP.
    But when I tryed to use portable version it refuses to start. I got .NET runtime error (event code 1026). My system is Windows 8.1 x64

      в System.RuntimeType.GetMethodImpl(System.String, System.Reflection.BindingFlags, System.Reflection.Binder, System.Reflection.CallingConventions, System.Type[], System.Reflection.ParameterModifier[])
       в System.Type.GetMethod(System.String)
       в NAPS2.Portable.Program.Main(System.String[])
    

    System log says it's because of kernelbase.dll.

    Имя сбойного приложения: NAPS2.Portable.exe, версия: 1.0.0.0, метка времени: 0x5813e45f
    Имя сбойного модуля: KERNELBASE.dll, версия: 6.3.9600.18340, метка времени: 0x5736541b
    Код исключения: 0xe0434352
    Смещение ошибки: 0x00014878
    

    Also I've tryed to use old DSM method in profile. But anyway scanning hangs. Maybe I can find logfiles in my user profile?

     
  • PocketSam

    PocketSam - 2016-11-15

    Found troubleshoot information, but there is no errorlog.txt file there. :(

     

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