#937 USB Headset on Windows 8 Doesn't Work


Running Windows 8, using a Logitech "USB Headset H330", the microphone works only when "echo" is set to disabled, and the sound output doesn't work at all. However, the sound output works just fine for my speakers (line out on a motherboard sound card).

This appears to be a Windows 8 issue, as the same computer using the same headset running Windows 7 and mumble 1.2.3a worked just fine. (I started by trying 1.2.3a, which also did not work).

1 Attachments


  • ST4N

    ST4N - 2013-01-05

    Same bug here, on Windows 8 64bits.

    Speech synthetisis works well in the headset, but no sound from other users. even while executing the audio config assistant, there is no test sounds.

    I'm available for testing if needed.

    Last edit: ST4N 2013-01-11
  • Christian

    Christian - 2013-01-06

    Have the same issue with 2 different USB headsets, when setting compatibility mode to 'Windows Vista' it works though.

  • Krimple

    Krimple - 2013-01-06

    In playback devices right click on the headset. Click properties. Click advanced. Set to 16bit (FM Radio Quality). The (Radio Quality) bit is important. This fixed all the problems for me

  • Stefan H.

    Stefan H. - 2013-01-10

    Could someone experiencing this problem upload their Mumble log (%APPDATA%\Mumble\ , file is named Console.txt). If you don't want to upload the whole thing close mumble, delete the log, start mumble and upload the newly created one. Make sure the log actually contains one of the instances where the mic is not working. Thanks.

    This might contain some additional information on why opening the device failed. Currently we do not really have enough information to figure out where the problem is. A driver issue with the device is very likely but it is hard to say for certain.

  • Peter Crabtree

    Peter Crabtree - 2013-03-20

    Attached are three log files. One of them is with the input and output devices both set to the headset, which causes neither the output nor input to work (_bad.txt), one of them is with the same configuration but with "Windows Vista" selected in the compatibility tab (note that "Vista SP1" and "Vista SP2" do not work, nor does "Windows 7"), which does fix the issue (_vista_presp1_good.txt), and one of them is with a different output configured (but the same input), causing both the input and (other) output to work (_different_output_good.txt).

    Also, the "(Radio Quality)" fix above also fixes the issue for me.

  • CodeWizard

    CodeWizard - 2013-06-20

    Any News on here? I do have made the same experience with two different Logitech Headsets on Win8


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