#1 0000 20051226.0614 Support Request Example 0

[GinEric]

20051226.0614 Support Request Example
support.c v1.0
CyberSongs@Musics.com

This is a primary example for Support Request
Submissions.

These lines start above at Line # 4 and continue
until the marker "End."

After the End marker, comments are added.

End.

The rest is a comment:

Title of your Request: YYYYMMDD.hhmm <BRIEF
DESCRIPTION>
Body, Line 1: YYYYMMDD.hhmm <DESCRIPON>
Body, Line 2: <MODULE and VERSION>
Body, Line 3: From: <your name and email>
Body, Line 4: <FULL DESCRIPTION>
Body, Lines 5-End : <Continue Full Description
to End>
Body, End : <COMMENTS>

[GinEric]

Logged In: YES
user_id=1185079

You have reached Meddac's Support Request System.

Please enter your Request for Support in the following manner:

Title of your Request: YYYYMMDD.hhmm <BRIEF DESCRIPTION>
Body, Line 1: YYYYMMDD.hhmm <DESCRIPON>
Body, Line 2: <MODULE and VERSION>
Body, Line 3: From: <your name and email>
Body, Line 4: <FULL DESCRIPTION>
Body, Lines 5-End : <Continue Full Description to End>
Body, End : <COMMENTS>

You must refer to all Support Requests using the YYYYMMDD.hhmm
in all correspondence. The Tracker System may assign its own
number, but the Meddac Required Format for Supoort Requests must
take precedence in correspondence.

Thank You,

Meddac Team

[GinEric]

Logged In: YES
user_id=1185079

And this is the Support Admin Commentary that is part of
the process after the Support Request has been posted.

Once received by a Support Representatve, turn Monitor on
when you assign it to someone, even yourself.

This Example Support Request is permanently Open.

Do Not Close This Support Request!

[GinEric]

Logged In: YES
user_id=1185079

You have reached Meddac's Support Request System.

Please enter your Request for Support in the following manner:

Title of your Request: YYYYMMDD.hhmm <BRIEF DESCRIPTION>
Body, Line 1: YYYYMMDD.hhmm <DESCRIPON>
Body, Line 2: <MODULE and VERSION>
Body, Line 3: From: <your name and email>
Body, Line 4: <FULL DESCRIPTION>
Body, Lines 5-End : <Continue Full Description to End>
Body, End : <COMMENTS>

You must refer to all Support Requests using the YYYYMMDD.hhmm
in all correspondence. The Tracker System may assign its own
number, but the Meddac Required Format for Supoort Requests must
take precedence in correspondence.

Thank You,

Meddac Team

[GinEric]

Logged In: YES
user_id=1185079

See also:

0001 20051226.0711 Support Request Example 1

*Note: Support Requests appear in Obverse Order!